My experience with Dealer Loyalty Protection started off rocky until I met Mr. Justin. Justin was such a breath of fresh air. He paid close attention to my case, and he worked diligently to solve my c... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
My experience with Dealer Loyalty Protection started off rocky until I met Mr. Justin. Justin was such a breath of fresh air. He paid close attention to my case, and he worked diligently to solve my c... Mehr ansehen
Unternehmen hat geantwortet
Made a claim on Monday of last week and got nothing back, my service advisor called 2 weeks ago and he got nothing back. Called 4 times this current week, not including how many times my service adv... Mehr ansehen
Unternehmen hat geantwortet
I initially filed for a claim due to my Tesla having charging issues. I was initially denied for my claim but with some research and persistence that this repair should’ve been covered I was able to... Mehr ansehen
Unternehmen hat geantwortet
Would give negative stars. They open every morning determined NOT to pay on their trash warranty plans. How much proof and expertise do they need over and above a dealer-specific failure video. How i... Mehr ansehen
Dealer Loyalty Protection (DLP) is a trusted provider of vehicle service contracts, total loss protection programs, and third-party claims administration services. We partner with dealerships and customers nationwide to deliver dependable protection products, professional claims handling, and responsive customer support. At Dealer Loyalty Protection, we understand that unexpected vehicle repairs and total loss events can create significant financial challenges. Our experienced team is committed to administering claims fairly, accurately, and efficiently while maintaining clear communication throughout the process. Every claim is reviewed according to the terms of the contract and handled with professionalism, consistency, and integrity. As both a claims administrator and total loss administrator, we work closely with customers, dealerships, repair facilities, and lenders to help facilitate a smooth and efficient claims experience. Whether assisting with a covered repair, processing a total loss benefit, or answering questions about coverage, our goal is to provide prompt service and practical solutions that help customers navigate difficult situations. Built on a foundation of integrity, accountability, and reliability, Dealer Loyalty Protection is dedicated to delivering quality protection products and exceptional service to every customer and dealer partner we serve. Dealer Loyalty Protection, Covering You to the Next Level.
Vereinigte Staaten
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 44 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I called and got sent to talia, who was extremely helpful and friendly. she helped with my cancellation and even offered to reach out to the dealer to ensure i got my refund!
Talked to talia today she went above and beyond to help me! Everything went so smoothly thank you talia !!!
I was helped by Talia who was extremely attentive, kind and caring and supported me throughout the process.
This company helped me by solving the total loss of my car, they payed off my debt with the bank, Im so happy with the results. Thank you guys!!!
I had the pleasure of talking with Talia through this process and she was super helpful and made my gap claim go through seamlessly! She is very kind and educated !
I had some inquiries about my warranty coverage, and upon calling in Agustin was extremely helpful and polite through guiding me in understanding the proper procedures of the claims process. He was great! Love him!
Working with Talia made the experience so smooth. She was so friendly and willing to help me.
Wonderful experience! Staff is great but Talía especially went out of her way to help me in every way she possibly could!
Talia was great!! She made the process off assisting me with my gap claim so easy and stress free.
I had a great experience with Katia helping me out in every step of the process. She knows how to communicate and knowledgeable. I would definitely recommend her to solve an issue. Thanks again!!
Good experience, and amazing customer service.
Talia was amazing with her customer service and support. She was so helpful in answering all of my questions and making me feel more at ease.
Talia from the accounting department was extremely thorough, helpful and kind.
Great customer service! Talia answered all my questions and was very helpful! Her knowledge and helpful personality made the experience a breeze.
Staff is great they are very helpful they helped me with all my issues and got everything resolved with no issues
I had this protection when I refinanced my vehicle with Regional Acceptance. After my total loss, I had an unimaginable experience trying to get anyone to help me. They refused to open the gap claim until my insurance released the check to pay their portion of the claim. Upon sending all the documents requested, they requested several more. Then, dealer Loyalty took almost the entire alotted time reviewing my claim. They ended up only paying 1600$ out of 10k. They did not give me credit for the 3 months I'd been paying on my vehicle since the accident. They had said my insurance undervalued my car by about 5k, and would not pay for that amount, which is a huge part of why people buy gap insurance to begin with, and other deductions.. until they only paid 1600$. This was a complete rip off. I'm still paying on my totaled vehicle, so I can't
buy another car.. please, do your research and don't waste your money!
Total scam. The company will make it almost impossible to cover a claim and will make the process incredibly painful along the way. I even spoke to the CEO, who was incredibly rude and unhelpful. He even threatened legal action if I was to write a bad review online. Avoid this company at all costs. I just spoke to the owner of the dealership that I purchased my warranty from and he was furious. Hopefully more dealerships will catch on and no longer work with this company.
If you want the best customer service Clarrissa is the one! Very helpful and understanding also empathetic. She turned my frown upside down!
Thank you to clarrissa for all your help I appreciate the detailed helpful guidance you have provided!
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