Delugs Bewertungen 78

I had a very positive experience shopping with Delugs.
Their customer service was truly excellent. They kindly helped me with a size change and guided me through the whole process very clearly through the chat. Every response was polite, prompt, and helpful, which made the experience smooth and stress-free.
Since I was ordering from overseas, I was initially a little worried that the process might be complicated. However, thanks to their professional and thoughtful support, I was able to shop with complete confidence and without any inconvenience.
I really appreciated how attentive and accommodating they were throughout the entire process. It is not easy to find such kind and reliable customer service these days.
I highly recommend Delugs to anyone looking for high-quality products and outstanding customer support.

GREAT RESPONSE TIME . VERY HELPFUL AND KNOWLEDGABLE SALES ASSOCIATE CARL! Cant wait to visit the flagship store in 2 weeks!

Shawn was very knowledgeable and had provide good service and advice

Great products and customer service.

I had a good experience with Jeff and the team on my first visit to Delugs. My questions were helpfully answered with suggestions and the product was adequately explained to me.

Excellent customer service. The team was very responsive and thoughtful in all of my emails and Instagram DMs. I feel confident about my purchase. Thank you!

Love the strap quality! Have several straps for various watches and always get compliments on them. The customer service is also top notch. I ordered the wrong strap and they were very quick to help me get it returned.

So far they have been great. My first order was very fast. I made a mistake in order the wrong size. I emailed them asked to send me a new one out which I paid for. They responded very quickly in an email and I am now waiting on my second strap. Thank you again.

Ordered two watch straps (sailcloth and Nubuck). The Nubuck strap is fantastic: buttery soft and looks great. The sailcloth strap didn't work out for the watch I intended it for but the customer service team was very responsive and made initiating a return easy.

I made a mistake on the delivery address and sent a request to change the address. Renz at Delugs responded within 30 minutes updating the delivery address and took care of my mistake.

Have had 2 issues where I needed to contact customer service and both were solved very quickly. The first time I needed to just cancel an order and the 2nd time I wanted to add on to my order thinking I would need to cancel. Both times I got quick responses and the second I didn’t have to cancel, the rep was able to add the item to the order and forward me the invoice for the difference, very prompt great service.

I bought the goods for the first time, but it was also because of a mistake in communication, which led to the wrong delivery of the goods. But after the response, the response was very fast and responsible to assist in solving the replacement. The goods are also quite high quality. I will introduce it to my friends and shop with peace of mind again.

Despite receiving a defective strap that was noticeably tearing at the seams, customer support repeatedly denied a return by misclassifying the functional damage as a "cosmetic imperfection". I was only offered a 10% discount and a scripted refusal until I explicitly threatened a CC dispute to get a prepaid return label and a full refund. This was an incredibly frustrating experience that required far too much effort to resolve a clear quality issue.

I have purchased stocked straps from Delugs before and have always been impressed by the material and quality craftsmanship. For my most recent strap, I had to source a made to order (MTO) strap to replace a unique dimension Patek Philippe Gemma Gondola watch. I took many custom measurements from taper, buckle and tongue width, and quick release end thickness. I reached out to customer service and they did a great job assisting me to ensure accuracy of my measurements. It took a little over a month since the alligator leather in my desired color was out of stock. I’m very happy with this purchase and service from the Delugs team. Thank you!

Top tier customer service! I ordered a 20mm strap by mistake and needed to order a 19mm strap. Customer service took care of the request within a few hours.

Nobody makes integrated rubber straps (for a PRX at least) like Delugs does. The rubber is just right, cut to size makes for a custom fit, butterfly buckle's machined not stamped.. but, if of the 3 I've purchased did start bending spring bars.

Customer service responded within 24 hours and sent replacement spring bars and strap no questions asked!

Bumped into the brand's product few years back and now I've become a frequent customer. With steady quality of the leather straps and constantly adding new products in the collection, including rubber, fabric and exotic leathers, it's just too easy to find a strap that can pair with any watches. The shipping is fast, usually sending the order next day after payment (except custom orders), and from where I am I usually receive the package next day (which means 2 days after payment).

Hands down my go-to brand for all my watch accessories. I get asked about my leather straps, rubber cut-to-size straps, and watch cases from Delugs daily — more often than I get asked about my watches. The Delugs team is made up of true watch enthusiasts and collectors and this really shines through their work. What’s more, they lead the charge for R&D when it comes to innovating on materials, craftsmanship, usability, and wearability. They’re also in tune with the industry, culture, style, and history of watches, which adds to the impact of wearing/using any of their products. I recommend them to everyone.

Been a long time supporter of delugs. Love the brand, and am happy with the new products that they have continually pushed out. Prices have certainly risen over the years and it may not be the value proposition that it once was, but it has made up for that with great service and a wider variety of products than you would not likely find elsewhere especially the quality that it offers

I have been a Delugs customer for years and have been consistently satisfied with the quality of their straps, especially their bespoke program. Amazing variety for stock straps and and endless amount of customization - haven’t been disappointed yet.