Canadian Appliance Source - Laval Bewertungen 

I was scheduled for a delivery on Friday, January 3, 2025, between 4:00 and 7:30 PM. Later, the delivery window was changed to 6:30 to 9:30 PM without any phone call or notification. They provided a tracking link, but it was useless—I couldn’t see anything or get an estimated delivery time. Due to the late delivery, I used their chat service, which connected me to a salesperson who then transferred me to the appropriate department. I waited and waited with no answer. By 9:30 PM, it became clear that I wouldn’t be receiving my delivery. I assumed it would arrive the next day, so I checked the website, but there was no information about when the delivery would happen. Instead, it asked me to choose another delivery date.

On January 4, at 9:00 AM, I went directly to their warehouse to find out what had happened. I was told they hadn’t loaded my delivery and that it wouldn’t be sent out. I learned that they had failed to load the deliveries for multiple customers they were not able to deliver that night, including mine. The warehouse staff suggested I speak to the manager, but the salespeople had no answers. They just inform me to call the office for any delivery-related concerns, Even explain to the sale person did not care and he did not offering any assistance or checking on my behalf. Despite scheduling and payment they sale personnel are useless even in store.

I called the office to complain about the missed delivery. I explained the impact this had on my daughter’s work schedule, and the fact that the food I purchased was no longer usable because the old appliance was broken and no email or phone call etc.. . The representative said they would investigate the issue and call me back within four hours. However, it’s been over 10 hours and I’ve yet to receive a follow-up by email or phone call.

I had to reschedule the delivery myself through their website, and the earliest available date was January 6, but I’m unsure if they will actually honor it. Based on this experience, I would not recommend this company for future purchases. I will be looking elsewhere for my next appliance, as I am deeply disappointed with the overall service. To date, I have not received any apology or acknowledgment from the company regarding this issue, showing a complete lack of accountability.

Second time buy with them and will be the last time in my book.

Livraison et After sales horribles, j’ai reçu une open box en ayant payé pour une laveuse neuve. On m’informe que je dois payer environ 300$ pour faire un échange. On m’envoie un courriel 2 jours ouvrable pour me parler d’un réfrigérateur (aucun achat à ce niveau) à 4 jours ouvrable on m’informe que toutes les boites sont ouvertes dans le camion (pourtant ma sécheuse était dans son plastique avec protection lors de cette même livraison). La laveuse est dans une boite sans protection, sans boulons (bolts) on m’informe que ceux-ci ont été retirés dans le camion, ce qui est faux, les livreurs auraient dû me les remettre dans cette situation, ce qui n’a pas été fait. Il est clairement indiqué que la laveuse doit être transporté avec les boulons puisque si non, l’appareil peut être endommagé de manière permanente pendant le transport dans une mise en garde dans le guide d’installation.
On me refuse l’échange sans payer de frais malgré tout. Aucun moyen de parler à quelqu’un au téléphone qui peut m’aider, autre que de répéter que je dois attendre 2 jours ouvrable et m’informant qu’ils doivent mettre fin à l’appel, la livraison a été faite il y a déjà 1 semaine. Les appareils n’ont pas été utilisés encore. Toujours en attente d’une solution raisonnable. La demande est traitée en urgence selon le vendeur qui lui essaie de m’aider. Mais aucun moyen de parler directement avec la personne qui traite ma demande en service après vente

Pour répondre à la compagnie suite à leur message.

Ça été très complexe et avec besoin d’argumenter énormément pour arriver à avoir juste le gros bon sens.

No after sale service. They just want to sale you the appliance, have zero intention on offering a fair service by passing you back and forth between the 800 number and the salesman. They also don’t take responsibility when wrecking my mint condition demo because was not wrapped properly, the grills and heavy accessory ripped the whole inside of the stove by their staff yet they claim final sale regardless. I do not recommend that company. They also promised an exchange which they did not honour forcing me with legal procedures.

Update *** They refunded me after a lot of back and forth, waiting for the refund to go through. Was not easy but relieved that I did not have to wait until legal procedures!

I bought a Frigidaire Range from the store, since the first day range had issues. The range was not a cheap model has it costed more the 2000$. Currently I have a range that is unusable. I have to deal with Frigidaire directly and surcontractant repair shop Ateliers G Paquette, since the store refuses to deal with any issues as soon as the appliance is delivered. To that effect sent an email to CAS and vendor and got a reply from their customer service that appliance is under warranty and to deal with Frigidaire directly, no reply from vendor. Repair man came 2 weeks ago to check the appliance ordered a new board and a sensor, now still waiting... called the repair shop was told oh it can take up to 15 business days to get the parts... ridiculous! ... as the model I have is a very popular model and a CR recommandation. I now have an usable "NEW" range in my house for a month! CAS could not care less.

Jimmy was extremely helpful and sent me all the information I needed regarding my refrigerator purchase. He promised a delivery date and the fridge arrived on time and the delivery guys were great. Awesome service.

MERCI NISHTA POUR TA RAPIDITÉ ET GENTILLESSE

I called for assistance at Canada appliances. I was transferred to Paz. I have to say. Extremely professional, guided me and explained to me exactly what I had to do to get the service for my washer and dryer. Keep up the good work. Very satisfied.

La veille de la livraison de nos 3 electrodomestiques, j'ai téléphone pour connaître l'heure de livraison parce que je n'avais pas encore reçu mon avis de livraison a 15h et que vous fermiez à 16h et j'ai reçu un très bon service de Abhishek Rungloll qui m'a complètement rassurée avec beaucoup de courtoisie.

Aïsha très professionnelle et très bon service. Très contente de recevoir mes appareils après 2 mois et demi d’attente. Merci Aïsha pour votre beau service et bonne journée.
Pauline Bourgault

WOW quel bon service. J’ai adoré discuté avec Sheshna, Elle a bien compris ma demande et elle a bien su subvenir à mes besoins actuels. Continues ton bon travail, bonne continuité!

I received excellent service by Ms. Sheshna. She helped us find everything we were looking for.

Good sales person explains well give you the best value quality for your money thanks

Boite ouverte et pièces manques! Et jusqu’à ici pas de nouvelles! 3 mois déjà

Je suis bien satisfaite du service reçu par Sheshna, au service à la clientèle. Courtoise, professionnelle, elle a su répondre à toutes mes questions et régler un petit problème de livraison avec diligence. Merci.

I checked the search criteria on their website for a stainless steal fridge. They delivered the wrong color and refused to exchange it or take it back without a 45% restocking fee and $121x2 delivery fee. They are dishonest liars. Do not buy from them ever.

Service après vente déficient. Rendez-vous non respecté. Installation du frigo mal faite.

Excellent service, rapide et efficace de la part de Paz !

I gave a deposit and they are not reserving the appliance…. So they cannot guarantee they will have it once our newbuilt house is ready. In these case they should not take deposit!

Les Employés étaient vites, efficaces et gentilles.

Excellent service rapide