Really disappointing experience. I went in to buy a 6-seater set priced at £999, only to be told that two chairs were missing. The staff offered a £200 discount, which we declined as we wanted the f... Mehr ansehen
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Das sagen Bewerter
Ordered round oak table & 4 chairs. Very impressed with quality & comfort of chairs. Customer Sales person was pleasant & helpful, so I decided to replace my 6 dining chairs on second visit having se... Mehr ansehen
Unternehmen hat geantwortet
Ordered 2 separate items from here and unfortunately both have arrived damaged, dirty and with rough edges along with being poorly put together. Does unfortunately feel like this company receives the... Mehr ansehen
Purchased two Hampshire Cream / Ivory Painted Oak bedside cabinets on line. They were delivered the next day. Arrving well packaged and all in good order. Very happy with the cabinet, great qualit... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
First of all, welcome to Chiltern Oak, what took you so long? Actually it doesn’t matter, what matters is that you’re here now and with a bit of luck this will be the start of a wonderful, fulfilling relationship between the two of us. We'd love it if you took a couple of minutes to find out a bit more about us, who we are, why we do what we do and why we're confident you're going to love us. If you want to learn more, just pick up the phone, our guys would love to chat to you. Here at Chiltern Oak we’re a family-run business from Peterborough. An online-only business since 2014, in March 2022 we opened our first physical retail store in Irthlingborough, Northamptonshire. Irthlingborough, a rural town on the banks of the River Nene, just a stones throw from the picturesque market town of Higham Ferrers and historic Finedon, is the perfect first location for us. It’s an area that doesn’t just aspire to rural, country living, the kind of lifestyle we have always sought to promote. It lives and breathes it. We understand that homes are for living. From drawers that cut out the clutter, to TV units that tame wires gone wild, our furniture leaves you with more time to kick back and relax after a long walk or home cooked Sunday roast. Our ranges help elevate homes to new levels of beautiful and practical. You’re in safe hands when you’re choosing Chiltern Oak. We know quality never goes out of fashion. That’s why our furniture is crafted with care from premium materials and hand-picked by specialists. We’re experts, not salespeople. That means our caring customer services team are on hand to help you find the final piece of the puzzle to your home, not a show home. Plus, we’ll deliver straight to your door, free of charge, with a hassle-free returns policy if something's not quite right.
Kontaktinformationen
Stuarts House - East Wing, PE1 5DD, Peterborough, Vereinigtes Königreich
- 01733530285
- sales@chilternoakfurniture.co.uk
- www.chilternoakfurniture.co.uk
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Das haben sich andere Leute angesehen
DO NOT BUY FROM THIS FIRM
DO NOT BUY FROM THIS FIRM. We ordered a dressing table and stool, nothing happened for weeks, we then got a text announcing delivery the same day that did not happen. Upon emailing we were given a new date for delivery and that also did not happen. Given the prices they charge this company should be avoided for lousy service. Cannot comment on quality because item was not even delivered.
Excellent from buying to delivery.great…
Excellent from buying to delivery.great piece of furniture.
Prompt delivery
Damaged item - unacceptable collection time
I wish I'd read these reviews before ordering from this company. Like others my furniture arrived damaged, paint was uneven, different colour to what was shown on the website and it was uneven.
It took two days to arrive but almost two weeks later I'm awaiting collection, and the company have my money. Fair enough if I'd changed my mind, but this is a damaged item and I think it's poor that I have to wait for so long before my refund is issued so I can buy something else.
Great Customer Service
There was an issue with the box being damaged in transit (this was despite being very well-packaged). this was resolved quickly and professionally by Daria and I wouldn't hesitate to us again or recommend. Great customer service.
Not worth money and overpriced
Not worth money and overpriced, builders ( or actually drivers how customer service call them) they send can’t build nothing. I’ve been buying furnitures from them in the past and always end up unsatisfied. Very expensive but not that good quality in my opinion you better of buying somewhere else but definitely don’t use with build up option. Customer service very poor, long waiting for replying and no help at all. One to avoid!
Both bedside tables were really damaged…
Both bedside tables were really damaged even though they were well packed, So they must of been packed like that so says alot about their company. Why pack it up, it’s now wasted my time and their time , they have sat in my hall for 2 weeks , and now it’ll be another 2 weeks for a refund , what a joke of a company. After waiting 2 weeks to get them collected they showed turned up at 5.55am knocking on My door, with 3 children asleep and a dog going crazy. The Delivery men were very apologetic and didn’t even want to knock themselves as they said it was so early but this was the time they were told, what sort of company works like that. You get what you pay for is all I can say. Stick to the known companies.
Order arrived damaged
Order arrived damaged, been waiting for 3 weeks now for them to collect the damaged furniture but not really getting anywhere with it unfortunately. Just got a big bit of furniture sat in the house taking up space. Looking at other reviews it seems I’m not the only one with this experience.
2 stars as initial delivery was quick (around 7 days)
Well crafted piece of furniture for my…
Well crafted piece of furniture for my new TV. Delivered very quickly and good communication from Chiltern Oak Furniture. Will buy from them again. Thanks
A very smart bench.
We were pleased with our bench that we have in our laundry room. Lots of spaces underneath to tuck your shoes in etc. It’s nice enough to have in your hall, as it has a very nice padded cushion to sit on.
From ordering to delivery, no problems.
How refreshing is that!!
Lovely Dresser Tops…
I am really happy with the two dresser tops I ordered.
One of the dresser tops was damaged on arrival but I was extremely impressed with the customer service provided. I was offered either a replacement or refund and the replacement I requested was delivered within a few days.
I would recommend this company.
Sold me faulty goods that had been…
Sold me faulty goods that had been clearly returned because they were damaged. Only realised the problem when I put it together. Offered 20% discount then said it only covered certain items greatly reducing the amount I received.
Online table and chairs purchase
i purchased the table and chairs online. The price competitive, the webpage was very infomative and reassuring with accurate measurements and photos. Finance was clear too.
Terrible checkout process
I tried to order online, website crashed so order didn't go through but my money was taken. Spoke to a lady on the phone who said apologised and said the money would go back in. In all fairness it did go back in the next day.
Tried to order for the 2nd time and its happened again!!
How do i make an order?!
Excellent service
From order to delivery, everything went smoothly. Lovely made furniture which has continued to look as lovely as the day it came out the boxes.
Great experience and great furniture at a reasonable price
I purchased two Hampshire Cream / Ivory Painted Oak bedside cabinets on line. They were delivered the next day. Arrving well packaged and all in good order. Very happy with the cabinet, great quality for the price compared with other online retailers. Very happy and worth 5 stars. thank you Chiltern Oak Store
Very pleased.
The items arrived when stated and were well packaged. The tables are good quality. Very pleased.
Great quality furniture
Great quality furniture, very well protected in transit. Easy to assemble and look fab. Prompt delivery
I ordered great Company the furniture online and was…
I ordered the furniture online and was a bit nervous as always like to see what I am buying. But I need not have worried as the furniture is superb quality and I had great service. Highly recommend this company.
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