City Furniture Bewertungen 

Untrustworthy company don't buy. If you buy in store room its a final sale. This means no return and no refunds. The customer service team provides no answers and getting a manager takes days. Shady business tactics and all sales are final unless you get a premium delivery package before they leave your home. Once delivery team leaves charge restocking and more charges for reselection if approved. Avoid the hassle.

They won't tell you that — unless it is an accessory, there are no exceptions.

I have bought from City Furniture for 6 years and have mainly furnished my apartment and now my home with their products. I made a small purchase at the store and needed to return a table, and was told they don't do any returns or exchanges after delivery or pick up. In 6 years of sales and transactions, not once was that policy ever explained to me — I had never needed to return anything, so I had no way of knowing.

The bigger issue is their customer service. When I spoke to them, they were unprofessional and dismissive, with no interest in helping me resolve the issue.

Now I am stuck with a table I cannot use. It is unfortunate, but my family and I will never purchase from them again. Nowadays, when you can buy everything online, you would think they would try to save their business by how they treat their loyal customers. They did not.

Terrible terrible , compré los muebles de sala hace 1 mes y hoy 10 de octubre me informan que me cancelaban el delivery y que los muebles estarán disponibles para el mes de dec . No sirven son irresponsables juegan con las emociones de los clientes .

My husband and I were greeted at City Home Tamarac with a warm welcoming smile from Audre and her assistant Jefferson.Their approach was pleasant and not pushy or riddled with overwhelming sales tactics. We appreciate their patience and giving us our time and space to decided what was best for us. When needed they provided all the knowledge and professionalism for us to finalize our furniture purchase.

Joe was great. Found exactly what we were looking for! We will be back!

My husband and I visited the Tamarac location. We were immediately greeted by Audre Hay. She was very helpful in helping us find a new sectional sofa for our home. It was a pleasure having her as our sales person. Lazaro and Nancy Contreras

Chandler was amazing! He was very knowledgeable with the products, made great recommendations, and was a pleasure to work with! I would also like to compliment Bruno for his additional assistance.

Chandler was incredible to work with, he was incredibly knowledgeable. I always appreciate working with someone who is passionate and knowledgeable of the product they are showcasing.
KP.

Purchased a power recliner chair. Chair delivered is not level, leather on arms is not good, leather on foot rest is not good. Service guy came and agreed the chair is not fixable. Crazy trying to call customer care. AI answers and getting to talk to a live person is a challenge. You are put on hold for ever, hit 1 for call back and all calls go directly to voicemail. No money back, replacement chair

⭐ 1/5

I am very disappointed with this purchase. I spent a lot of money on this bedroom set, and the quality is nowhere near what I expected. It arrived with missing parts, the bed does not line up correctly, and the drawers are very difficult to open and close.

For the amount of money I paid, I expected a much better product. I should not have to deal with this many problems with brand-new furniture. Unfortunately, this has been a total disappointment, and I would not recommend

I have to be honest. We worked with Sheron at City Home and she was fantastic. We look forward to our delivery. The service Sheron provided was better than expecte/outstanding. Thank you for helping us furnish our new home.

We were interested in purchasing some furniture and fully intended to make a purchase. During the process, I was asked if it would be OK to run a credit check. I agreed and even temporarily removed the freeze on my credit file specifically so they could perform the credit check.

What I was not told, and did not knowingly agree to, was that they were applying for a new credit card in my name.

The next thing I knew, I started receiving emails about a new credit card account. A few days later, an actual credit card arrived in the mail.

There is a significant difference between giving permission to run a credit check and knowingly authorizing an application for a new credit card. If I had been clearly told that I was applying for a credit card, I would not have agreed to it.

This experience completely changed my impression of the transaction. Customers should be clearly informed when they are being asked to apply for a credit card, rather than being left with the impression that they are simply authorizing a credit check.

Una estrella y opino que es demasiado para la mala atención y respeto al cliente, el sábado 12 de septiembre 2026, recibí un mueble y en el momento de la entrega no me percaté que tenía una rotura en la parte inferior de la puerta, a los 5 minutos de haberse ido el camión me dí cuenta y inmediatamente comencé a tratar de comunicarme con el servicio al cliente algo que JAMÁS OCURRIÓ pues todo fue a través de un servicio virtual, después me por texto me atendió una persona que respondió al nombre de LIZETH MARTINEZ ,CUSTOMER CARE REPRESENTATIVE, está " persona " me mandó su correo electrónico y me pidió fotos yo le mandé DOS y AUN ESPERO por la mensionada LIZETH, es una falta de respeto, atención, cada día es más malo y pésimo el servicio, ojalá alguien de la Compañía se DIGNE y lea está queja y LIZETH MARTINEZ, por favor espero su respuesta a mi correo, creo que como cliente merezco RESPETO.

City furniture sold us 2 sofas and a recliner. They force you to buy a insurance policy to cover any defects or damage that happens. Never in the sales process or the invoice does it say you must report a defect immediately. The furniture which was supposed to be high quality ended up being subpar quality. Defects started appearing and we finally said let's file a claim to get these issued repaired. Due to the issues being 3 months old they denied the claims. The issues were a bad spring, stitching coming lose, paint peeling off, and a part falling off from inside recliner.

Excelente representante de ventas,
Muy amable y profesional.
Además se toma el tiempo enseñado los productos de la tienda.
💯 % su servicio gracias 🙏🏽

Adriana Ulles en la tienda de Cutler Bay 33157

Audre at City Home Center is an absolute standout—warm, knowledgeable, and genuinely invested in helping you find the perfect fit for your home. From the moment I walked in, Audre made the whole shopping experience feel easy and welcoming, not overwhelming like some places can be.

What I appreciated most was Audre’s patience and attention to detail. She listened carefully to what I was looking for, asked the right questions, and then guided me toward options that actually matched my needs and style. Her recommendations felt thoughtful and personalized, and she took the time to explain differences in a clear, helpful way.

Even after my purchase, the care didn’t stop. Audre was friendly, professional, and ensured I felt confident about my choices. If you’re shopping at City Home Center and want someone who truly delivers great service, you can’t go wrong with Audre. Highly recommended!

Audre Hey ..One the best to work with …. Definitely appreciate her patience to work with me ..

Audre Hay is the One Definitely not the two she is my City Home Consultant from this day on Till Death Do us Part!

Devi was awesome! Very patient, extremely knowledgeable and took me to see everything that i needed.

Audre was super nice!!