Tilly, Charlie, Will & Oran are all really good at there jobs. Quotes are correct and responded back in really quick time. Products are good and order comes correct. The team understands ou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Becky is our account manager at Secure Construct, she's always on the ball, and there's almost nothing she cannot source! Always really handy and very quick response rate, would reccomend!
Unternehmen hat geantwortet
Needed unusual size steel rods and after messing around trying to source locally I spoke to Iona at BMN, she took the order and called back with a very competitive quote and good delivery terms. Even... Mehr ansehen
Unternehmen hat geantwortet
I have been using Building Materials Nationwide for a while now and have always had a good experience. I’ve been dealing with Becky, who is always helpful, quick to respond and makes everything easy.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Building Materials Nationwide
Vom Unternehmen geschrieben
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
Kontaktinformationen
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, Vereinigtes Königreich
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4,4
Hervorragend
1850 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Delivered on time
17. Juni 2025
Antwort von Building Materials Nationwide
Hi Stuart,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service you received.
Your account manager, Fraser, is always on hand if you need anything further for your projects, so feel free to reach out to him directly.
Best regards,
Lydia Wall
Really helpful team.
16. Juni 2025
Antwort von Building Materials Nationwide
Hi Jamie,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service you received.
We are happy to hear your account manager Xavier was helpful, he is always on hand if you need anything further for your projects, so feel free to reach out to him directly.
Best regards,
Lydia Wall
Antwort von Building Materials Nationwide
Hi Jarek,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service you received.
Your account manager, Massimo, is always on hand if you need anything further for your projects, so feel free to reach out to him directly.
Best regards,
Lydia Wall
Poor Service, Incorrect Products, and No Accountability
I wouldn’t recommend using this company. They don’t supply items directly – instead, they source them from third-party suppliers, which means there’s no guarantee you’ll get what you ordered, or that it will be decent quality.
I ordered fence battens and ended up receiving bright blue roof battens, delivered by Jewsons. I refused that part of the delivery, but they still left behind a small roll of weed membrane – a minor part of the original order.
It took over two weeks and a lot of chasing to get a refund for the incorrect timber, but they refused to refund the £35 delivery charge. That’s left me with some very expensive weed membrane and no timber.
Customer service was poor throughout, the order was wrong, and there was no real accountability. I won’t be using them again.
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hello Tom,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the issues with your order. We completely understand your frustration regarding the incorrect items, delays with the refund, and the delivery charge.
As you've pointed out, we do work with a network of trusted suppliers to fulfill orders, which allows us to offer a wider range of products. However, it's clear that in your case, this process didn’t meet expectations — and that’s on us. Receiving incorrect items and experiencing difficulty with resolution is not the level of service we aim to provide.
Regarding the delivery fee, unfortunately we do have a minimum order charge so this fee would have still applied if you had only ordered the correct item delivered.
Thank you again for your honest review — we’re taking it seriously and using it to improve.
Many thanks,
Lydia
Good communication
Good communication. Delivery driver polite and efficient. Delivered within time frame.
31. Mai 2025
Antwort von Building Materials Nationwide
Hi Scott,
Thank you so much for your kind words! We're really pleased to hear that you were happy with the communication and that your delivery arrived on time. We’ll be sure to pass on your feedback.
If there’s anything else we can help you with, don’t hesitate to get in touch.
Many thanks,
Lydia
As you not accept small orders
26. Mai 2025
Antwort von Building Materials Nationwide
Good Afternoon Edmund, .
Thank you for taking the time to leave a review. We welcome all feedback both positive and constructive as it helps us improve.
We understand it can be frustrating if our minimum order requirements don’t align with your needs. As a trade-focused supplier, our business is structured to serve larger orders, which is why we have a minimum order value of £500. We appreciate your understanding and thank you again for your feedback.
Many thanks,
Lydia
Super helpful
Grahame was very helpful, we got what we needed in record time. The only company that actually helped with our urgent request, didn't have the item that we were looking for but quickly offered a better alternative and made the delivery happen as promised. This is what i call good sales. I highly recommend!
19. Mai 2025
Antwort von Building Materials Nationwide
Hello Roberta,
Thank you so much for your kind words! We really appreciate you taking the time to share your experience. We work with a huge network so will always do our best to ensure an order gets fulfilled and it is great to hear Grahame went above and beyond and made this happen for you.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Antwort von Building Materials Nationwide
Hello,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service and communication you received.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Antwort von Building Materials Nationwide
Hello,
Thank you so much for your kind words! It's great to hear the pricing was right and that the delivery went smoothly. We work hard to ensure our materials are sent out in the time frame needed.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Even though original supplier did not…
Even though original supplier did not have what I wanted in stock, Grahame sorted it from 2 other suppliers which let me do the job. Could of easily said sorry can't do it.
Would use again no problem
13. Mai 2025
Antwort von Building Materials Nationwide
Hi Mr G.
Thank you so much for your review. We like to offer alternative solutions to our customers if there is a product you are struggling to source. We work with a huge network so will always do our best to ensure an order gets fulfilled and it is great to hear Grahame went above and beyond and made this happen for you.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Absolutely shocking service, don't trust them you will receive wrong goods and never get a refund!!
Absolutely shocking service.. I made an order paid for it they sent the wrong items, when I asked for them to be changed or refunded the same day they told ne they would get the matarials picked up... 4 weeks down the line they still not been picked up I contacted them again and they told me sorry you have to get in touch with the seller your quote expired... 1) it wasn't a quote as l've ordered it and paid you for it it's down to you to rectify it.. 2) this company just gets your order and forwards it on to other builders merchants, like mine come from travis Perkins,
Don't use this company because you will order something pay £500 pound like I did and get sent the wrong stuff then they don't want to know
The guys name I was dealing with is also called
MASSIMO
Date of experience: April 25, 2025
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Thank you for taking the time to leave a review. We truly value all feedback positive and negative as it helps us improve.
We’re very sorry to hear about the issue with your order. After looking into it, it appears there was a picking error at our warehouse and the incorrect size timber was sent. We take full responsibility for this mistake and sincerely apologise for the inconvenience caused.
We can confirm that your refund has now been processed. Thank you for your patience and understanding.
Many thanks,
Lydia
They were very speedy to dispatch my…
They were very speedy to dispatch my items the following day.
9. Mai 2025
Antwort von Building Materials Nationwide
Hi Sam
Thank you so much for your kind words! We’re delighted to hear that you found our service provided quick leads times for your project. We work hard to ensure our materials are sent out in the time frame needed.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Antwort von Building Materials Nationwide
Hi Warburg Developments Ltd,
I'm sorry to hear your experience wasn't up to company standards, we have informed management of your feedback to improve where possible!
Many Thanks,
Building Materials Nationwide
Good communication and helpful staff
Good communication and helpful staff. The timber was a lot cheaper than at Travis Perkins but was delivered by them.
As the order was over £750 delivery was free.
30. April 2025
Antwort von Building Materials Nationwide
Thanks for your review Andy was great to here we communicated clearly and Grahame was helpful!
We work with a variety of supply partners up and down the country to help our customers get what they need when they need it. That means when we are able to pass on cost savings we will.
Good luck with your project and if there is anything else you need please feel free to reach out.
Regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Delayed and incomplete delivery after 7 days
I had a 7 day wait for a simple concrete mix order, despite website advertising 2-3 days. Order then only part delivered from a 3rd party. Complex supply chains that do not deliver for the customer. Avoid.
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hi Oliver, thank you for your feedback good or bad we value the time taken to review us. A 7-day wait and a partial delivery is clearly not acceptable, especially when we advertise 2–3 day turnaround on said product.
We’re currently reviewing our supply chain processes, particularly with third-party partners, to prevent this from happening again. Your feedback has been shared with our logistics team to help drive those changes. If you’d be open to it, we’d really appreciate the chance to put things right for you on your next order.
Please feel free to contact us directly so we can make this right.
Regards,
Ashley Heather
Good service
Ordered on-line and arrived within the set delivery time, can't ask for much more.
14. April 2025
Antwort von Building Materials Nationwide
Hi David,
Thank you for your feedback! We're so pleased to hear your order arrived within the expected delivery time and that you were happy with the service.
We really appreciate your support and look forward to helping you again in the future!
Ps. please let me know what we could've done to achieve that missing star?
Regards,
Ashley Heather
Building Materials Nationwide Ltd
Antwort von Building Materials Nationwide
Hi Riordan
Thank you so much for your kind words! We’re delighted to hear that you found our instructions helpful and our prices competitive. We work hard to deliver great value and service, so it’s fantastic to know it’s appreciated.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Ashley Heather
Building Materials Nationwide Ltd
Placed order because 2/3 day delivery…
Placed order because 2/3 day delivery was stated on website. Called after a couple of days because I hadn’t heard from them and was told it would be delivered that day, it wasn’t or the day after. Still haven’t received any updates from them. Paid over the odds so I could get it delivered quicker than the local timber merchants, turns out it’s going to take longer and it’s more expensive.
14. April 2025
Antwort von Building Materials Nationwide
Hi Alex,
Thank you for taking the time to share your feedback, and I sincerely apologise for the inconvenience you’ve experienced. I completely understand your frustration, especially given that you selected us based on the delivery times we advertised.
It’s very disappointing to hear that we didn’t meet the expectations we set, both in terms of timing and communication. This certainly isn’t the level of service we aim to provide.
In the meantime, if there’s anything else I can assist you with or if you would like to discuss this further, please don’t hesitate to contact me directly. Thank you again for bringing this to our attention.
Regards,
Ashley Heather
Building Materials Nationwide Ltd
Read the small print
I made a mistake in ordering materials which was not a sufficient amount for a non trade transaction, the company promptly informed me of this ,and refunded my purchase very quickly, I'm grateful for thier honesty
14. April 2025
Antwort von Building Materials Nationwide
Hi Mr Whitley,
Thank you so much for your kind feedback we really appreciate you taking the time to share your experience.
We understand that mistakes can happen, and we're glad we could assist quickly and transparently. It's great to hear that our team was able to get things sorted for you without any hassle. Honesty and efficiency are values we take seriously, so it means a lot to know they made a difference in your interaction with us.
If you ever need help again whether it's with materials, advice, or just a quick question we're always here to support you.
Thanks again for your kind words!
Regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
Shocking company to deal With.
Shocking company to deal With.
Website said available delivery within 2-3 working days, 5 working days later, item still not turned up.
Rang in, to be told that they apparently had been struggling to able to source the item, but hadn't thought to let anyone know. I Then contacted someone who they happen to purchase from and they told me they had received no enquiries for the item. So clearly nothing had been done about the order and had just been left. Terrible service in general and even worse from Tom!
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Building Materials Nationwide
Hi Oliver,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you've encountered with your order.
I completely understand your frustration especially after being promised a 2–3 working day delivery, only to be left without clear updates. This isn’t the level of service we aim to provide, and I sincerely apologise for the lack of communication and the delay.
It’s clear from your feedback that we fell short, not only in fulfilling your order on time but also in keeping you properly informed throughout the process. This has now been raised with our team internally so we can review how this situation was handled, especially regarding the conflicting information you were given. I also want to apologise personally for any interaction with Tom that left you feeling unheard that’s not the experience we want any of our customers to have.
We are taking this seriously and will follow up with the relevant teams to ensure this doesn’t happen again.
Regards,
Ashley Heather
Head of Strategic Operations
Building Materials Nationwide Ltd
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.