Appliances Direct, amazing online price and next day delivery. The price was £300 cheaper than my local large store, and £100 less than another online competitor. Thanks guys, love my new phone!
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Das sagen Bewerter
Excellent service once again from laptops direct. Product ordered Thursday evening arrived Friday lunchtime. Easy to find and compare products on the website and the best price on the internet. Hig... Mehr ansehen
Unternehmen hat geantwortet
They sold me an AC unit with a 1 year warranty on eBay and the AC unit died 8 days after the warranty expired. Instead of acting in good faith and offering a replacement or refund with conside... Mehr ansehen
Really easy to order free delivery available. The company phoned me to confirm everything then the driver rang me 30 before delivery. Excellent service all round.
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Huge discounts on Cameras, Camcorders, iPods, Sat Nav and more. Buy it Direct are one of the UKs largest online retailers offering a huge range of electrical and home products available with next day delivery.
Kontaktinformationen
Neptune Way, HD2 1UA, Huddersfield, Vereinigtes Königreich
- www.buyitdirect.co.uk
4,1
Gut
14 062 Bewertungen
Bittet Kunden um Bewertungen
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SCAM
UPDATE: I received a refund, but only after reporting them to trading standards and making numerous calls and spending literally hours on the phone trying to sort it all out.
SCAM. AVOID. THEY DO NOT SEND ANY ITEMS.
Placed an order for a door through b &q. Heard nothing so called b &q. They informed us that the item, a door had not yet been dispatched. They messaged buy it direct who emailed to say there was a delay. Unfortunately we therefore had to cancel the door fitter as the door would not be guaranteed to arrive in time. I tried emailing but the email address is not valid and the phone number is a premium rate number.
Went to b & q a few days later and they again confirmed the item had not shipped. Today, after it was supposed to have been delivered I received an email saying status awaiting shipment and asking g if I had received the door. Why would you ask that if it clearly states it hasnt shipped yet. Why are you not sending the item? You cannot blame b &q or the courier as you yourselves have not even arranged delivery yet.
So it seems to me this company is a scam. They took my money and a week later, I have no door. You cannot get hold of them without spending more money and the. There's still no guarantee I'm not just left on hold. Who even charges you to call them these days? The company are registered as a legit company but I would strongly against ordering from these people. I have spent 170 on the door and lost my fitting appointment now too. Avoid. Scam.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Cathy,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Awful avoid at all costs !
Awful avoid at all costs !!
Also known as better bathrooms
They basically pre buy items from China and will only ship when they have enough orders .
It was so late weeks and weeks and when it arrived ( radiator for a bathroom ) the pipes didn’t even reach the wall and was a totally different color .
They would not even refund me £35 to get the parts needed and fitted to make it actually look the item listed .
The answer was from the manager your plumber should have known it may need extra parts
This has been going on months now .
I will never buy anything again from this company
Avoid and buy elsewhere !!
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi Kerry,
Thank you for your review.
Please accept our sincere apologies for the delay in receiving your radiator, for the concerns about the product not meeting your expectations, and for your dissatisfaction with the outcome of your case. We understand how frustrating it must have been to experience these issues over an extended period and to feel disappointed by the support provided.
We review customer feedback internally to ensure concerns are shared with the relevant teams and used to help improve our products and services.
Kind Regards,
Dyann
Failed repairs on a paid policy. Leaking fridge ignored.
Review:
I purchased a fridge from Appliances Direct and paid extra for a 4-year unlimited extended warranty administered by UK Warranty Ltd. The fridge is 2.5 years old and completely broken—it is leaking water on my floor and freezing my food.
UK Warranty has sent an engineer TWICE and failed to fix it. Under the terms of the policy I paid for, if it cannot be repaired, it must be replaced with a brand-new machine. Instead, customer service has been incredibly rude and refused a replacement.
Because this is a regulated insurance product, 1 am now raising a formal complaint to escalate to the Financial Ombudsman Service (FOS). Leaving a paying customer with a leaking, dangerous appliance for over a month is a disgrace.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hi,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Found a bargain AMD Ryzen 9 AI laptop…
Found a bargain AMD Ryzen 9 AI laptop at around £800 and the whole experience was great from order to delivery.
17. November 2025
Antwort von Buy It Direct
Hello,
We are thrilled to hear that you found a bargain on the AMD Ryzen 9 AI laptop and had a great experience from order to delivery with us. It's fantastic to know that you are satisfied with your purchase.
If you're in the market for more great deals, we recommend checking out Laptops Direct for a wide range of laptop options.
Thank you for choosing us!
Warm regards,
Lee
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your item was delivered as arranged and that it met your expectations. If you're in need of any other products, why not check out Appliances Direct for a wide range of options?
Warm regards,
Ivy
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you found ordering easy, communication good, and delivery great. If you ever need anything else, feel free to visit Laptops Direct for a wide range of laptop options.
Take care!
Lee
Paid for next day delivery as needed to…
Paid for next day delivery as needed to book plumber in. Arrived 4 days later. Got a refund for delivery but part missing so had to cancel plumber again. Still waiting for missing part.
14. Mai 2026
Ease of ordering and access to the…
Ease of ordering and access to the parking and collection point was good but the staff there could have been much more welcoming, not the best impression for a new customer.
14. Mai 2026
Antwort von Buy It Direct
Hello,
Thank you for sharing your feedback with us. We're glad to hear that you found the ordering process easy and that access to the parking and collection point was convenient. We're sorry to hear that the staff didn't meet your expectations in terms of being welcoming. Your experience is important to us, and we will take your comments on board to improve our service.
If you're looking for a more welcoming experience, we recommend visiting Laptops Direct for a wide range of laptops and tech products. We're sure you'll find what you need there.
Best regards,
Lee
I am writing this review to express my gratitude
I am writing this review to express my complete satisfaction regarding the delivery service provided by Mr.G from Appliances Direct today. Friendly and smiling with excellent positive attitude he just made a great start of the day.
Thank you very much, Mr.G!
Mr.G from Bulgaria
16. Mai 2026
Antwort von Buy It Direct
Dear Customer,
Thank you for sharing your positive experience with the delivery service provided by Mr. G from Appliances Direct. We are thrilled to hear that he made a great start to your day with his friendly and positive attitude.
If you ever need assistance with any other products, we recommend visiting Laptops Direct for a wide range of laptops and accessories.
Best regards,
Lee
Very helpful staff on phone & product…
Very helpful staff on phone & product delivered within 2 days
2. Mai 2026
Packaging not secure
Packaging not secure, contents moving around inside the box. 1 significant missing part.
10. Mai 2026
Quick delivery without fuss.
15. Mai 2026
Fantastic
Although I ordered my laptop quite late in the day, it still arrived as stated the following day.
With a bit of apprehension, I decided to opt for a refurbished Mac, but unsure of what to expect! I need not have worried- it arrived in perfect condition, in its original box, with its charger in the same perfect condition. Extremely happy with my purchase - I can highly recommend this company.
9. Mai 2026
Antwort von Buy It Direct
Dear valued customer,
Thank you for sharing your positive experience with us! We're delighted to hear that your refurbished Mac arrived promptly and in perfect condition, exceeding your expectations. It's great to know that you are extremely happy with your purchase.
If you ever need any more tech products, we recommend visiting Laptops Direct for a wide range of options.
Best regards,
Ivy
Antwort von Buy It Direct
Thank you for the positive feedback! We're thrilled to hear that you found our service fast, efficient, and professional, and that you also appreciated our good prices. If you're ever in need of laptops, we recommend visiting Laptops Direct for a wide range of options at great prices.
Best regards,
Helen
Samsung Galaxy Tab S9 FE+ 12.4" Silver…
Samsung Galaxy Tab S9 FE+ 12.4" Silver 256GB Wi-Fi Tablet
I bought for £377! It was brand new. It was so cheap compared to other sellers that I rang up to check it was the real deal. Absolutely brilluant deal . I love this fast large tablet. Very happy with purchase price and product. Thank you
8. Mai 2026
Fantastic delivery service
Fantastic delivery service, ordered Friday evening and was expecting it on Monday but arrived Saturday afternoon. Product hasn’t been installed yet but everything seems fine. Very happy, thank you!
11. Mai 2026
Antwort von Buy It Direct
Hi there,
Thank you for sharing your positive experience with us! We're thrilled to hear that you were impressed with our speedy delivery service. It's great to know that your product arrived earlier than expected and that everything seems to be in order.
If you ever need anything else, feel free to visit our website Appliances Direct (appliancesdirect.co.uk) for a wide range of products.
Take care!
Lee
This company are great I had an issue…
This company are great I had an issue with an appliance they were fantastic every step of the way they kept me informed and made everything simple and made me feel a valued customer.
The service from start to finish was excellent dispatch and delivery fantastic I would definitely recommend buy it direct for your appliances.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Buy It Direct
Hello,
Thank you for your fantastic review! We are delighted to hear that our team provided you with excellent service every step of the way and made you feel like a valued customer. We are glad that the dispatch and delivery of your appliance went smoothly.
If you ever need appliances in the future, we recommend visiting Appliances Direct for a wide range of options.
Best regards,
Lee
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you were pleased with the delivery and service you received. If you ever need anything else, feel free to visit Laptops Direct for a great selection of laptops and tech products.
Best regards,
Ivy
Easy to select product
Easy to select product
Delivered on tine
Good communication from carrier.(dpd)
9. Mai 2026
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you found it easy to select your product, and that it was delivered on time with good communication from DPD. If you ever need more products, feel free to visit Appliances Direct for a wide selection of appliances.
Best regards,
Lee
Delivered my order on time
Delivered my order on time. Got a call of the driver 30 minutes before he arrived at my home, so I didn't have to stay in on the May bank holiday. I was sent emails to keep me informed of my order status and what to do before installing my order. The driver was helpful and informative too.
4. Mai 2026
Antwort von Buy It Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your order was delivered on time and that the driver kept you informed with a call before arrival. It's great to know that you found the emails helpful in keeping you updated on your order status. We're glad to hear that the driver was helpful and informative during the delivery process. If you ever need anything else, feel free to visit our website Appliances Direct (appliancesdirect.co.uk) for more great products.
Best regards,
Molly
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