Brighter Image Lab Bewertungen 

If I could give less than 1 star I would and am writing today to warn people who do not deserve to be scammed out of hard-earned money! My teeth took to many impressions in my opinion and I had help from a friend who was a dental hygienist who even said the directions were hard to follow! I paid the rush fees and they didn't come early, the staff was more than rude, the customer service was atrocious to state the least and in making you feel like a bother.
Worst is you can't contact a manager via phone to resolve issues of which they never intend to. The teeth were so fake looking ( not what was shown in the add; and false advertising in my opinion). They came way to tight I could not take it and they ripped a tooth out of my mouth. I was scheduled for a brain surgery due to a car accident and missed the 30-day window you get for a repair or adjustment, and they wanted more money to do so. What kind of a real company won't let you talk to the finance company? I guess the kind where to many callers and clients are upset!!! I paid over 3,000 700 cash up front that appears nowhere on the bills. To many dollars later they are messing up my credit score as a result of my refusal to pay for what I call "theft of services". People should not be treated this way, I am appalled, please run and do not do business with these scammers! You will be led to believe you're getting the best and you get less than quality product that does not fit your mouth and rips out your teeth! bad, bad, bad, and shame on them!

I have ordered the top and bottom veneers a few times and it definitely pays off in that I have a lot more confidence speaking publicly.

I ordered a set of veneers from the Brighter image lab. The veneers were made huge for my mouth and they looked very artificial. It was hard to close my mouth. I kept requesting to make them smaller but all in vain. The quality was very low as well, their communication team is good about responding however I didn't think this is the quality of veneers I would receive for paying a huge amount for them!

I have been using the upper teeth for a year and I really love them so much more than a partial denture. I can't eat in them but I can be comfortable and confident. The customer service was great and my impressions worked. They could fit better but I did not want to send them back once I had them. They are a little too white people can tell they are fake but they always tell me they look great

I had a wonderful experience with Brighter Image Lab. The customer service is beyond amazing!! From the impressions kit to receiving my new veneers, I felt supported the entire time. The new veneers look wonderful, fit well, and have increased my self confidence!!

These changed my life . Great quality and a perfect fit
needed to send my first fit back, With no problem at all , only took 3 weeks .. I have had my veneers for over 4 years
And i wear them every single day . It’s now time to purchase another set without any hesitation .

I don't think it's an outright scam for everyone it's like a gray area scam. I spent over 1000 for a top veneer set and got stuck in an endless cycle of failed impressions. This is in spite of telling me I was an eligible candidate. It's especially egregious because I spent a few hundred extra dollars for rush shipping. Several months later I have given up with no product.

The veneers I bought, Incredibills, were billed as a superior product with a polish and special detailing for a more realistic veneer. I wore them for a week and the special coating was chipping off. I do not remember
the process including a coating. Their process to repair veneers requires sending the veneer back to them so that they can fix the coating. The turn around time is about a month, and I think for the amount I paid, they should have provided a brand new veneer. I have purchased a set of veneers from another company for less that a fourth of the cost and they are acceptable and more of a value. I am completing my purchase because I don't want my credit impacted. I received my veneers in February, 2024, I wore these veneers, no eating, ultrasound cleaning and they didn't hold up for 6 months and they were supposed to last 5 years with good care. Buyer beware and check out the more reasonable veneers. There is a condition of the contract that i over looked, evidently the company will sue for a bad review. I do not want anything more from this experience, except to warn customers, do your research and save yourself an expensive, costly lesson.

Well I've got one more chance to make a good impression. I am so nervous. Hopefully this works and I can come back here gifting them major props! We shall see!
Roddy Gomez

Brighter image labs literally changed my life. A bright and full smile can mean the difference between a dream job or not, or a dream date. As a singer i was surprised to experience that i could sing better with a full and perfect set of teeth. Thank you so much Brighter image labs for helping me be the best version of my self. i would not smile for years, now i smile fully:)

My new smile is EVERYTHING! I will say this. Getting my impressions done perfectly was a little challenging. The mouthpiece was almost too small for my top row of teeth. It took me 3 attempts to get it right. So, I do wish they had a bigger size to choose from. But I got it! And the rest of the process went smoothly. They're a little uncomfortable to eat in, but I didnt really get them for that reason. I wanted a new smile without the cost of getting surgery, and I got that! Thank you! 🙏🏾

Dont fall for the scam You just gotta say no ....They should give more time for the veneers to be sent back to be fixed because the few months they give isn't enough and they should also send the envelope to send the items back they don't assist with that...it really is a waste of money and they jacked my credit up because I refused to pay for something I can't use

I have had a positive experience with Brighter Image Lab. Customer Service staff is very effective and friendly. Finally, my finished product is exactly what I hoped for. My veneer is beautiful and fits well. The cost of my veneer is less costly than other companies that I have tried. I would definitely use Brighter Image Lab again!

They are a complete scam as other reviews have claimed. My story is such a nightmare that it would take pages to write. I will try to be brief. The financing is the biggest ripoff I have ever even heard of or experienced. The product is pure junk and don't even get started on their God-awful customer service. Let's see you try and call them ha, no way. Try and return them no fricken way. This company needs to be investigated for fraud. Don't get pulled in.

I am too upset to write a complete review right now. I will come back here and follow up.

What I will say is I ordered two full IncrediBils sets for me and my husband ($5000). I spoke with several customer service reps, but Michelle, Shelly, and today there was someone. I believe her name is Stacy, with the same NASTY attitude.

Just please RUN! Don't do it. I am a filmmaker and content creator - I am going to do a documentary about my experience with Brighter Image Labs and tell the world.

I don't typically write bad reviews, but I've finally had enough with this company. Forget that the veneers don't fit and are awful. I spent over $4,000 on the Incredibil Veneers, supposedly their very best, but they are nothing like their videos claim. Customer service is extremely rude and not helpful at all. I do not, and will not wear these veneers.

I financed them and don't want to hurt my credit, so I'm paying for them. It's set up on auto draft to come directly from my checking account. Well I got a notification that there was a late payment on my credit report, so I called the number listed with the credit reporting agency, which went to Brighter Image Labs. They are owned by the same people by the way. Don't let them tell you they partnered with an outside company. Anyway the receptionist was extremely rude and said I would have to email them, that they don't have a phone number. How sketchy is that! So I did send an email to the address given to me explaining everything and asking for help to pay and it automatically created a ticket response saying someone would get with me. Which of course no one has. I also sent an email to every email address I could find for them.

In the meantime I contacted my bank. They said there was no reason why any payments should have been returned. I then found out how to login to my account because I hadn't since last year when everything was set up on auto draft. I see that it was past due. I tried to pay the total past due amount but the system rejected my payment with the saved checking account info. So I tried to pay with a card, but it would not accept card payments. I tried the bank account several more times, also re-entering the information but it continued to fail. I took a screenshot of the error message it gave me and updated them through the email ticket.

I have messaged them about 8 times with no response. This is very frustrating because the only reason I financed them was to add some payment history to my report as I'm trying to build credit. So frustrating to not be able to reach someone in this type of situation. I have been referred to a Ft Worth attorney to handle the situation and will follow through with that. I wish I had looked at Trust Pilot, Better Business Bureau, etc before I bought. Their google reviews are not accurate compared to other review sites and quite the opposite.

This company is a scam. They will put you in a cycle of never accepting any prints. I gave up, blocked them from deducting my bank account and send them a cease and desist letter. I will get an attorney involved next. Do not, under any circumstances do business with brighter image labs.

I'm very satisfied with my veneers..the process has been a great experience for me.all representatives were very knowledgeable and helpful my veneers are made of good quality i get lots of compliments on them.

Michelle is extremely rude and awful to work with. Go with another company, customer service is a JOKE!!!

If you speak with a Michelle, BE AWARE

This company is a scam. They remove the honest reviews and lie about their interactions. I questioned them about their poor reviews I mean 50% is 1 star on Trustpilot, and they became hostile. It cannot only be one person having an issue and we deserve to do our due diligence of investigating a company before spending so much money. I am so happy I read these reviews before forking over $2K. This company scares me, specifically the woman Michelle. I am grateful for Trustpilot allowing real people to share their experience without censoring, because it is easy to get scammed by all these random companies.