Debt Recovery Plus Bewertungen 2 010

I was fortunate to have AJ as the person helping me on the other end of the phone.
Whilst he works for a debt recovery company, he was the most humble, empathetic and helpful person.
He helped to re- appeal the penalty based on my health circumstances, taking on board the whole process, so I didn't have to do anything, except send in the proof.
By the end of the day, he had emailed back with the outcome.
He literally made my experience stress free.

Nicola Currie from Debt recovery plus was absolutely amazing and so helpful! Thank you so much Nicola I really appreciate everything you did to help :)

Matt was extremely personable and clear when talking to me about my problem.
He clearly had very good knowledge of the subject matter going over and above to explain in a way which ensured I understood the issue.
Once my problem was resolved he explained clearly what he had done what the next steps would.
Thanks Matt top job and thank you for giving such a good customer experience.

I spoke to Mike about a parking debt, he helped me sort it out step by step, I sent over proof of payment and all was sorted.

Mike Gibson was incredible and sorted immediately. Excellent service and the call went completely differently to how I thought it would.

Not sure why you are threatening me with legal. I don't owe your or client UK CPM any money. Please stop sending me illegal demands for payments. I am going to report you and your client to the police for harassment.

I received a number of fines for a car I no longer owned and it took some time for DVLA to send me proof that I was not the register owner, I called DCBL after receiving a notice of debt recovery, they were so rude and threatening, telling me to pay the fine and track down and get the money from the new owner despite having the proof the car was not mine at the time of the offence, I called Debt recovery plus as the original letter came from them, my experience was so different, they were kind and respectful and dealt with this immediately what a difference big shout out to Patrick and Graeme

Very understanding , very polite

Really helpful, explained everything well.

Brilliant help Kieran was great with advice

Carlos was so helpful. I knew I had paid the fine when it was at £60 but I really didn’t have any proof. Carlos stuck with me and got it sorted. All good. I can’t praise him enough.

I am disputing the charge as we paid on Ringo app but this didn’t mean that the call was fractious and Mohammed was kind in his tone and polite. Well done to him.

These boys are good. They answer the phone (4 stars already) and Nicola was just perfect. Communication wonderful. She could only help to a level but at least she said so. Hope i dont need to talk to them again but excellent anyway. Thanks

Spoke with Mike Gibson, who resolved the matter immediately. Far quicker than the agency that referred the debt whilst still under going dispute.

Should’ve don’t that sooner.

My experience became positive once I was finally able to speak with Ajay, who listened carefully and took the time to understand my situation. The representative was patient, professional, and supportive throughout the conversation, which helped to reduce the stress I had been experiencing regarding the parking charge issue.
What the company did well was providing a staff member like Ajay who showed empathy, communicated clearly and genuinely worked towards resolving the matter rather than dismissing my concern. I especially appreciated the willingness, which made a significant difference to my overall experience.

Rachael was amazing and very easy to work with. She was fast, efficient, and always kept things moving, unlike others in the firm where you often have to keep chasing for updates.

If they could employ more people like Rachael, I would definitely recommend it, as her professionalism and responsiveness made the whole process much smoother.

I was expecting a cold unfeeling person to take my call but instead I found myself talking to an amazingly kind, caring and, most importantly, a compassionate lady who listened, took what I was saying on board and treated me with dignity, never once talked down to me. The lady’s name was KirenKaur

Moohamedis the best huy i spoke is very helpful thank you for your time

I had a phone call with the debt recovery to cancel a charge, and I was very impressed. They were polite, listened carefully, and handled everything quickly and professionally. The process was smooth, and I felt respected throughout the call. I’m grateful for their understanding and clear communication.

Very kind and understanding man who helped me sort out this issue .