I bought a digital water dispenser in July. It worked for 3 weeks then wanted descaling . Hell of a palaver but in my weak state I persisted to the letter then it refused to work I sent it back via th... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We got salt and pepper grinders, one was great quality and the other was damaged. No hassle in reporting the problem, just a quick email with a photo and we got a refund the next day. Came with a f... Mehr ansehen
The product was really nice but 1 of cannisters was labelled incorrectly I emailed them and asked for a replacement. They apologised an Sent me a whole new set which arrived the next day and didn't wa... Mehr ansehen
I bought the professional bread maker, which makes excellent larger, normally shaped loaves. However I mislaid one of the two instruction booklets that come with it. This contains recipe amount detail... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Cooks Professional, our aim is to present the latest kitchen must-haves, making the time spent in your kitchen more enjoyable. Free UK Delivery. 2 Year Warranty. same Day Dispatch.
Kontaktinformationen
Vereinigtes Königreich
- www.cooksprofessional.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 89 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had problem with electric can opener…
Had problem with electric can opener contacted customer service department a replacement was sent out straight away. Excellent service and could not fault the staff and company. 5 stars, to Raveena.
Super efficient
Had an unexpected problem with our breadmaker. Can’t praise Cooksprofessional enough for the speed and efficiency with which this was sorted out.
As a side issue they are now using paper packaging instead of plastic where possible. Full marks for that!
Excellent products and Customer Service
I had purchased the salt and pepper mill in Copper I had a small issue 8 months down the line and the customer service I have received is superior. No if's or but's all sorted within a couple of days. Thank you Sam
Excellent coffee machine and good customer care
This is an excellent espresso machine, good coffee, easy to use and very quiet.
Customer service is great too. I had a minor issue which was quickly sorted out.
My experience with cooks professional
My experience was ok I was missing a few parts but with the amazing help of the employees of this company today they have sent out the new ones.
Great customer service
Hi
I just wanted to say great customer service. I'm looking at a dual air fryer for my Mum. I had some questions so called and spoke to a very nice lady called Sam. She was friendly, knowledgeable and professional.
Very prompt response to my enquiry and…
Very prompt response to my enquiry and new product delivered in just two days. Couldn’t ask for more helpful staff.
It was great experience to bought a…
It was great experience to bought a mixer, I would recommend it and nice to speak with Emily.
Very pleased with customer service
Very pleased with customer service, I emailed with photos of the damaged salt and pepper grinders and I was sent a replacement straight away by Emily. Very happy 😃
Great Team!
I like that my queries were answered promptly and my replacement came. Thanks to Ravenna for picking up my complaint and Emily for timely update.
Looking forward to continue enjoying my juicer, I will continue to recommend your products 👍
Excellent experience
Excellent experience! Replacement item actually arrived even before the faulty item was returned!! Would not hesitate to use this company again. Thank you Ravenna for prompt responses.
Superb customer service
Superb customer service. Prompt response to emails. Raveena arranged for a replacement hot water dispenser all within 24 hours of my first report.
Incredible product and incredible…
Incredible product and incredible customer service. My stone cracked and they quickly responded by sending me a new one at no charge. It's so wonderful- and refreshing- when a great product is supported by great service. Thank you!
Purchased a cracking new airfryer
Purchased a cracking new airfryer. Haven’t used the oven since. Great bit of kit.
brilliant cook wear products
brilliant cook wear products, extremely reliable and friendly customer service.
The service from Cooks Professional was…
The service from Cooks Professional was excellent. My air fryer arrived very quickly and I am really happy with its performance. Its great having the two drawers to cook different items.
speedy responses
just amazing customer service that I was not expecting. I would always buy their products again
Very positive customer service experience
Notified customer service about airfryer no longer working on Friday 19 April. New replacement received Monday 22nd! Very good communication from Raveena and Emily. Would also recommend this brand missed it that weekend as loved using it and had used it very successfully until failure (was just my luck to have this happen) friends recommended it and no problem with any of theirs.
Very prompt and informative emails…
Very prompt and informative emails ,kept me informed about my repair at all times , and sent me a replacement out on next day delivery when they were unable to repair my coffee machine. I would recommend them and whoever trained their customer service staff well done
Exceptional customer service
I bought a food processor which needed a replacement lid, pusher and bowl. I contacted Cooks Professional directly even though I had bought it from Amazon as I didn't want to have to send the whole thing back. The replacement items were shipped to me quickly with one arriving the day after I contacted them. I'm very pleased with my food processor and the customer service from Cooks Professional has been exceptional. I definitely recommend them.
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