By rotation is so easy to use and a great platform to manage rentals and sales! I’ve only had one issue with a renter which was very quickly resolved with the support of customer service! Such a fanta... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank... Mehr ansehen
Super loved the dress! I received lots of compliments on the event. And the communication with KarenAnna was smooth, everything was efficient. Thank you!
Excellent experience of renting through By Rotation - my lender was lovely and a really smooth and easy rental experience. My only criticism is the By Rotation fees can be a little steep so it c... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Kontaktinformationen
3 Chandos St, W1G 9DH, London, Vereinigtes Königreich
- hello@byrotation.com
- www.byrotation.com
4,0
Gut
811 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
DO NOT RENT TO @ESTAB AKA EIMEAR…
DO NOT RENT TO ESTAB AKA EIMEAR STANTON.
**RAT & BOA dress destroyed**
I had no response when dress was sent, no thank you or polite acknowledgement. Late sending the item back then was rude and didn’t even apologise. Wouldn’t provide proof of postage and stopped replying when asked for it.
My £200 Rat & Boa dress then came back absolutely DESTROYED. What should have been a simple £33.15 rental has now left me £248.15 down. I’ve had absolutely no response from her. She didn’t even have the decency to message me about the damage.
So far By Rotation have asked for everything from pictures, videos, receipts, notes from tailors to say it’s damaged beyond repair and I’ve still not been compensated.
20. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback! We're sorry to hear this happened to your rental. It can a while for the team to investigate issues of this nature, so we appreciate your patience and understanding.
It's great to see the team were able to fully resolve this for you and replace the dress.
I had a difficult experience with a…
I had a difficult experience with a seller on here. Do NOT rent from Barana1. I rented a dress for an important event 3 months in advance of the day. When it came to the day, the seller never sent the item. They never responded to any of my messages and also totally ignored the communication from ByRotation.
However, ByRotation themselves were extremely helpful. They issued me with a full refund after the lender did not communicate with them for over 24 hours. I was really impressed with their attentiveness and how quickly they said they would issue me with a full refund. Berry was very helpful.
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
We're sorry to hear your rental didn't quite go to plan. It's great to hear the team resolved this quickly for you!
Rental owner is super kind person
21. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your lovely feedback
Super convenient
Super convenient, lovely collection available to rent , I absolutely love adore the idea of being able to rent and rent out cloths. Store was in very convenient location so I could go easy
21. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
We appreciate your feedback, thank you!
Amazing seller!
Such a lovely seller. Allowed me to try the dress on before. It was posted on time and communication was amazing!! Would definitely recommend!! X
21. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for recommending By Rotation!
Easy and affordable
Such an easy way to rent an outfit. Great communication with renter.
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
We love how easy it is to rent too! Thanks for your feedback
Excellent service and will definitely…
Excellent service and will definitely use again, thank you!
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback!
Antwort von BYROTATION
We appreciate your feedback, thank you!
Fabulous day at Ascot
It was my first time renting so really enjoyed the experience of the process. I got to wear a designer dress and feel fabulous in it. Thank you By Rotation. I love the idea and can’t wait for my next outing
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback!
Helping gain small income from this…
Helping gain small income from this app. There was an issue once with the delivery, but the customer service was very fast and helpful. Got 5 times my item been rented out but there is no problem at all with the item condition.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you for your feedback on our quick support!
Antwort von BYROTATION
Thanks so much for your feedback!
AVOID AT ALL COSTS
AVOID AT ALL COSTS. I had a very bad experience with the lender Oliviakchalmers. The dress wasn't sent, and communication was AWFUL. After requesting a refund, By Rotation cancelled the order, their policy doesn't allow reviews after refunds. This means lenders like Oliviakchalmers have misleading 5 star reviews. Be cautious when borrowing from them!
Let me know if you'd like any changes!
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you for your feedback, and we're truly sorry to hear about your experience.
We take situations like this very seriously, and we understand how frustrating it must have been not to receive the item you rented. We expect all lenders on our platform to uphold a high standard of communication and reliability, and we’ll be reviewing this case further with the lender.
Regarding reviews, we understand your concern. Currently, if an order is cancelled and refunded, the system does not allow a review to be left, a policy we are actively re-evaluating to ensure transparency and accountability across our community.
We really appreciate you bringing this to our attention and will use it to help improve both our policies and platform.
Brilliant experience renting out a…
Brilliant experience renting out a blouse I’d worn at my wedding. It’s no longer stocked by the designer so I hope I can help plenty of brides who might want to wear it.
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback Lucy! Renting is a fantastic way to wear something you can't buy anymore and we're so glad you found a special piece for your wedding.
By rotation is super easy to use for…
By rotation is super easy to use for renting clothing. It’s a great way to make some money on the side of work or study!
7. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback Zena, we agree it's a fantastic was to make extra income!
First time using a hire service and…
First time using a hire service and would definitely do it again
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
We appreciate your feedback, thank you!
Brilliant app and experience!
All went very smoothly and there was so much to choose from. I will definitely use ByRotation again to hire dresses for future events!
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback Jane!
The app is really easy to use
The app is really easy to use. It was so easy to apply for a rental. The lady who rented me the dress sent it next day delivery. It was too easy!
22. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback Lydia!
Shocking customer service experience , hacked on their app
I uploaded one garment on the by rotation app and was messaged directly by another customer about her order , I then received an email to confirm the order. I am a new customer and cannot recommend this app to anyone as it is not secure. The whole incident was a scam that I reported immediately to the business who took 5 working days to offer what they think was a resolution. I even messaged their CEO who cannot be bothered replying to customers. The customer service is poor and robotic , reusing the same standards replies copy and paste and blame the customer and took no ownership whatsoever and offered nothing. Beware the app is not safe and looks like their systems is hacked very easily.
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you for taking the time to leave a review. We’re sorry to hear about your experience.
While we have robust security measures in place, we recognise that scams are becoming increasingly sophisticated. To help protect our users, we display prominent warnings in the app advising against following external links, and we add an additional alert if a link is clicked.
We’re genuinely sorry you felt our service did not meet your expectations. We’ll be reviewing your case thoroughly to identify any areas where we can improve and strengthen our support going forward.
Thank you again for your feedback, it’s important to us as we work to better protect and support our users.
Easy uploading and fabulous selection…
Easy uploading and fabulous selection of items to rent ! Can’t wait to start earning
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback on our listing process!
Gorgeous dress!
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback!
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