Cuddleberry Bewertungen 38

Awful company! Cheap below standard products and very poor customer service. Avoid like the plague.

Bath toys arrived with rusted elements. Offered 30% off. I asked them to review this and confirm if they were happy for a child to play with rusted toys, they reviewed and decided 30% was their final offer and so I can only assume they are happy to sell rusted toys to children! Disgraceful. A full refund to acknowledge the product was not appropriate for children would have been acceptable.

I placed an order 4 weeks ago to be told today that’s it’s not available in colour ordered . I have requested a refund so we’ll see how long that now takes

I wish I read these reviews before I placed the order I am
Still waiting for my order and don’t know when it’s arriving I m very disappointed coz I want it on my baby’s first birthday 😒

Took 4 weeks to come, once arrived, tap broke after the 2nd go, wouldn’t refund even though you’re entitled to one by law within 30days. A case has been against them from my bank. Please do yourself a favour and buy from elsewhere.

Item was much smaller that website images and poor quality
Made in china and not suitable for under 3years ( not stated in description)
Long delivery time
Would never order again
Did complain was was offered 20% refund to keep item as customer pays return postage and they say the return process is slow and not eco friendly

Scammers you don’t get goods I’m filing a chargeback either my bank

Ordered two baby back packs all in one crib utter rubbish says it folds into the back pack with easy assemble and folds into the back pack. It is a joke Will certainly not be handing them to expecting mums Don’t purchase one of these items

I ordered a mother duck and babies that woddled along. Took ages to arrive and I received one duck in a box covered in Chinese writing! I sadly thought this was a decent company, more fool me!! DON'T USE THIS COMPANY ❌

How I wish I had read the reviews of this SHAM company before I ordered. No goods arrived. Tracking system firstly took me to a delivery from China. By email they said I had got the wrong tracking number (Perhaps their own one giving the game away that it was not the little private company their website lies about) I instructed the bank to withdraw payment as none of their obligations met. AVOID LIKE THE PLAGUE!!

Stop do not order eneything from this company my order came and half off the order was missing parts. They offered me part refund which never came. They are sending me the same email saying you will get a refund in 2 days wot a joke.

Ordered a baby hip seat carrier 9th March, received on the 24th March had plenty of updates on delivery. Was pleased with what was delivered never had any problems

Absolutely rubbish. Took forever to arrive. Wrong package. Sent a replacement not working. Now suggesting I accept 20 percent back and gift the package to someone else!

DO NOT SHOP HERE!!

Although I received my order eventually after not receiving any confirmation email so they breached their own policies and I also had no tracking details (another breach); trying to communicate with the company is beyond awful.
The number provided is in Germany so unless you’re willing to pay the charges from England to Germany, you have to email.

I asked for instructions on how to fold the tent back into its original bag as no YouTube video seems to work with the design of this tent (one small ring at the top and one big ring at the bottom) and I keep getting emails explaining how to return the item and that they don’t usually accept returns because it’s costly (it’s come from China). I don’t think they speak English so are translating but it clearly is not translating!

Save yourself the headache and avoid.

I placed an order for a kids bed light, took 30 days to be delivered from China and when it arrived and was unboxed the front of the light keeps falling of making it unsafe.

Don’t waste your time buying anything from this company.

Probably one of the worst companies I’ve had to deal with!
My Grandson had been very poorly over a 3 week period and it was over this time my daughter asked me to order a baby soother.
Generic email after generic email sent back to me when I began to ask where the product was. Each reply was 3-5 working days. It didn’t arrive for weeks by which time my Grandson had recovered.
I asked for a goodwill refund as it still hadn’t arrived and this was now weeks later. Generic email reply!
Shoddy goods when it did arrive. Cheap and certainly not worth the £20 which apparently was reduced from just under £50!!!!
I would highly recommend people do not use this company!

As with the other reviews, I realised too late the order was coming from China. Very slow delivery (too late for my son’s birthday), denial that they are based in China, despite the tracking coming from there, and a very polite but almost certainly AI customer service who constantly placate without answering questions. I’m waiting to see if the order eventually arrives, at which point I will attempt to return it as I had to buy gifts elsewhere because this took so long. But I’m not holding my breath..,

Should have read the reviews here first. Still waiting for my order, some 3 weeks later. Website falsely designed as this high quality small business operating from Germany. That it is NOT! Shipping from China, I expect the quality will be poor, bot written response to my complaint email. Avoid.

Awful experience - do NOT buy anything from their website. They’ve sent me Temu or SHEIN product, overpriced and poor quality. Refund impossible and communication really bad too. Never again

Very similar to others’ experience. Wish I had read these reviews before I ordered. They claimed the colour I ordered wasn’t in stock so sent me an alternative. Over a month later it still hasn’t arrived. I asked for a refund and their email responses are almost definitely a bot.