Absolutely awful customer service, Had to chase numerous times to find out where my order was. When they eventually did advise my gates were ready they said I had to wait until they had enough weight... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The fitters arrived yesterday despite torrential rain to fit new gate posts at my property. They were so professional, they removed the old wooden posts and fitted the new metal posts and then the... Mehr ansehen
Purchased our metal drive gates from Cannock Gates when they started business in 1983. Four houses later and we have recently purchased another set of driveway gates from Cannock Gates. Great quality... Mehr ansehen
Unfortunately, when our superb gate arrived, the Cardboard protective layer had been put around the gate too soon before the paint had dried. This resulted in it sticking to the wet paint. The Compa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Cannock Gates
Vom Unternehmen geschrieben
Cannock Gates is a renowned UK-based company specializing in the manufacturing and retailing of garden gates, fencing, and other outdoor products.
Established several decades ago, we have garnered a reputation for excellence in craftsmanship, durability, and customer service. Our extensive product range is made from responsibly sourced materials such as aluminium, timber and metal.
Cannock Gates serves a diverse clientele, catering to both residential and commercial customers. Whether customers seek to enhance security, privacy, or aesthetics in their outdoor spaces, Cannock Gates offers tailored solutions to meet their needs. Our products are designed to withstand the elements and endure years of use, providing reliable functionality and aesthetic appeal.
Our company's commitment to quality is evident in every aspect of our operations, from sourcing premium materials to employing skilled craftsmen and utilizing advanced manufacturing techniques. Cannock Gates prides itself on delivering superior products that exceed customer expectations.
Beyond their product offerings, Cannock Gates maintains a strong emphasis on customer satisfaction, providing personalized service and support throughout the purchasing process. Their dedication to excellence has earned them a loyal customer base and solidified their position as a trusted leader in the industry.
Call 01543 462 500 or email sales@cannockgates.co.uk today!
Kontaktinformationen
Mill Park, Hawks Green Ind Estate, WS11 7XT, Cannock, Vereinigtes Königreich
- 01543462500
- sales@cannockgates.co.uk
- www.cannockgates.co.uk
4,5
Hervorragend
370 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Great experience all round
Delivery on time as promised, great customer service, we self fitted following instructions and worked perfectly. A great experience all round, so much so that we fitted a 2nd one.
29. Juni 2026
Quality well made gates.
Quality well made gates.
Excellent delivery.
Company good to deal with.
No hesitation in recommending Cannock Gates
23. Juni 2026
Absolutely awful customer service
Absolutely awful customer service, Had to chase numerous times to find out where my order was. When they eventually did advise my gates were ready they said I had to wait until they had enough weight on the vehicle before they would deliver, when I asked when will that be the customer advisor said she didn’t know, she didn’t have a crystal ball. There were numerous other issues but I can’t be bothered to write everything.
19. Juni 2026
Antwort von Cannock Gates
Hello Nigel.
I am sorry about your experience with the Cannock Gates support team. Your metal driveway gates are probably one of the biggest and heaviest gates we make, so there are literally one or two couriers that are willing to take them, thus we are in their hands. Unlike the smaller gates where a courier comes in every day to collect, this specialist courier will only come in to collect when they have sufficient weight/quantity going to the area that makes it worth their while. We do our best to push them to give us collection/delivery dates. Our sales team should have told you that the delivery date cannot be detirmined until the gates are fully manufactured and ready to ship and even then we now have to wait for the courier to accept the collection request. We are constantly trying to improve our systems and will continue to do this while still trying to keep the costs as low as possible.
Poor quality painted finish
I bought the Parquetry Timber Side Gate from this company just over a year ago. I paid extra to have the gate painted in a white finish. I think it was around £70 extra although the website now quotes £96 for this finish.
The gate was delivered in a timely fashion and the gate seems to be well made. Unfortunately, their paint finishing process is clearly not appropriate for this type of wood. Within a month knots were showing through and the gate looked dreadful. Cannock duly replaced the gate.
Unfortunately, within a couple of months, knots were showing through the replacement and the paint is also bubbling in a couple of places. I should have contacted them earlier but life got in the way. I emailed a week or so ago but apparently, the warranty seems to apply from the date of the first gate not the replacement.
They said “We do recommend after 12months that the gate is lightly sanded and retreated”. This gate will need to be stripped, all knots treated, primed, undercoated and top coated. That is a lot of work
Whilst the door is sound, avoid this company if you want a painted finish
29. September 2025
Bewertung ohne vorherige Einladung
Excellent quality gates
Excellent quality gates, well finished and delivered when promised
16. Juni 2026
Good gate delivered quickly .Easy to fit
15. Juni 2026
Easy to order
Easy to order
Kept up to date
Pleasant staff handled any questions and queries
And we got what we ordered when we wanted
26. Mai 2026
A company that gets the job done, and well.
Great job, neat. Efficient and friendly team, good workers and good advice too. Real pros. They replaced a gate, posts and trellis, and suggested putting the hinges on the other side than it had been before (for the door to open to the right rather than the left). It made total sense. Nice that they thought about it and cared. Many would not have bothered. If there were ten stars they would get them all. Will use the company again.
22. Mai 2026
Past and Present
Purchased our metal drive gates from Cannock Gates when they started business in 1983. Four houses later and we have recently purchased another set of driveway gates from Cannock Gates. Great quality and price in 1983 and 2026!
21. Mai 2026
Great product, great gate
Great product. Well built and very stylish. Very pleased with purchase.
Easy to order very pleased with the process
12. Mai 2026
Delivered on time
Delivered on time, securely packaged with all the parts required. Now fitted look good and do the job.
15. April 2026
Quality product
16. April 2026
Kept you informed and excellent…
Kept you informed and excellent quality. Packaging was excellent.
13. April 2026
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