A very nice company to deal with - I have used Consols Oils for many years now and have always had good service from them. I like the relatively new online order set up as it enables me to order any... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Seamless delivery of my oil. They were so good I didn't even realise that they had been. I would thoroughly recommend them.
I placed my order directly with Consols partly based on previous positive reviews I had read and a quoted price for delivery within a fixed period. The delivery wasn’t made on schedule (Friday 14th... Mehr ansehen
I checked my oil this morning to discover that the tank was empty! Called Steve at Consol Oils and amazingly they had a small tanker, with 100l spare kerosene making a delivery nearby. So amazingly I... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We cater for both commercial and domestic fuel oil supplies, difficult access deliveries and narrow Cornish roads are no problem for our fleet of mini tankers. We also supply Road Diesel, Red Diesel (Gas Oil) and Kerosene fuels from our depot in St Day.
Kontaktinformationen
Plots 3 – 6 United Downs Industrial Estate, St Day, TR16 5HY, Redruth Cornwall , Vereinigtes Königreich
- 01209 820274
- sales@consolsoils.co.uk
- www.consolsoils.co.uk
4,4
Hervorragend
233 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Oil arrived much quicker than expected.
22. Juli 2024
Good price
Good price, prompt delivery, helpful staff. Not so sure about "pay it" on website though, as it indicated that I had payed but I got invoice to pay again, am waiting bank statement to check have not paid twice.
20. Juli 2024
Excellent service as always
12. Juli 2024
Great service
Great service. Delivered on time, friendly driver, no fuss, great value, easy to order
17. Juni 2024
Quick delivery
Quick delivery. polite, agreeable driver (Chris).
Hard to fault.
25. Juni 2024
Bewertung ohne vorherige Einladung
Great local company
Great local company, oil delivered on time and best price from the local firms
5. Mai 2024
Something is wrong with delivery schedule
The staff in the office were very helpful and tried to the fix the delivery issue, however our 1 week delivery was delayed 4 or 5 times and took 2 weeks to arrive.
15. April 2024
Honestly
Honestly. Absolutely useless since they were taken over. We used to have a good relationship but now they’re just rude and awful service. Took me nearly two weeks to get a refund!
31. März 2024
Antwort von Consols Oils
Hi Stuart,
I'm sorry to hear you are not happy with the service you have received.
We do have a refund guide of making refund within 10 working days - that's 7 days max to reach a weekly refund run and 3 days to clear into the customers' bank. Typically, refunds will be made much sooner but I unfortunately this isn't always the case.
I understand our Depot Manager has been in touch to review your feedback and apologise. If there is anything else we can help with please email feedback@consolsoils.co.uk and I will respond directly.
Kind regards,
Andy
We ordered online and paid extra for a…
We ordered online and paid extra for a quick delivery however the delivery was 3 days after the latest delivery was meant to happen and our Rayburn went out and we had to get an engineer to fix the problem. Did Email the company but had no response.
19. März 2024
Antwort von Consols Oils
Hi Shelley,
Thank you for your feedback and I'm sorry the delivery was later than anticipated which I understand has caused further issues.
I've passed your comments onto our Depot Manager and we will investigate the circumstances that led to a late delivery. One of the team will also get in touch and we'll see what we can do to improve your experience.
In the meantime, if you have any other queries please contact feedback@consolsoils.co.uk and I will respond directly.
Kind regards,
Andy
I was not there at time of delivery but…
I was not there at time of delivery but no delivery note or email or other notification was provided so 3 days later i called the office and they told me it had been delivered.
13. März 2024
First class service
3. März 2024
Still waiting a refund!
Use another company if you can. Paid for quick delivery for delivery within a week. Had to chase…. still took two weeks! Said we would receive a refund for the delivery …… still waiting!!
4. März 2024
Antwort von Consols Oils
Hi Chris,
I'm sorry to hear you didn't receive the delivery by the expected date. I'd like to look into why this occurred and check on the status of the refund for you.
Please can you email feedback@consolsoils.co.uk with details of your account number and/or delivery address? This will allow me to investigate.
Thank you.
Kind regards,
Andy
Paid extra for earlier delivery
Paid extra for earlier delivery, turned up 3 days late paid extra for nothing !!
Not happy @ all will not use again!
9. Februar 2024
Antwort von Consols Oils
Good morning Paula,
I'm sorry to hear your delivery did not arrive on the expected date, particularly having paid extra.
We will investigate why the delay occurred and check that the delay was communicated effectively. One of the team will be in touch and we'll aim to work on a resolution that you're happy with.
If you have any further comments or requests please email me at feedback@consolsoils.co.uk and I'll look into it personally.
Kind regards,
Andy
Great company all staff pleasant to…
Great company all staff pleasant to deal with all very helpful.
15. Jänner 2024
The oil was ordered three weeks in…
The oil was ordered three weeks in advance with a specific day given for delivery to be made by. Unfortunately despite the long notice period, I had to contact Consols to establish why the oil was not delivered as indicated, I was told that the oil would be delivered the day following the date originally promised, it just seems difficult to understand that with such a long period in which to deliver why they missed the indicated date
15. Jänner 2024
Antwort von Consols Oils
Hi Roger,
I'm sorry to hear your oil wasn't delivered on the expected date.
Usually this is caused by events out of our control such as a tanker breakdown, however, if that was the case it should have been communicated to you.
If you can reply back to feedback@consolsoils.co.uk and leave me your account number and/or email address then I'll ask the team to investigate and see what we can do to make it right.
Kind regards,
Andy
Brilliant service and the delivery guy…
Brilliant service and the delivery guy was fantastic
13. Jänner 2024
Phone answered quickly and greeted with…
Phone answered quickly and greeted with a cheerful voice and happy to take my order immediately.
Delivery arranged for the following week at a competitive price.
What more could you want?
1. Jänner 2024
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