Cambridge Water  Bewertungen 50

Hello all, I have been at my home, which I own since 2008. I changed my bank account and did everything myself online a couple of days ago. I just called in to check if everything had gone through and was met by the most unhelpful, impolite person I have ever spoken to! I found out that my account had been closed by an unknown person on 28th March 2026 saying they had moved into my home, and I had been "booted" out of my own account! Not only would they not help me to find out the name of this person, who doesn't live at my home, they said that due to Data Protection they couldn't help me. She didn't seem to understand the severity of this and them not checking with the homeowner that the information they have been provided with to close the account is real and the person is not lying. I couldn't believe it. Things have gone really crazy when a stranger can close a utility bill and the company, whom you've been a customer of since 2008, can't practice due diligence to check if the facts are true. I wished to move provider and have found out that I can't you have to stay with the provider in your region. I have to stay with this terrible service. It's a bad day at the office!

Had a problem with the meter, first it was showning zero, then started showing too much. Receved a bill for 1600 pounds, called the company, explained, got a quick refund. Many thanks.

I needed my meter replaced and I have nothing but praise

Outside meter stop tap not fully turning off at a vacant probate property I’m having to look after. E-mailed in the problem to CW and within ten minutes I had a reply from Louise at customer service to say the fault had been logged for attention. Next morning engineer called from the property to say he couldn’t do it but had reported it for attention. Same afternoon a CW team turned up, dug out and replaced the meter & tap and made good around it. From my experience I can’t fault the service

Direct debits just randomly stopped. When I finnaly worked out how to create an account ( my customer ref is 10 digits not 8 ) I found that they had a DD mandate and set up but had reset the value to 0! Keeping in mind I made a manual payment when I noticed this so didnt miss anything, they new price went from £33 to £60 for NO REASON!

Possibly the worst company i have ever dealt with, have never billed us sice moving in, 40 minute wait to talk to someone, all we want to do is pay them, yet they make it impossible, quite bizzare!

I cannot believe how my bill can rise a month from £33 to £92 this is absolutely criminal and this company are doing it to others to i thought i had got behind but it isnt its just their greed to rob people many have had their bulls go up by 3X same as I absolutely disgusting avoid them if you can

I'd give them no stars if possible. No water in my home since 7am this morning - reported massive leak pumping into road three houses down at 7am, 10am, 12pm, 2pm and finally 8pm this evening. Their website says no prob in area, Reported prob by phone, app, email and text, Put on Facebook and X and sent video of water pumping out. My dog desperately needs a drink and I live in the middle of nowhere. 20.15 Friday night and still no water,. Totally rubbish.

They are so incompetent and inept it's hard to know where to start!

I’ve been waiting a year for them to read my meter , I called last month and was told they are reading my meter in July, I have just received my yearly bill and guess what it’s estimated again. I am canceling the direct debit until they read my meter.

Recently ive found cambridge water difficult to understand , as disabled vulnerable customer they sent no comunication warning of water app ,usually i simply download free the app ,but with cambridge water app, i had problems ,confuseing it seem to want charge me for this app ,i still cant download this app,cambridge water look after yoir customers sort this out,disapointing customer service.
Looking at cambridge water reviews here nearly all poor 1 red *. Do they not care ?.has cambridge stafford water made mess of this app launch ,it doesnt seem they are contacting customers with support.

Terrible service they don't answer the phone been trying to get in touch with them for a while week just to get their email address complete joke of a company

Feedback on Poor Service and Billing Issue – Cambridge Water

I am extremely disappointed with the service I have received from Cambridge Water. I have been wrongly billed for another property, which is significantly higher than my usual charges. This issue occurred because your meter reader or engineer swapped the apartment number on the water meter, leading to incorrect billing.

When I contacted your customer service team to resolve this issue, my experience was far from satisfactory:

Disconnected Calls: I was hung up on twice during my calls to customer service, and no one called me back. Each time, I spent nearly 20 minutes on hold before being disconnected.
Long Wait Times and Transfers: On my third call, although I finally got through, I was transferred to another department (the supply line), which required an additional 10-minute wait.
Unresolved Issue: After all this, I was informed that a new appointment would need to be booked to check the supply pressure, despite the issue stemming from your previous error.
This experience has been extremely frustrating, and the lack of efficiency and professionalism has made the situation worse.

I request that Cambridge Water takes the following steps to address this matter:

Review and resolve the incorrect billing issue immediately.
Improve customer service processes to ensure calls are not disconnected, and follow-ups are made where necessary.
Reduce wait times and avoid unnecessary transfers between departments.
This situation has caused unnecessary stress and wasted a significant amount of my time. I hope to see swift action taken to resolve my case and an assurance that such incidents will not happen again.

Problem with leaking internal water meter...
Saturday 30th November at 1pm - Called to report the issue and was dealt with very efficiently by Tom, who booked a call to fix.
2 hours later, a lovely gentleman called Andy Kew, inspected the issue, installed a new meter outside and put in a call for a plumber to fix the internal leak and remove the old meter.
Hhe plumber came within 2 hours and resolved the problem.
Amazing service. BIG thanks to Andy Kew, especially, for getting us leak free!

Cambridge Water dug up my drive today. They didn't ask me, they didn't tell me. They said my neighbour had given them permission.
When I rang Cambridge Water they said they COULDN'T put me through to complaints...because they only have a complaints line for billing. Not for anything else. So they refused to continue my call. When I rang again, same issue, they put me on hold saying they 'couldn't find a number' for this particular complaint. Then left me on hold and didn't come back.

And to think...people complain about the water companies. Can't think why.

So now...I can never know if they will dig up my drive again because someone else might give them permission. And they have no complaints procedure to pursue it. Such a well run firm.

Horrendously ineffective.

Bills suddenly being sent x 6 higher than they originally requested. Even though THEY set the monthly amount

Customer service cal centre lines just advising due to an emergency lines are closed.

Finally getting someone (on instagram of all places!) Who promised to put the account on hold. But the bill coming out anyway!

About to report these crooks to whichever body is supposed to regulate them.

After 52 minutes of wating on the phone, I gave up. This is appalling service. If they want the payment they can wait for it!

Pray that Cambridge Water does not happen to you. Couldn’t locate external stop cock after more than 2 visits. Had to contact previous home owner after almost 20 years to find the cock. Cambridge Water will not update the cock to a boundary box to assist with underfloor leak tracing, told me the external cock is a “private issue”. The company while installing a new external cock cut the broadband cable to my house and never told me or apologise about it.

Scum of the highest level.
At least Dick Turpin wore a mask!

On two occasions in the past I've had to call them to change billing details and they have sorted it quickly and pleasantly, including last week pushing the direct debit back by a month to make sure there was no problem with the switch over. There's a fairly lengthy wait on the phone before you get through to them, but then when they answer it's all sorted quickly.