I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... Mehr ansehen
I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby prompt... Mehr ansehen
Unternehmen hat geantwortet
Saying Drisana’s customer service was amazing is an understatement! She did everything possible to ensure i am able to receive my package within a timeframe that was promised & even with unforeseen ci... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
Kontaktinformationen
PO BOX 260, 4108, Archerfield BC, Australien
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 16 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Donna was very helpful and responsive
Donna was very helpful and responsive
Order change, thank you Donna...
I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an email this morning from Donna. Donna thankfully managed to pick up on my request before order was processed & changed it for me. Thank you Donna & team, you have made my morning & hopefully we all make my partners Fathers day next weekend with these gifts I have purchased for him 😁
GABBY GABBY GABBY….
GABBY GABBY GABBY….. on point, fast responses and made sure I was completely taken care of
Gabby was fantastic!
Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent out right away. I've been meaning to order a few things from Culture Kings in the past but haven't fully committed. After the excellent customer service, I will have no problems ordering anything in the future. It's reassuring to know that there are people who will take care of you have an issues comes about.
Gabby was a wonderful help!!
Gabby was a wonderful help!!! Great customer service when I had questions. So Helpful!
Donna is actually straight up the goat
Donna is actually straight up the goat. I was having some shipping issues and she made sure my order went to the correct address. Queenslanda!!!

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Gabby was excellent!
Gabby was excellent!
Great communication, great character, great service, efficient in fixing the issue at hand.

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5/5 stars
5/5 stars. very great customer service. and very quick with responding back to customers!! Thank you Donna for the service.

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I had an issue with my order that came
I had an issue with my order that came due to receiving the wrong shirt, I had Donna contact me regarding the mix up and she was efficient, helpful and kind. She acknowledged that it wasn’t up to company standards and she promptly responded and replied with a fix, getting the correct shirt sent out with express shipping. Thank you to Donna for the amazing service and support!!

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Awesome job Gabby
Awesome job Gabby, I had questions about my delivery and helped out and replied back to me very fast. Gave me free delivery on my order, I will continue getting my hats and gear from Culture kings

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#grateful
i was having a breakdown because i had put down the wrong address, so i was frantically trying to undo my error on the site which was unsuccessful until i rang the number provided and was greeted by a lovely lady named Alphonsine, she was able to fix my error in a few seconds while still being very polite. i think she deserves a raise, thank you all

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Fast Refunds
Helped me refund at purchase almost instantly and Donna my assistant was very helpful.

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Drisana deserves a raise!!
Saying Drisana’s customer service was amazing is an understatement! She did everything possible to ensure i am able to receive my package within a timeframe that was promised & even with unforeseen circumstances time after time, she still followed up & never left me in the dark! Thank you so much & because of all your help i will be shopping again with culture kings. Had it not been for you, i would’ve cancelled my order and moved on. Thank you so much! Here’s hoping my tracking is sent to me soon!!!

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Exceptional Customer Service
A HUGE thank you to Donna for being absolutely amazing! I had accidentally ordered two medium hoodies when I actually needed one medium and one large, and although she explained that requests like this don’t always go through, she went above and beyond to help me and had everything sorted in less than 24 hours!
Donna was incredibly quick and helpful and made the entire experience completely stress-free. I’m genuinely so grateful for the effort she put into helping me, especially considering this type of request isn’t always possible.
Thank you so much, Donna! Your customer service was honestly amazing, and I really appreciate you going above and beyond to help me! 😊

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I had a few issues with the order
I had a few issues with the order, Donna from
Customer service was amazing, she was able to help me with change the size, next time I will need to check the size before ordering. Donna was able to solve the issues within 24 hours.

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Great customer service
Great customer service, fast and very helpful. Thank you especially to Gabby :D

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I had made an error with the shipping…
I had made an error with the shipping address, and I was blessed to have Gabby receive my request to update the address before my order was shipped. She responded to me in a timely manner and was super helpful and nice through the whole process.

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Donna was very quick and efficient in…
Donna was very quick and efficient in assisting me with updating my order information. Thank you again!

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Address Change w/ Gabby
Gabby was super helpful! My device auto input the wrong address and Gabby’s was able to solve the problem and change my address for me! I really appreciate it :)

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I had accidentally ordered the wrong team.
I had accidentally ordered the wrong team and thankfully Donna came to my rescue! I have never seen a customer support representative respond so promptly and handle my situation swiftly. I will for sure be ordering more hats from Culture Kings with this in mind and recommend to anyone looking for a slick cap.

Antwort von Culture Kings
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







