Caremark Bewertungen 133

A thyroid prescription with generically assigned copay of $2.56 was ordered without my knowledge and reassigned as a BRAND NAME costing $133.19. I called Caremark, Pamela 337717897, who denied my request to return the unopened Rx. She blamed the doctor who specified BRAND NAME for the error when all along Caremark had shipped BRAND NAME. Order #000003181272481. Refund demanded. Bank of America DISPUTE filed, Better Business Bureau complaint filed, all 4/24/26.

One of the biggest things I hate about CVSCaremark is the fact that I was told by three representatives that I had to be on GLP-1 shots as they tried telling me it was part of my husband's insurance plan. It's not. I was on a different medication for weight loss.

Not only did they send me 10+ letters insisting my doctor gets me on these shots they also called my doctor's office telling them they wanted a preauth sent over. Today I had enough of the back and forth and told them I DON'T AUTHORIZE any of it and to stop bothering me and my doctor's.

The representative even admitted that it was a misunderstanding with their end and she'd resolve it . I'm being made to look like a fool to my doctor's office because they keep going back and forth.

Frustrating and disappointing.

On 2/20/26 I contacted Caremark to have my medication pre-authorized. As I was can only get get 3 months without authorization for more. Every year it the same thing. I was told by the CSR that pre-authorization was not needed this year. I asked her if she was sure and she said she checked every month for the rest of the year and it was OK.
Sure enough, when April refill is processed I have to pay for the prescription since there is no guarantee as to when it will be approved.
I believe this company does everything it can to make processes more difficult to save money at their custom expense.

My doctor prescribed medication on the 7th, on the 14th i get a text from CareMark saying there is a problem with a prior authorization from the doctor. This is for a situation where i have had surgery and medication for a year and a half. How do you get prior authorization for a situation in existence for over a year and a half? Why am i notified a week later?

The amount of time one has to spend on the phone for getting medications that are taken daily for refills, or changes is ridiculous. It literally takes less time to go to the pharmacy every 30 days then try to get a 90 day from them... for multiple medications. Plus the app is worthless and literally only notifies you and you still have to spend 15-30min on the phone to get anything done.

CVS Caremark knows they have a captive audience since so many companies (like my employer) use Caremark for prescription coverage for their employees. I am going through menopause and take a generic medication for estradiol -- this is not something I take because I am not taking care of my body, but due to a natural progression for women. My first 3 prescriptions were fine, but the 4th refill has been a nightmare. My doctor submitted my prescription on March 9 to the CVS Caremark mail order service that is required for recurring prescriptions. Caremark said the prescription was out of stock and asked me to wait a few days. I did. Then they emailed my doctor and asked if there was an alternative. She said yes, I could use the name brand. CVS Caremark submitted a prior authorization for the name brand to CVS Caremark, who denied the coverage on March 24. The prescription reverted back to generic, and the mail order pharmacy was still out of stock, so without asking us what we'd like to do, CVS Caremark just canceled the prescription entirely. I called around local CVS pharmacies and located two pharmacies in the metro area that currently have the generic patch in stock, but the pharmacists can't request a transfer because the prescription was canceled by CVS Caremark because they were out of stock. This happened on Friday, doctors don't work weekends, and my doctor is out of the office for spring break. I am out of patches now, it's been 3 weeks of time wasted with Caremark, and their customer service makes me think they hired people who like to make people's lives miserable and then trained a bot to simultaneously waste a person's time AND infuriate them while never resolving the issue. They claim they can not reverse the cancellation, so I just have to wait until my doctor is back, get a new prescription, and hope the local pharmacies still have the patches in stock at that time. The customer service is awful.

Not once have I received medication on time since I was told I had to mail order medication. The last straw was them cancelling my Rx without notice. I am now almost two weeks without my refill.

Given the overwhelming negative reviews, it seems to me they just don't care about people. They know people are stuck with them so we can all just deal with it. I will be actively petitioning my employer to change companies before open enrollment. This company is the worst.

To deal with CVS caremark you must be aware of coverage and exclusions. I requested refill mid Feb. which was denied. They should have informed me I needed a new PA (keep track of when they expire, because they won't tell you.) Spoke to 5 or 6 reps including escalation. Each told me something different. I knew better and advised them. They will promise the world to get you off the line. Ive been out of my med for nearly 2 weeks now. Seems like training is lacking. We are forced to use this service. They need to do better.

There are so many problems with their algorithms designed to deny or restrict coverage. This applies to many classes of medicines, but our family has had problems with asthma inhalers and medicines for type II diabetes (Rybelsus). Their so-called. appeals process is a joke, and largely a waste of time.

Generic drug cost went up $160. Called to complain and see if cheaper to go through another pharmacy. Customer service said no and told me it should actually be $500 more. Explained I was looking at their own bill and I was upset it was $160 more... person was reading wrong information. Caught them 2x reading bad info. What in the world would a senior do? No supervisor available to talk to. Horrible experience. Been on same generic for 10 years. It should be getting cheaper as my other generics have...not going up by 3-7x!!! They don't care if we skip or ration meds. Cleveland clinic and Caremark don't want to keep anyone over 50 alive.

Horrible company to work with. Constantly lose things, make it extremely difficult to get the medications you need to live. They don't communicate well. I am so disappointed my company switched to this pharmacy provider. There is no excuse for the level of incompetence.

I'm in the middle of pre auth limbo/HELL for medication I've been taking for SEVEN years for my chronic health condition. I'm on my 5th or 6th call along with several back and forth with my doctor. The insurance company would save money by kicking these crooks to the curb and provide their clients with their reqiured medication. It's ridiculous to put patients health and well being into someone's hands who is NOT a doctor. I now understand why they have lawsuits in litigation and new ones pending.

Worst phone customer service ever. 90% of the people are rude and have no idea what they’re doing. Really at a loss that they allow these people to work for them. Both regular and specialty pharmacy. If I wasn’t forced to use them I’d switch, but unfortunately I’m stuck in my own personal hell…

GEHA should be ashamed dealing with a horrible company like this. I will never look back once I drop both of them during open season!

I have several issues that weight loss would help treat. Everyone knows how insurance refuses to cover many because they say it isn’t medically necessary but is more of an aesthetic need. CVS Caremark first cancelled a prescription for zepbound (which is FDA approved for treatment of Obsessive Sleep Apnea which I have.) saying the doctor did not respond within a reasonable time frame. I informed them before they did this that the doctor was out of the office that week and would be back on Monday. Second the doctor then sent in a prescription for wegovy since it was on their approved list. They asked for prior authorization which the doctor sent information. They did not approve it saying I didn’t meet their qualifications.
How can a business say they know what I need? Are they more knowledgeable than a Doctor or the FDA? I’m not wanting to lose weight to look better I want to lose weight to be more healthy. I guess CVS Caremark only cares about collecting money for acting like they will cover prescriptions and to get their kickbacks for pushing the high priced drugs.
WOULD HAVE GIVEN ZERO STARS IF IT WAS A OPTION!

Was told they would send me 90 day supply and would use my manufacturer savings card. They sent me 30 days which I could have gotten at retail pharmacy for 0 copay and charged me $136! They then said it was their choice to use the card or not and it wasn't guaranteed.

The state where I live switched from Express Scripts to CVS Caremark, they are horrible, absolutely horrible. With a $3000 deductible on meds, seriously? Prices on meds doubled and they say when you meet the deductible, they're free, really? I have 2 meds, I'll never reach that deductible, never. Meanwhile I'm paying twice as much for meds. This company has been sued many times for things like this and it's a big conglomerate. The president of this company owns pharmaceuticals, healthcare companies, and so on and they are playing with people's money, our money and laughing in our face. Look it up, it's all true. Hope they get sued again and get shut down for good. It's companies like CVS that are driving this country down while they get rich, bums...

They are worthless. Run, don’t walk from this company. They have you jumping through hoops constantly and can deny critical medicine that you need, they don’t care what kind of pain you are in. I wish I could give them a zero in reviews. They are so bad!!!

Online order for delivery prescriptions are free with my membership. Received prescription recently and was charged 9.49 for delivery. On hold with customer service for over an hour and then was told they could only issue rewards, no refunds.

Thanks to them I can now no longer afford my medication to treat my diabetes. I shouldn’t have to make this decision and it’s not responsible for them to think meeting your deductible and then still having to pay $200+ a month is achievable. I had Express Scripts before them and they were so much better. The people you speak to are friendly there just isn’t anything they can do for you.