Brighton Collectibles Bewertungen 

I used to love anything Brighton and have spent thousands on handbags and jewelry. I haven’t bought any jewelry in quite some time until recently. Disappointing is an understatement. The pieces I bought (online) seem flimsy and look cheap. They looked so much better on their website! I am so sad about that. It seems every company has cheapened their merchandise and raised prices. Never thought I would have to worry about Brighton doing that. I will not buy anything Brighton again without seeing it in person.

I contacted the customer service team and the representative was rude and smart at the mouth. I asked to speak to a supervisor and she put me on hold and said that no one was available. I find that hard to believe not one supervisor free. She said she would take my number and have a supervisor call me back. No one called I called again and told the representative that I needed to speak with a supervisor she put me on hold and came back and said the same thing no one was available. I have bought a lot of Brighten jewelry as well as shoes. They will not have to worry about me purchasing anymore of their pieces.

Delivery took two weeks and birthday misssd this time. Last time delivery was 9 days. One week ago I asked for a supervisor to call me back. Got a call today 1 week later. I wont be buying from them again!

This brand is a joke. I spent over $100 on two rings and they showed copper after only 1 month. I've worn $10 silver rings from a cheap market that lasted 10 years and still counting.
So so disappointing. Spend your money elsewhere!!

I was excited to have bought my bag while on vacation in December it was $350. The stitching is now coming apart and I've been told by customer service to trim the threads. Now I might be stupid but surely a bag should last longer than 8 months. I look after it. I requested a refund or replacement which I was told no . Your warranty clearly states stitching is covered so why am I not being offered a relacement even. I have been told to send the bag off to California so someone can look at it even though I have sent photos through. I live in Ireland so im not convinced ile ever see the bag again. Ive been the biggest fan for a long time but shame on you Brighton for not standing by your warranty. So no I wouldn't recommend.

I purchased a $75 bracelet 6 months ago and the rope is completely discolored. When I call customer service they tell me it's not for normal wear and tear. What are you supposed to do? Just leave jewelry in a box and look at it. And I have many of their pieces. Sadly I will not recommend this company AGAIN.. And when I called customer service they told me it's not for everyday use.

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On July 8, 2026, I visited the Brighton Collectibles store located at 4425 Lyons Road, Building F-107, Coconut Creek, FL 33073, to return a bracelet that had broken after it had already been repaired a few months earlier.

The moment I walked into the store, I was warmly greeted by Sales Partner Sabina Pierre. She welcomed me with a genuine smile and immediately made me feel comfortable. I explained my situation, and Store Manager Jaime also joined us. Both ladies listened with understanding and compassion.

I shared with them that my husband loves surprising me with Brighton jewelry for birthdays, Christmas, and other special occasions. Over the years, I have built quite a collection of Brighton bracelets, necklaces, and rings, and I absolutely love every piece. Their jewelry is timeless, elegant, and beautifully complements my wardrobe. I receive compliments at work all the time because of the unique pieces I wear.

I originally expected to have my bracelet repaired again, but Jaime went above and beyond. Instead of sending it out for another repair, she allowed me to choose another bracelet of equal value. To make the experience even better, my exchange qualified me for a $30 promotional discount, which inspired me to purchase another beautiful bracelet that immediately caught my eye.

I especially want to recognize Sabina Pierre for her exceptional customer service. She patiently showed me the newest jewelry arrivals as well as the clearance collection, giving me plenty of options without ever making me feel pressured. From the moment I walked in until I completed my purchase, she made the entire experience enjoyable, personal, and memorable.

Customer service like this is becoming harder to find, and both Sabina and Jaime made me feel like a valued customer rather than just another sale. Their kindness, professionalism, and willingness to make things right have earned my loyalty.

This Brighton Collectibles location is a true five-star store in my book. It's almost impossible to leave empty-handed because every display has something beautiful that catches your eye! If you're looking for timeless, elegant jewelry that will never go out of style, I highly recommend stopping by. Whether you're shopping for yourself or looking for the perfect gift, you'll find something special.

Thank you, Sabina and Jaime, for making me feel like part of the Brighton family. I will definitely be back!

Maria E. – A Proud Brighton Fan!

Bad customer service

I’ve been both an employee and a customer for this garbage ass company. Don’t work here they have their favorites and no matter how much work you do or how good you do you job, it won’t matter, the lazy co workers are always rewarded more. Now they claim their products are of “amazing” quality, they are not. Everything either tarnishes and rusts or it just falls apart. Overpriced costume jewelry at best. I’d give this sorry ass company 0 stars of I could.

i love the twinkle bracelot but i hae lost 3 of them because the clasp comes undone. i do not understand this because it is same type clasp that is on other items and they never come undone. so frustrating

The quality of their items is so bad it’s ridiculous. Everything tarnishes or breaks or both and sets so overpriced. They boast about their quality and how they stand behind it and that is not true. They don’t stand behind anything. They won’t fix it. They blame it on you for it tarnishing and they just sent me an email to my latest incident on tarnishing and stones falling out and said I can only expect my things to last one to two years. Over the last two years I have contacted customer service about eight times for issues that I’m having and I get the same response. Basically they don’t give a shit.

I have been purchasing Brighton products purses, wallets, watches, and jewelry for years..BUT NOT ANYMORE...if you can't pay to get a watch battery put into a $200+ Brighton watch on site and I have to go to a jeweler or send it into the Brighton repair shop to do so, you no longer deserve my business.

Marissa the manager has zero customer service skills and only cares about a dollar. She needs training and the district manager Kristen Dorsey is non accessible… Marissa refused to honor what I was told by Nanette regarding a return. PITIFUL AWEFUL AND PATHETIC. I will not be returning to the Highlands in Arlington Tx. Brighton Collectibles!! Wished I could give 0 star

Beware of the "SHOP" app used for online purchases at Brighton... I opened their website to make a birthday gift purchase, that was SUPPOSED to be a surprise. I put the item in my cart and clicked "View Cart", immediately I received a email confirmation of the purchase and and a receipt, neither of which noted which card had been charged.

I didn't recall having a "Brighton" account and found out that I did NOT.... Their site had none of my information. They use the "Shop" app where I DID have an account (note that is past tense, as I just canceled the Shop account), which automatically made the purchase with the card AND address on file at that site.... Never asked for confirmation of either. One "View Cart" click and the purchase was made.

In the end, I canceled the Brighton order and Shop account. I'll shop elsewhere.

I purchased a bracelet for my mother's birthday from the Brighton at the Woodfield Mall. They sent a necklace instead. I called to let them know and to see if I could come in and exchange and I was told I couldn't and then they sent me to customer service which when I called they were just as useless and sent me back to Woodfield Mall. My last purchase at this store.

I’ve been a very loyal Brighton, collectible customer for many years, but was treated unconscionably this past Christmas season. Because my experience with the assistant manager, Liz was so bad I will never shop there again. I was given the phone number for the district manager Joyce. I called twice and left two long, polite messages. I never received any phone call back. Then I called the main 800 number for Brighton and no one returned my call either. I suppose they really don’t care about customer satisfaction. It’s a shame because I really do like their products but as a regional manager myself for a large company I just cannot shop there in good conscience.

Elisabeth was so professional and helpful. It was a pleasure shopping at your store. We made a wish list to use when I come back. I love my necklace I purchased today.

I have been a loyal Brighton customer for decades, but my eyes have recently been opened. When you are not sold what you bought, Brighton NEVER accomodates their customers, even when they are in the wrong. They do NOT do discounts. They do NOT do sales. They do NOTHING to compensate you for the troubles they have caused you, and they do not care. They have lost this loyal customer. No wonder their stores are closing left and right!

Wow sure not the same quality and customer service since I started purchasing Brighton 20 years ago!
Ordered a necklace in September 2022 and by February the chain and charmed started to look corroded. Not just off color but as if I had poured acid on it. Customer service refused to cover return shipping after they had told me they would. Stated that they didn’t provide that after 60 days of purchase. Supervisor “Paulina” informed me that she would have to look for my call to research who it was that I spoke to! All of that just because I kindly asked her to live up to a promise. Poor, poor customer service.

Purchased 4 keychains for gifts online - when received - none had the brand cotton bag that everyone loves. Customer Service told me - only jewlery gets these bags. Have purchased key chains and bookmarks as gifts over the years - many, many times - always wrapped so cute, cotton bag, tissue, brand sak. Representative was short and I am returning $155 sale. Hope her stand keeps them in business