Creative Fabrica Bewertungen 

Antwort von Creative Fabrica

26. März 2026

Hi Luca,

Thank you so much! It is great to hear that our team was able to get things sorted exactly the way you wanted without any hassle.

We know how important it is to get back to your creative work quickly, so providing speedy and effective service is always our top goal. We really appreciate you taking a moment to share your experience!

If there is ever anything else we can do for you, please don't hesitate to reach out at hi@creativefabrica.com.

Best regards,

Anna

Antwort von Creative Fabrica

26. März 2026

Hi Björn,

Thank you for taking the time to share your thoughts. It's wonderful to hear that you found our customer support friendly and fast! We always aim to get back to our wonderful community as soon as possible.

Please know you can reach us anytime at hi@creativefabrica.com
if you ever need our support.

Kind regards,
Anna.

Antwort von Creative Fabrica

24. März 2026

Hi Caroline,

Thank you very much for your lovely feedback! I'm happy to hear that you’re enjoying the designs on the platform. It’s also wonderful to know that our support team made such a great impression on you.

Your kind words mean a lot to us, and we’re always here to assist whenever you need.

Kind regards,
Anna

Antwort von Creative Fabrica

24. März 2026

Hi Hannes,

Thank you for taking the time to share your experience.

We’d really like to look into this and help resolve it for you. At the moment, we’re unable to locate your email or Creative Fabrica account based on the information available, so we’ve requested some additional details from you via Trustpilot. Once we have that information, our support team will be able to investigate further and assist you.

Kind regards,
Anna

Antwort von Creative Fabrica

23. März 2026

Hi Gina,

Thank you for taking the time to share your experience.

Our free trial offers the first 30 days at no cost, and it can also be manually upgraded to the paid plan at any time by selecting the relevant upgrade option while logged in.

I’m happy to confirm that our support team has reached out to you via email to help resolve your inquiry. Please check your inbox when you have a moment.

If there’s anything else we can assist you with, just reply to our email, and we’ll be happy to help further!

Kind regards,
Anna

Antwort von Creative Fabrica

23. März 2026

Hi Kunde,

Thank you for your kind words! I'm thrilled to hear that you had a smooth and positive experience reaching out to us. It means a lot to know our service left a good impression.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’re always happy to help!

Kind regards,
Anna

Antwort von Creative Fabrica

23. März 2026

Hi Joerg,

Thank you for your feedback! I'm delighted to hear that you find our site the perfect place to get creative. Inspiring creativity is always at the heart of what we do.

If there’s ever anything we can assist you with, please don’t hesitate to reach out. We’re always happy to help!

Kind regards,
Anna

Antwort von Creative Fabrica

21. März 2026

Hello M V,

Thank you for sharing your review. I understand that you've been frustrated with your experience with us. I've looked into this and tried to locate your account, but have not yet been able to do so with the information currently available to us.

I've requested some additional details via Trustpilot - please feel free to share more details, so that we can look into your request further.

It is possible to purchase an extension for your All Access subscription via the promotional banner or pop-up, and this adds another year to the subscription's prepaid period. Our team is always available in case of doubts or concerns. We are only an email away if you need assistance, and are happy to help where we are able.

Warm regards,

Anna

Antwort von Creative Fabrica

21. März 2026

Hello Ana-Marija,

Thank you for sharing your review. I have looked into this and see that our team has been in contact regarding your request. Please check our inbox for their update - if you have any questions, or would like further assistance, please feel free to respond directly to their email.

We offer the option to add extension years to the all access subscription, and this offer can be accessed either via the promotional banner or the promotional pop-up. We appreciate you sharing feedback about your experience with us!

Our team is always available and ready to help with any concerns. Please don't hesitate to reach out if there is anything we can assist you with.

Warm regards,

Anna

Antwort von Creative Fabrica

19. März 2026

Hi Michal Lewicki,

Thank you for sharing your feedback with us!

I am so glad to hear that you had a positive experience and that everything was handled without any issues. Ensuring you feel supported is a top priority, and your kind words mean a lot to us.

If you ever need a hand with anything else as you continue creating, we're just an email away!

Best wishes,
Anna

Antwort von Creative Fabrica

19. März 2026

Hi Christian,

Thank you for your review! I am happy that you’ve had such a positive experience with us. We're always striving for a great customer service experience for our creative community.

If there is ever anything else we can do for you, please don't hesitate to reach out at hi@creativefabrica.com.

Best regards,

Anna

Antwort von Creative Fabrica

19. März 2026

Hi Simon,

Thank you for sharing your feedback and for giving us the opportunity to ensure everything is solved for you.

To ensure we can look into this further, please provide the information we have requested via the Trustpilot platform. This will allow our team to investigate the situation and provide you with a resolution.

We appreciate your cooperation and look forward to hearing from you.

Best wishes,
Anna

Antwort von Creative Fabrica

18. März 2026

Hello Jessica,

Thank you for sharing your experience! I understand that this has been a mixed experience for you. We appreciate you sharing your feedback and frustrations, and I have passed this on further.

It is good to hear that when you reached out, our team was able to assist you quickly and promptly resolve your request. We always encourage our users to contact us in case of any doubts, so that we can assist.

Kindly be advised that the upgrade is purchased via the promotional banner on the site, and converts the trial to a paid subscription. This skips the remainder of the trial period, in favor of full access. Our team can always be reached in case of any questions or doubts!

Warm regards,

Anna

Antwort von Creative Fabrica

17. März 2026

Hi Dietmar,

Thank you for sharing your feedback with us.

Our support team has already reached out to your email with more specific information regarding your account details. You are more than welcome to reply to that message if you have any further questions for our team.

Just as a helpful note on how the Studio AI trial works: the subscription renews once the trial coins included have been fully used, or when 30 days have passed, whichever comes first. This allows for a seamless transition so you can keep creating without a pause.

Warmly,

Anna

Antwort von Creative Fabrica

17. März 2026

Hi Julian,

Thank you for sharing your feedback with us.

Our support team has already sent a response to your email to provide more detailed information regarding your account and the transaction you mentioned. I encourage you to reply directly to that email if you have any further questions or need additional clarification—our team is happy to help.

Best regards,

Anna

Antwort von Creative Fabrica

13. März 2026

Hi Neri,

Thank you for taking the time to share your feedback.

After the sign-up process, the free trial can be manually skipped and upgraded to a paid subscription if the coins offer is accepted, which activates the subscription immediately.

That said, I'm glad to hear that our support team was able to assist you. We're here to help whenever you need.

Kind regards,
Anna

Antwort von Creative Fabrica

13. März 2026

Hi Cosima,

Thank you for your feedback. I'm delighted to hear that you had such a positive experience.

Providing fast and reliable support is very important to us, so it’s wonderful to know our team could assist you so quickly. Thank you for your kind words.

Kind regards,
Anna

Antwort von Creative Fabrica

12. März 2026

Hi Susanne,

You are very welcome! We are glad we could provide the help and support you needed.

Thank you for taking the time to share your review. If you have any further questions or need assistance with anything else, please feel free to reach out to us at hi@creativefabrica.com.

Warm regards,

Anna

Antwort von Creative Fabrica

12. März 2026

Hi Reinhard Stöck,

Thank you for taking the time to share this feedback!

I am really glad to hear that our team was able to get everything back on track for you so quickly and that their friendly support made the resolution process easy and efficient.

We truly appreciate the kind words for our team. If there’s ever anything we can help with, don’t hesitate to email us at hi@creativefabrica.com - our team is here for you.

Best wishes,
Anna

Antwort von Creative Fabrica

11. März 2026

Hi Anne,

Thank you for connecting with us.

I can see that your request was updated recently, and I sincerely appreciate your patience while we were waiting on a resolution. I hope that everything has now been resolved to your satisfaction.

In this case, the charge happened because an optional promotional offer was accepted, which essentially bypasses the free trial period. Your feedback is greatly appreciated, and I want to reassure you that our team is always available to handle any inquiries directly.

Should you need any further assistance, please don’t hesitate to get back in touch with us.

Kind regards,
Anna