Cladding Monkey Bewertungen 282

TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We ordered some items to clad our utility, there was a slight error which was rectified next day. Overall great products, great comms and customer service.

Bewertet mit 5 von 5 Sternen

We placed an order for hygienic cladding for one of our sites and I have to say that every step of the way the customer service was outstanding. As soon as the order was confirmed the team were proact... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Fantastic ivory/buttermilk cladding for my kitchen. Looks amazing. It has beautifully covered badly damaged walls after the removal of old tiles. And so cheap compared to the posh `kitchen panelling... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Prompt delivery of a replacement panel that was damaged . After reading reviews I was worried when I had an issue with one of the panels being kinked. I sent an email with picture and less than... Mehr ansehen

Unternehmen hat geantwortet


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

282 Bewertungen

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Bewertet mit 5 von 5 Sternen

Sincerely appreciate your work

Writing this review to express how much of a pleasure it has been working with your team and ordering from your company. The level of attention to detail and professionalism displayed by your team is truly impressive. For three consecutive years, we have been relying on your company for our projects, and each time the experience has been exceptional. From the ordering process to the delivery, everything has gone incredibly smoothly.Your team has made sure that everything is well-preserved and delivered promptly, which has made our project run seamlessly. I appreciate the quick delivery and prompt response to our emails. It has made our job so much easier.I would also like to give a special shoutout to Kellie, who has been an exceptional worker. Her dedication to her work is evident, and she has been a great help throughout the entire process.
Once again, thank you for all your hard work and dedication to your customers.

14. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Cladding Monkey

Hi, thank you for those kind words. We pride ourselves on attention to detail and delivering the highest standard of customer service as we can. It has been a pleasure to supply you and we look forward to dealing with you again in the future after building a great relationship. :)

Bewertet mit 5 von 5 Sternen

Cladding installed and looks great

Cladding installed and looks great. Fast delivery and good quality product. Customer service was great Kayleigh was very helpful on the phone

9. Juni 2023
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Antwort von Cladding Monkey

HI Tom, thank you for the feedback!

Bewertet mit 5 von 5 Sternen

Great experience

Great experience, would 100% recommend. Product was perfect.

7. Juni 2023
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Antwort von Cladding Monkey

Hi Sam, were pleased you were satisfied :)

Bewertet mit 5 von 5 Sternen

Product was excellent

Product was excellent, I’d definitely come back arrived next day

25. Mai 2023
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Antwort von Cladding Monkey

Hi Rob. thank you for your kind words, we do try to provide a good service!

Bewertet mit 5 von 5 Sternen

Great service

Great service. Kayleigh was very helpful. Highly recommend!

29. Mai 2023
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Antwort von Cladding Monkey

Hi Terry, thank you for your feedback and positive comments!

Bewertet mit 4 von 5 Sternen

Great customer service

Great company, have no issues when dealing with them, kayleigh on the phone had brilliant customer service skills. Would highly recommend

19. Mai 2023
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Antwort von Cladding Monkey

Hi Adam, thank you for your lovely comments i will pass this on Kayleigh!

Bewertet mit 5 von 5 Sternen

Highly recommend!

Brilliant company brilliant service

1. Juni 2023
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Antwort von Cladding Monkey

Thank you for the positive feedback Andy, its appreciated

Bewertet mit 5 von 5 Sternen

Ordered some sheets Wednesday

Ordered some sheets Wednesday, arrived yesterday and now they are installed they look fantastic. The customer is over the moon with them and is already talking about using it in their other properties. Fast delivery and helpful staff!

8. Juni 2023
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Antwort von Cladding Monkey

Hi Andy, we are glad you are happy with everything :)

Bewertet mit 1 von 5 Sternen

Recently ordered and received very…

Recently ordered and received very promptly the main part of an order - couldn't really fault that! We then realised we needed one tube of coloured mastic, enquired about this and was told it was on the webpage (it is). Selected item and then went to check-out and was "astounded" to see a tube of mastic was £30! THEN to cap it all they wanted to charge £30 carriage. I telephoned the CS and was told that was the "courier" charges and there was nothing they could do about it as "the warehouse" deal with this. I queried why they couldn't offer a postal or one off service but was told this was not possible. I find this astounding and frankly pretty poor customer relations - We had just spent in excess of £3000 on the main components and the inflexibility of small quants (ie ONE tube of mastic (already at an inflated price)) delivery really P888ed me off. IO obtained the mastic locally for less than £10 v the £70+ CM wanted - I consider that a total rip-off!

7. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von Cladding Monkey

Hi Peter, Apologies if you were astounded by the price of the mastic. The silicone you are referring to is a specialist coloured matched silicone to the coloured sheet you originally purchased. It has to be bought in specifically to match that coloured sheet. Regarding carriage, that is the minimum delivery charge we incur from the couriers we use. We do not add anything on to delivery costs however we will take your review seriously and try to improve our small package delivery service moving forward.

Bewertet mit 1 von 5 Sternen

Terrible customer service

Terrible customer service, order still hasn’t turned up, the girls in the office never phone you back ,don’t update you ,it’s not our fault blah blah blah, couriers to blame just excuses from start to finish and to top it all off you need to unload the van yourself! Here’s waiting if it really does turn up tomorrow……

6. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von Cladding Monkey

Hi Alberto, this was dispatched on a pallet. Once it arrived into the delivering depot it was removed from the pallet and the trims delivered with a sub-contracted driver. This isn't acceptable and we have raised this with them. The delivery process info is on the website prior to placing the order, and in the email when the invoice is sent. We also sent you an extra email and verbally told you that the drivers handball the items from the lorry to someone able bodied. This is how curb side pallet deliveries work.

We note that there were issues with this delivery and are working hard with the couriers to make sure it doesn't happen again.

We have taken full responsibility for these courier issues, and offered to refund you in full, or re-send the order again with a different courier which is what you opted for. This has now been fully delivered as promised.

Apologies that this happened on your order, as explained its the first time this has happened with our couriers removing items from a strapped pallet, and we have things in place to make sure it doesn't happen again.

Bewertet mit 5 von 5 Sternen

The fast show.

Fast to respond to any query you may have , even faster to ship out samples to you, and then ,mega mega fast to dispatch my order which arrived the following day. I ordered a few sheets of storm grey gloss for a small project I have to do. Highly recommended company and I would order again without hesitation.

24. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von Cladding Monkey

Thank you for the kind words Kevin, we do try our best to provide the quickest and most efficient service as we can. :)

Bewertet mit 5 von 5 Sternen

Great alternative if looking for a kitchen splashback

Stumbled across this company while tying to find an alternative splashback product (for kitchen) to the over priced scratchy Alusplash.
Had a few email communications with Kellie who was extremely helpful and always replied in quick time. Samples sent out to me, ordered the product Sunday, it was delivered Tuesday lunchtime and fitted by dinner time.
7 days from first inquiry to having it installed in my home. Excellent service.

I ordered the 2.5mm solid pvc in Willow (1200x2400). It was easy to cut with my track saw (using an 80 tooth blade) and socket apertures I used my jigsaw with a fine blade that is used for cutting metal. Just need to put clear glass splashback behind the hob.

If you are looking for splashback give this company a look. I am sure you won’t be disappointed.

16. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von Cladding Monkey

Thanks Andy, we are over the moon you are happy with the products and service. :)

Bewertet mit 5 von 5 Sternen

1st class service as per usual.

1st class as per usual.

Kellie, was so helpful and managed offer me next day service at late notice.

11. Mai 2023
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Antwort von Cladding Monkey

Hi John

Thank you for your review, i will pass those comments onto Kellie :)

Bewertet mit 5 von 5 Sternen

Great service and product

Great service and product. Shipping was bumped up to next day FOC, very happy with the product too. 🙏🏻

18. April 2023
Bewertung ohne vorherige Einladung
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Antwort von Cladding Monkey

Hi Tom

Thank you for your feedback, we do try and help when we can!

Bewertet mit 5 von 5 Sternen

Service

Communication and service from Kelly always impeccable. Very stress free interaction. Thank you.

10. Mai 2023
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Antwort von Cladding Monkey

Thank you very much!

Bewertet mit 1 von 5 Sternen

3 days late and wrong items

Ordered and paid for next day delivery on the Monday, didn't turn up until the Thursday afternoon, when it did arrive the order was wrong and was told by the lousy customer service I had to write an email just to get half of a refund , would never use again.

24. April 2023
Bewertung ohne vorherige Einladung
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Antwort von Cladding Monkey

Hi Lee, thank you for bringing these issues to our attention. As per our email correspondence we have apologised for the issues on the order. We are working hard with the couriers to ensure this doesn't happen again.

Bewertet mit 5 von 5 Sternen

Brilliant advice and assistance

Brilliant advice and assistance, made sure we had not over ordered,Brilliant team

27. April 2023
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Antwort von Cladding Monkey

Hi Lisa

Thank you for your feedback. We are always happy to help :)

Bewertet mit 5 von 5 Sternen

Excellent service ,great advice and…

Excellent service ,great advice and assistance in coordination of colour scheme, great team thank you all

24. April 2023
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Antwort von Cladding Monkey

Thank you Paul for using us again, we are glad your customer was happy with the results :)

Bewertet mit 5 von 5 Sternen

Excellent service received from customer service

Excellent service received from a lady called Kellie, I had no idea what i needed and kellie sorted it all out for me quickly, Would highly recommend this company.

17. April 2023
Bewertung ohne vorherige Einladung
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Antwort von Cladding Monkey

Hi Spence

Thanks for the feedback, we do try and help as much as we can whether its a first timer or an experienced fitter, help is always available!

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