Bank of Queensland Bewertungen 

Horrible customer service. Was on hold for over an hour. Couldn't close my account because of a glitch in the app. They transferred me which meant I had to wait even longer. Will not be returning to them.

Closing CC and MyBOQ this time around.
Herrendous time. 0.008 cents in an account stopping closure. CC payout figure $356 dollars more than what was outstanding. Now have to wait for a bankcheque!

Seriously folks! There is a reason why this bank offers a fairly good home loan interest rate- its because they havent spent anything on their internet banking services since the Dark Ages. Takes ages for money to transfer in between BOQ and non BOQ accounts. Their internet banking app is very, very basic.
Plus their home loan application process is long, unnecessarily pedantic (like refusing a document because it had my address as 160 xyz Rd instead of 160-168 (duh! Both are legal). No online signing of documents and even the settlement process is slow.
Im going to sit out a year with them seeing as tho I swapped for a better interest rate and then Im out.

We have phoned Bank of Queensland 8 times today trying to get correct and consistent information regarding the process of a Deceased Estate. I have been hung up on at least 4 times, given conflicting information by different service (truly a misnomer because there is NO service) agents, wasted over 3 hours of time and been sent a Claim of Assets form via email that does NOT download. Despite the call centre supposedly being open until 8pm, early this afternoon we were told that no-one is available from the Deceased Estate team to help us.
Shame on you Bank of Queensland for making a difficult time more stressful and upsetting than it ever should be.
Shame shame shame.

Bank of Queensland grand central
Olivia the teller was a lovely person and did awesome job serving me thanks olivia

Waiting for over half hour for nothing. Still waiting

Warning, Warning, Warning, do not lose your Money doing money exchange transfer to overseas countries with this Bank of Queensland, they are around to 2 % more expensive than the other banks not competitive, I lost a lot of money, and they changed for the transfer awel adding it in to total money wired ,so you even pay more. Stay are away .
I requested a phone call about 5 times. Or i have to wait at around 30 minutes
I am taking about management in head office very poor budgets for customer service for calls and a primitive App

On a positive note A big 10/10 to the dedicated, assistant at the counter,this review is dedicated management .

claim to have good systems in place to prevent suspicious transactions to occur, yet cards get stolen and used for scam. useless on the phone, too

My new account was hacked 12 separate times with $970 stolen over a 4 day period. The BOQ didn't have the security and protection strategies in place (you can't even block the account on the app) Be warned.

Yesterday I travelled 3 hrs to a BOQ branch so I could get a token so I could make a single large sum transfer. Had a great young guy Harry, in Lismore, assist me. We set up the Token Security App on my phone with a view to doing this transfer in the next 24hrs. Today, I tried to pay a bill. (for an amount way below our normal limit) as usual but am now required to use a token for any online transaction apparently...Only, it doesnt work. At all. Tried multiple times.
Then called and explained all this to customer service after waiting 35mins with the same message which means nothing. I tried to make the transfer again in her presence and it didnt work for the 10th or 11th time. I was polite at all times emphasising it was not her fault but she needs to advise management that this is totally unacceptable to have these continual problems communicating with the bank.
Only then she transfers me to the "Token" dept...and disconnects me. No call back.

I live 3 hrs from closest BOQ Branch - which I drove to yesterday. Last week I waited over an hour to be answered on phone, only to get a message saying the Token line closed 5 minutes earlier?? Seriously, its the worst website, worst online and phone service in history of man.

It actually has made me cry with frustration. Not giving up though (I cant! We are going to lose the property we need to pay a deposit on by tonight!) so, Im trying again, waiting to the inane music and message that "we will be with you soon"...prob only to be told that the token dept is now closed.

After over 30 years, Ivegot to leave this bank...I live in a regional area and I dont live in Qld anymore so its hard to get face to face service (which used to be great, hence I stuck with them) but the lack of concern for customers who have provided them with many thousands of $$ of interest over the years. Now I have no debt and was going to invest with them but that would be a poor decision based on their service and care.

I don’t know where to begin. They are the most dishonest, conniving lender I have had the displeasure to deal with. They are extremely deceptive, they will not give you anything in writing.
This is because it’s easier for them to change their story later and waste all your precious time. They will go out of their way to prevent you from saving; like asking you to reapply for refinancing, when the repayments were going to considerably lower on the new deal??? They want you to stay on the highest possible repayments.
So before you use this lender read the real reviews and do your du diligence. Honestly only an idiot would use BOQ after reading these reviews and testimonials. I can’t wait till I’m free of these blood sucking scum bags. Decaying scum is better than BOQ and its staff.

customer service is terrible, I've called 3 times waited then spoken to someone that transferred me only to be hung up on. litterly waisted my whole morning. terrible service boq.tgey don't even call back when their line drops out

The online banking services are constantly down and you can wait for over an hour to talk to someone in their call centre. Terrible bank. Avoid at all costs.

I noticed a Day2Day Plus Account had been opened without my knowledge so I rang them straightaway and I told them what had happened and they closed the account down immediately for me while I was on the phone without keeping me waiting

Held up a loan application for nearly 3 months, gave approval then said no due to a standard building clause build!
Blamed the Valuer which we confirmed was untrue. They tell lies & are misleading. A Bank not to be trusted!

Struggled to even open an account.

First, I downloaded their app from App Store and tried to open an account. The flow collected all of my private information such as my home address, DOB, medicare, and driver's license. But I submitted the form with an endless loop where you are required to input your details again and again... Well, then I finally submitted my application via their website. But again, the website gave me another form that I could use to verify my identity in their local branch. Okay, I went to their local branch and the staff copied all of my information. But two weeks passed with no results. I called customer service to see what was going on and why it took so long for just opening an account. No clear reason and promised to call me back but of course, no. I called it again 5 days later and the staff advised me to go to the branch again and my application was cancelled somehow!!!! I went to the branch and saw my copied materials were still in their drawer and the staff said that the application has already been submitted. And said that they would call me back again. No results. In total, I have wasted 2 days and waited for 3 weeks just for opening an account.

Been a customer for 23 years and first time ever I applied for a consolidation loan to take advantage of the $3,000 cash back on offer. Had numerous conversations supplied them with 65 documents (no exaggeration) to get a call today over concerns over our age!! They knew how old we were (in our 60's) at the very start of the application why take so long to raise this issue and waste hours and hours of my time scanning, downloading and uploading documents. Went to another bank got instant approval - do not waste your time with BOQ

On the 23 of Feburary I requested a call back from Tanya, who was busy at the time This call was about Term Deposit rates. When this call was returned, soon after, Tanya was most helpful in explaining in detail what I was requesting. During all my years dealing with BOQ Maroochydore, Tanya has been very helpful, and in my opinion is a great asset to that branch She has always gone above and beyond my expectations and is a great representative for that branch She has always been polite and curteous to myself and my wife Debbie at all times. Barry Constable 0409683042

DREADFUL - DISGUSTING - LIARS - COWARDS - THIEVES
I have never ever experienced such treatment by any company in my life as I have received from BOQ. I am 62 years old and have dealt with thousands of companies in my lifetime but nothing comes close to the way I have been treated by BOQ. I want to withdraw my money and close my bank account and they are refusing to allow me to do so. I have been asked 9, for NINE pieces of ID proof. 1. Bank Account Number, 2. Password, 3. Mother's Maiden Name, 4. DOB, 5. Email Address. 6. Soft Token Code. 7. proof of my Account overseas. 8. A copy of my Passport. 9. Proof of my Australian address. STILL NOT GOOD ENOUGH. Supervisors and Managers WILL REFUSE to talk to you, they hide behind the customer service teams. They record ALL conversations but when you tell them that you will also record the conversation, they refuse to talk to you. This is how they keep their account numbers high, by refusing to let customers close their accounts.
I WILL BE REPORTING THIS TO THE BANKING OMBUDSMAN.

Doing a re-rate with BOQ, the new rate reduces our repayments. Have just been emailed asking for payslips, loans, credit cards, and a monthly budget because the loan term is being reduced by 12 months. Now I'm being told they need all the information again to 'prove' We can afford to pay less money to BOQ for the loan. This isnt the first issue we have had with them.