Bank of Queensland Bewertungen 

I am overseas and need a new security token or I have no access to money. BOQ is being very difficult about it. They say they need to talk to me on the phone. But it takes hours, costing a fortune; and twice before I have had to wait so long that the call dropped out. The feeling they gave was "not our problem".
They say they have not been able call me.
Would you trust your money with a company that cannot manage to make an international phone call?

Was going to leave this bank but then I saw the new app, loved it and opened new accounts. Was going good for a while, prompt assistance via online chat etc. Very good. then this week our visa cards would sporadically not work. Absolutely no response from the online chat and it's been days. no response from report a problem. My friend paid for my dinner because card not working but then when I tried to transfer the funds to her it wouldn't work. It's been days without me being able to transfer funds through my app. Complained on Facebook but was told they weren't aware of any issues yet when I called up they were aware of the issue, so bad communication there. Was told should be fixed by tonight but still not fixed. Honestly I'm going to move because without website access there are no alternatives when the app doesn't work because you have to do everything through the app. Yet when I opened the accounts, the FAQ on the website said you could still get branch assistance which is a lie, and it still says this on their website. Have you heard of anything so ridiculous that nobody from the actual bank can help me access my money ?? It's absurd!

As of today I still cannot transfer my funds. Card was rejected again yesterday. Just spent 30 minutes trying to get thru on phone line and gave up. They don't help anyway.

The last straw was waiting 3 days for a message reply and spending a third day on hold on the phone for over an hour. The reason I had to speak to them was urgent because my bank card and external transactions weren't working.

Had a great experience at the Preston Store. Garima was very kind and helpful throughout the process in setting up my account. Thank you!

In a day and age of instant transfers , even too overseas If required , I am shocked to learn that BOQ still seem to process and deliver transfers with Cobb and co horse and cart or via carrier pigeons? I have been in dire need of my funds yet still to hit BOQ , even though transferred from a BOQ account ! The same person whom deposited , deposited from his BOQ to another external account of mine it hit in 4 hours - 2 days later , still nothing in my BOQ ! And yes we confirmed details , all correct - totally poor performance

I have banked with BOQ for 22 years and in that time financed everything I have through them. I just went to refinance through them again and was told I didn't meet the banks requirements. Apparently it would put me in financial stress. Refinanced through another lender, actually borrowed more and am $1400 per month better off.
So much for looking after loyal customers and their app is pathetic.

Nice bank nice People, but the customer service is really slow.

Hope things will get better soon.

It used to be an excellent Bank waiting for the glory day's again

It took 1 hour and four minutes for them to answer my call. When she did I asked her how they were? They did not seem interested in any social graces. They asked a security question so I put them on hold and went to the office to get my business bank statements. When I returned they said I had voided the question so they would ask another. They then asked who had paid money into my account recently. I asked if they could ask me another question as its hard to know who's recently paid us but easy for us to say who we have recently paid. At this point they said they were transferring me to a supervisor and then put my on hold. Ten minutes later they came back on and said no supervisor was available and that I would get an email. No further discussion. Their tone was hostile and aggressive and completely unhelpful. This experience was so bad (not my first with BOQ) I have decided to take my business elsewhere. Our local branch is very helpful and nice to deal with but this telephone experience is worse than my experiences with Telstra .......and I know that's saying something.

I've been a BOQ customer for 9 years and this was mainly due to me not been bothered to want to have to update all my payments to another bank. This has now changed. A month ago I attempted to withdraw cash twice and never received the cash, but each transaction actually took the money out of my account. Making two phone calls to follow up, was met with 48 and 57 minute wait times respectively. I still haven't heard anything back whether I will be refunded the money to this point and I am not confident I will be.
The BOQ internet banking app and website crash so frequently and the inability for me to register my visa debit card for google pay is so out dated. I have joined a new bank and the up to date technology and ease and convenience is quite unreal. I feel that BOQ has kept me back in the 2010s with its out of fashion techology and I'm only just discovering that now in 2021.
Some great staff at my local branch, but I'm leaving to keep up with the current world. Never coming back!

Do not deserve a rating.trying to get someone on their 24 hour service what a joke, left phone on speaker was waiting over 50 mins, no one answered, kept trying , no one there. Really, took a duplicate payment out of my bank , trued to ring the branch on Monday , they also are not answering their phone haha I’m going to pull out absolutely hopeless .

So 28 minutes on hold, for a basic question. If the BOQ cannot handle interstate clients, then suggest you keep to Queensland: Disgraceful.

I am writing to say what a pack of tight arses the Bank of Queensland are, only paying 12 cents a share for dividends, when they send out statements asking for our dividends to be given to a charity, just so the bank can look good in the eyes of the public and big note themselves, I bet the board did not miss out on their dividends.
SHAME on you BOQ.SHAME,SHAME.

One of the easiest and most personal banking experiences. Having dealt with other lenders in the past, getting my home loan with BOQ was seamless. Courtney from the Windsor branch took care of everything. Even after having the loan for over 12 months, whenever I have an enquiry I can still contact her and everything is resolved without hassle.

Im really disappointed to have to write this about our local BOQ Innaloo. Went in first thing this morning to check/verify accounts for my mother and my father who has since passed away. A very coiffed teller Angela S, Customer Relationship Specialist - on hearing of my requirements said that she needed to identify me with my license which I produced with her saying while I was searching for it in my purse said "there it is"" in quite a patronizing fashion. She asked me my name obtained from the computer records to verify my Power of Attorney for mum. I gave her the account numbers of my mother's accounts which I had already - she begrudgingly took the pieces of paper from me. I proceeded to ask her to verify the accounts with my father's name on which I handed to her with the account numbers on but because he had passed away she told me she couldn't tell me anything about my father's accounts until I made an appointment to sit with her. She said "You are the executor of his Will are you? I need you to make an appointment with me and bring along his Will and Death Certificate and go through this with her which would take at least 45 minutes. I mentioned too that I had POA for him to which she said this wasn't any good since he had died and POA's in this case don't mean anything (throwing her hands with her daintily painted nails up in the air and looking at me like I was a visitor from Mars!). I told her that I wasn't happy with the way she was speaking to me and that she was being rude to which she just shrugged and rolled her eyes. I asked to see the Manager to which she replied she was on stress leave and that she didn't know when she would be returning. BOQ seriously you need to re-educate your staff about interacting with the public regarding this kind of thing. Unfortunately our parents do get old and we as their children need to manage their affairs and don't need to be treated as though we are criminals coming into a branch seeking their account information. I get that we need to be identified and also that we need to have lodged the right documentation to allow us to deal with our parents or our loved ones account information. However, you do not have the right to treat us badly just because we seek this information from you as in this instance. Granted I do not have the Will nor the Death Certificate for the teller today but also do not ask to be treated disrespectfully. This is a sad time for me and your bank tellers should have this education in their training to show empathy and behave respectfully in all situations when dealing with the public. To be treated like a 2nd rate citizen because you've come in to a Branch asking for details about your parents when you have a perfect right to do so doesnt give these bank tellers the right to treat us with any less respect than we deserve. I would also advise that this isn't the first time I have had to deal with a BOQ teller at the Innaloo Branch who behaved similarly to the one day.
OK so if we the public as POA's for our loved ones don't have the right documentation then just say so in a polite and courteous manner - I see no reason to be treated badly representing my parents or loved ones simply because I need information about accounts specifically if we have already gone to the trouble of lodging Power of Attorney.
I have had a bad experience both times on separate occasions that I have been to BOQ Innaloo to deal with account matters for my parents and today is another blow for me and is totally unacceptable.

where do i start made a complaint it just got laughed at probably over coffee and fees god i was and still going though a financial difficulties (employment due to major health problems) and my fees were nearly more then the quarterly repayments, cant wait til this is all over

BOQ's travel money calculator does not mention that they "charge 1% of the AUD value with a minimum fee of $5 per currency, or currencies we purchase from you there is a repurchase fee of $5 per currency.” Instead this is on another webpage. ANZ’s and Bankwest’s currency converters on the other hand clearly mention a fee or commission is involved.

I reported the travel money calculator webpage to BOQ customer relations. Staff member "moved the goalposts" and said "I have reviewed BOQ’s webpage and have found that it states there is a fee charged." He then mentions a different webpage (not the currency calculator webpage).