Jemma in the customer service team was very helpful in sorting out my unusual request. She understood the issue and followed up until it was resolved correctly. Can't reccomend highly enough,Jemma... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Janine (Customer Service) responded to my email question on the same day, and did everything possible to satisfy my requests. First holiday booked with Cruise Nation and I can say the booking ex... Mehr ansehen
Extremely competent and friendly customer services agent called Janine. She understood my query, resolved the question and provided the answer,as promised, in an email. Janine was as helpful as she wa... Mehr ansehen
Janine couldn’t have been helpful to give advice on getting best transfers from cruise terminal to airport for my return journey. Other staff have also helped with ease of checking in online.
Unternehmensdetails
Vom Unternehmen geschrieben
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Kontaktinformationen
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Vereinigtes Königreich
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Hervorragend
1801 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Laura was very helpful as I had no…
Laura was very helpful as I had no email confirming my cruise was booked and she discovered the booking had failed although the payment came off my credit card. She got my booking sorted and also helped get us a suitable cabin.
She was very helpful, caring and efficient.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your feedback. We’re very sorry to hear about the initial issue with your booking and the confusion caused when the payment went through without confirmation.
We’re delighted that Laura was able to investigate the issue, get your booking sorted, and help secure a suitable cabin for you. It’s great to hear she provided helpful, caring, and efficient support throughout.
We’ll be sure to share your kind comments with Laura and the wider team, who work hard every day to deliver great service.
Thank you Janine
Grateful for Janine's assistance in rectifying a problem with the amenities booked for our Oceania cruise.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for the wonderful review !
Janine
Janine - she is an absolute superstar, she's helped us get a compassionate transfer to another cruise after I sadly fractured my knee cap.
She has sorted everything out for us and we are so grateful for all her help and support
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your wonderful feedback. We’re truly sorry to hear about your injury, but we’re delighted that Janine was able to support you and arrange a compassionate transfer to another cruise during such a difficult time.
It’s great to know she was able to take care of everything for you and provide the help and reassurance you needed. We’ll be sure to share your kind words with Janine and the wider team, who work hard every day to deliver great service.
Excellent customer service
Excellent! I raised a query less than an hour ago, response sent already. Wonderful speedy response.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for the wonderful review !
Kimberley has been very helpful with flight changes from BA
Kimberley has been very helpful in reorganising the flights for our holiday that were changed by BA. It has taken a lot of thinking on our part because of the changes but Kimberley has been very patient and helpful and come back to us a number of times with different suggestions until the final one suited us. This involved phone calls and emails from Kimberley from customer services at Cruise Nation.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Kimberley was able to support you with the flight changes and patiently work through several options until you found one that suited you.
It’s great to know she kept in regular contact and provided support via both phone and email throughout the process. We’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard every day to deliver great service.
I wanted to find out about transfers…
I wanted to find out about transfers from our cruise port to a airport in Italy and a wonderful Cruise Nation agent Janine Froud went the extra mile to not only find the information we required but contacted several taxi company’s to get a transfer price , plus also speak too the cruise ship company to find out if they organise the required transfer . She succeeded in booking a transfer for our return journey from the cruise terminal to the airport , great customer service , thank you Janine
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine went the extra mile to assist you with arranging your transfers and was able to secure a suitable option for your return journey from the cruise terminal to the airport.
It’s great to know she took the time to contact providers and the cruise line on your behalf to ensure you had all the information you needed. We’ll be sure to share your kind words with Janine and the wider team, who work hard every day to deliver great service.
Reason you got a 1* is your contact
Reason you got a 1* is your contact. E mailed a few weeks ago then 3 days ago. No reply so I just rang you. Press 2 recorded message then at the end it tells you to press 2 yes you got it. You don’t get to speak to anybody. Well we just booked a cruise with Simplycruises so loss of sale there. We are booked and want information booking HTR-**5690
Based on the time it gets you to reply is based on future bookings.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and understand your frustration, particularly after attempting to contact us multiple times by both email and phone without receiving the response you expected.
We’re sorry you’ve experienced technical issues, and we have fed this back to our tech department. While we always aim to respond as quickly as possible, there can occasionally be periods of exceptionally high contact volumes which may impact response times and call wait times more than we would like. That said, we appreciate that this does not reflect the level of service you expected or that we aim to provide.
We’re sorry to hear that this experience led you to make your new booking elsewhere, however we can see that you remain booked with us and we would still very much like the opportunity to assist with your existing booking and answer any outstanding questions you may have.
Please contact our customer services team quoting your booking reference and we will ensure your enquiry is reviewed and responded to as soon as possible.
Thank you again for your feedback — comments like yours help us improve our service and communication.
Ive booked a few times with cruisenation…
Ive booked a few times with cruise nation now. I had some difficulty this time via telephone- you can be on hold for a long time . When I eventually got through i wasnt entirely satisfied with an answer to my query as I didnt think I explained properly so, I wrote an email and I had a lovely prompt reply from a lady called Jemma who sorted out my query no problem. Very polite reply .
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your continued support and for taking the time to share your feedback. We’re sorry to hear that you experienced longer wait times on the phone and that your initial query wasn’t fully resolved at first.
However, we’re delighted to hear that Jemma was able to assist you promptly by email and resolve your query with a polite and helpful response. We really appreciate your comments, as they help us improve where needed as well as recognise great service.
We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Janine at cruise nation was clear with…
Janine at cruise nation was clear with the information given to me and very polite which allowed myself and my partner to make informed decision,
Thank you Janine.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine provided clear information and such polite service, helping you and your partner make an informed decision with confidence.
We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Fast replies
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for the wonderful review !
Responsive and hassle free service
I’ve only just booked and I’m already getting quick and reliable service back from Jemma. It’s nice to deal with a reliable person who’s answering my questions and not an AI bot that doesn’t actually help. Certainly gives me confidence in them.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that you’ve received quick, reliable, and hassle-free support from Jemma so early in your booking journey.
It’s especially great to know that having responsive and helpful communication has given you confidence in booking with us. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Thank you again for choosing Cruise Nation and we hope you have an amazing holiday.
Amending booking …
Jemma was very helpful and responsive with my amendment request and for-filled the amendment with no issues.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your feedback. We’re delighted to hear that Jemma was helpful and responsive in assisting with your amendment request and that everything was completed smoothly. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver great service.
Excellent service from the Cruise…
Excellent service from the Cruise Nation team. Providing quick and informative replies to questions when on holiday.
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for the wonderful review !
Fabulous service
Jemma has been wonderful in getting my cruise amended. She is prompt to respond to any queries.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for the wonderful review !
Missed our flight
We had a nightmare of a day missing our flights due to no fault of our own. We phoned the assistance number and spoke to Kimberley who was absolutely amazing. She sorted out new flights for us helped with hotel bookings and completely took the worry out of our hands. Well done cruise nation for absolutely perfect customer service. This is the third time we hv used you for booking our cruises and will definitely be and using you again in future. A massive thankyou to Kimberley who telephoned us about 8 times trying to sort things for us and helping to calm me down. First class
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty to Cruise Nation. We’re sorry to hear your trip started with such a stressful experience, but we’re delighted that Kimberley was able to support you and help get everything back on track.
It’s fantastic to hear that she was able to arrange new flights, assist with hotel bookings, and provide reassurance throughout the process. We know situations like this can be overwhelming, so we’re really pleased she was able to take some of that pressure away.
We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver first-class service. Thank you again for choosing Cruise Nation — we look forward to helping you with many more holidays in the future.
Janine was really polite
Janine was really polite, helpful and got back to me via email with a response quickly.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was polite, helpful, and responded to your enquiry so quickly. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Kimberley has been great
Kimberley has been great. So helpful in making our family (15 of us) cruise something we will remember.
We are all looking forward to the cruise immensely.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley has been so helpful in making arrangements for your family cruise and helping create something truly memorable for all 15 of you.
We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope you all have an amazing holiday and make some fantastic memories together.
Jemma was super helpful my question was…
Jemma was super helpful my question was answered and shorted straight away
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for the wonderful review ! We will certainly share your kind words with Jemma
Helpful advice and quick to respond
Helpful advice and quick to respond
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for the wonderful review
First time cruiser
Just booked our very first cruise and have had great service from Scott. He fulfilled our request to add more days on to a cruise & stay, change of hotel, quotes on different cabins available. Once booked I discovered I could’ve applied for a discount. Scott approached MSC who originally declined the request so he tried several other options and his persistence paid off 😊 discount applied retrospectively. Excellent service 5⭐️
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Scott helped make booking your very first cruise such a positive experience and was able to tailor your cruise and stay holiday to exactly what you wanted.
It’s especially great to hear that his persistence paid off in securing the retrospective discount for you — we know those extra touches can make all the difference.
We’ll be sure to share your kind words with Scott and the wider team, who work hard every day to deliver great service. We hope you have an amazing first cruise!
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