This is the second one of these panel heaters I've bought. The first one lasted a good while, but the heating element eventually gave up, which isn't unusual after a few years of constant use. This on... Mehr ansehen
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Das sagen Bewerter
I don't normally leave reviews but the Customer Care Team were so helpful (especially Elise) when I needed to re-order a part for my air con unit. They replied within minutes of my correspondence and... Mehr ansehen
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A great experience with this company. I ordered a fan in anticipation of the hot weather, it arrived the following day and what's more there was no delivery charge. The fan was easy to assemble, appea... Mehr ansehen
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Avoid them ! I bought one of them and within a day of fixing showed them the fault on the device - they were not interested to rectify !! Said it is right despite the video clearly showing it was... Mehr ansehen
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Unternehmensdetails
Über Devola
Vom Unternehmen geschrieben
Devola is your one-stop shop for all your home heating, cooling and ventilation needs.
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for a portable air conditioning unit or dehumidifier to keep you cool in the summer, or a heater for those cold winter nights, we have a great range of products for your home or business.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Kontaktinformationen
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Vereinigtes Königreich
- 0800 043 4243
- sales@devola.co.uk
- www.devola.co.uk
4,5
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Refusing to pay for reinstallation after fault developed
Current state of play
- bought three Devola panel heaters
- paid for installation
- one went faulty
- asked for refund and to cover costs of reinstallation
- Devola cites not 'integral' installation when I cite relevant section consumer rights act
Unsure whether company are in keeping with consumer rights act. Definate penny pinching and lack of will to make good with a customer.
So suggest you cross your fingers and hope no fault develops if you use electrician to install product
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Devola
Hi Ben,
Thank you for taking the time to share your feedback — I’m really sorry to hear you’ve had a frustrating experience with your heater.
Just to clarify our position, the installation you mentioned was carried out independently with your chosen Tradesman. The heaters are designed to be easily wall‑mounted without specialist work, so any external installation costs are optional and not something we recommend or require. For that reason, we’re not able to cover third‑party installation charges, which is also clearly stated on our website.
We haven’t received the heater back yet. As soon as it’s returned to us, we’ll issue the refund for the product in full. We’re not able to process a refund before the item is back with our team, as this is standard practice for any faulty‑goods return. Everything we’ve advised so far is completely in line with the Consumer Rights Act.
Best wishes,
Elise
Good customer help and guidance
Good customer help and guidance. Excellent order and delivery time with polite delivery person. Product as advertised and easy to install.
27. Jänner 2026
Antwort von Devola
Hi John,
Thanks so much for sharing this — I’m really glad you found the guidance helpful and that everything from ordering to delivery went smoothly 😊
It’s great to hear the product was exactly as advertised and easy to install. Really appreciate you taking the time to leave this feedback 🚚
Best wishes,
Elise
Quality radiator
Quality radiator, simple to install and easy to operate.
Delivery was delayed hence 4 stars.
27. Jänner 2026
Antwort von Devola
Hello,
Thanks for taking the time to share this — really glad to hear the radiator’s quality and that installation and operation were straightforward 😊
I'm sorry the delivery didn’t arrive as quickly as expected, but I appreciate you still leaving such a fair and thoughtful review 🚚⭐
Best wishes,
Elise
Good customer service
I phoned up about a product
Phone was answered quickly and everything easily explained.
Ordered and delivered next day
Very pleased with my product and a good price
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Devola
Hi Patricia,
Thank you for sharing this — I’m really glad your call was answered quickly and that everything was explained clearly 😊
It’s great to hear your order arrived the next day and that you’re pleased with both the product and the price. Really appreciate you taking a moment to leave this feedback 📞
Best wishes,
Elise
Excellent service from start to finish
Excellent service from start to finish. Very very quick delivery and the electric radiators we ordered are excellent as as it said on the website. Cannot fault and glad we found the supplier.
25. Jänner 2026
Antwort von Devola
Hi Nicola,
Thank you for such a thoughtful review — it’s great to hear everything went smoothly from start to finish and that the radiators matched exactly what you expected 😊
I’m really glad the delivery was so quick and that you’re happy you found us. It means a lot to hear you couldn’t fault the experience ⚡⭐
Best wishes,
Elise
does the job i wanted it for my caravan
easy to use good size could not be better thanks to all.
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Devola
Hi Brian,
Thank you for your feedback — really glad to hear everything was easy to use and the size was just right 🙂
It means a lot that you’re so happy with it. Thanks from all of us 🛠️✨
Best wishes,
Elise
Great value
Great value. Fast delivery, item well packaged. Instruction leaflet comprehensive and machine quiet and efficient
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Devola
Hi Jois,
Thank you for taking the time to share this — I'm really glad to hear you found it great value and that delivery was quick and well packaged 📦
It’s also great to know the instructions were clear and the machine runs quietly and efficiently. Appreciate you letting us know 😊✨
Best wishes,
Elise
No issues with order
14. Jänner 2026
Antwort von Devola
Hi Ricky,
Thanks for the feedback — glad everything went smoothly with your order 🙂
Best wishes,
Elise
Delivery driver bothered to come to the…
Delivery driver bothered to come to the door an knock! That was a good start compared with most places!
21. Jänner 2026
Antwort von Devola
Hi Stuart,
Thanks for sharing this — glad the delivery got the attention it deserved at the door 👋🙂
It's always good to hear when the service starts off on the right foot.
Best wishes,
Elise
Dehumidifier
Good selection of dehumidifiers,good price,5% with news letter and fast delivery.
23. Jänner 2026
Antwort von Devola
Hi Maggie,
Thanks for the review — great to hear you found a good range to choose from, along with solid pricing and the newsletter discount 📝✨
Best wishes,
Elise
customer Service Team
I have had to contact Devola as I had a problem registering my dehumidifier for warranty,their customer service team got back to me in a matter of hours and all was sorted promptly and efficiently.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Devola
Hello,
Thanks for sharing this — really glad the team could get everything sorted for you so quickly!⭐
If anything else comes up with your dehumidifier, just drop a message and we'll help however we can.
Best wishes,
Elise
The Quality of the machine is very good…
The Quality of the machine is very good , and the service is also excellent
23. Jänner 2026
Antwort von Devola
Hello,
Thanks for the feedback — really glad to hear you’re happy with the quality of the machine and the service you received 🔧🙂
Best wishes,
Elise
Dehumidifier
Very quick delivery and great communication. Haven’t had device long so can’t comment on any after sales service. Was very easy to register for 2 year warranty.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Devola
Hi Graham,
Thanks for taking the time to leave a review — really glad to hear delivery was quick and that the communication felt clear and straightforward 📦It's nice to know the warranty registration was easy too :)
Best wishes,
Elise
Antwort von Devola
Hi Tony,
Thanks for sharing — great to hear the ordering process and delivery went smoothly 🙂
Best wishes,
Elise
Antwort von Devola
Hello,
Thanks for the feedback — really glad to hear everything arrived quickly and that you found the service professional 🚚
Best wishes,
Elise
Fast delivery. Easy to use
Very fast delivery. Radiator is easy to use and works really well.
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Devola
Hi Christine,
Great to hear the delivery was quick and that the radiator’s working well for you 🔥 Thanks for sharing your experience, it really helps.
Best wishes,
Elise
5 stars from me order came very quickly…
5 stars from me order came very quickly and a good price will definatly order again
19. Jänner 2026
Antwort von Devola
Hi Mrs. Jacqueline,
Really appreciate the 5 stars — great to hear your order arrived quickly and at a good price ⭐ Thanks for choosing us, and glad to have you back anytime.
Best wishes,
Elise
The item was damaged and the socket…
The item was damaged and the socket already had burn marks as well as a used remote control. Appears I was sent a used/returned item rather than a brand new item, so much for quality control. So I never got to actually try the heater, sent it back for a refund as unsatisfied with the service I received, no apology or anything from Devola.
30. Dezember 2025
Antwort von Devola
Hi David,
I’m really sorry you received an item in that condition — you’re absolutely right, it shouldn’t have happened. A product showing burn marks and a used remote is completely unacceptable, and I’m raising this with our dispatch team so we can find out how it slipped through. This isn’t the level of quality control we aim for.
I’m glad to see my colleague did apologise at the time, but I want to apologise as well — you shouldn’t have had this experience in the first place. I understand why you chose to return it, and I’m sorry we didn’t get the chance to make it right for you.
Thank you for bringing it to our attention.
Best wishes,
Elise
Great value extractor, easy to install.
The extractor was quick and easy to order, came very quickly and was a great price. Installation was ok as it was a simple replacement but I did struggle a little with the very small power line connection terminals. The extractor is not as quiet as my previous one, from a different manufacturer, but not too noisy either. The fan is working well and easy to adjust the timer from about 2 to 30 minutes, though I keep it towards the lower end.
21. Jänner 2026
Antwort von Devola
Hi Alan,
Thanks for taking the time to share such a detailed review — it’s really helpful. Glad to hear the ordering and delivery went smoothly and that the price worked well for you. Sounds like the installation mostly went fine too, though I appreciate the small power terminals can be a bit fiddly 🔧🙂
It's good to know the fan performance and timer settings are working well for your setup. Noise levels can vary a bit between brands, so it’s useful hearing how it compares with your previous extractor 🔊
Best wishes,
Elise
heater looks like its been kicked and crap customer service
I have ordered heaters from Devola, specifically the wifi electric heaters and 4 of them in total, after seeing that they had decent reviews and that they connect to the WiFi fairly well.
I had been ordering these heaters for my new home, which I am due to move into relatively soon.
Come the day of the heaters arriving, I was quite excited, as this is quite an important part of any home. I was quite quickly frustrated, angry and annoyed by what I had received. 3 of 4 heaters were, in my opinions not fit to have even left the warehouse.
The first had a footmark across the book where someone had either kicked it or stepped on it, and this had gone through, causing a dent on the heater.
the second did not have a foot mark on the box but the section of the heater that was connected to the glass panel was bent
the third had wiring exposed which was pressed between two metal plates and could not be moved.
I had contacted Devola, who were quick to get back, but to be completely honest, were not much help.
They had initially refused to take the heaters back and offered me 5% off the value of the heater. I did not accept this. They have then agreed to give me 10% for the dented heaters and agreed to replace the heater with the wire exposed - they have warned me that I could end up having to pay a £25 fee for the replacement process should they find that the heater works.
The care team have been awful, instead of offering to replace, they have offered me a minuscule amount for goods I had purchased brand new but were not in a brand new state. They have been difficult at best, and I still remain in the dark about whether I will have to pay for the replacement, which would still leave me out of pocket more if you take into consideration the 2 damaged heaters i have been reimbursed for.
The £17 i have been paid back for two damaged heaters could easily be offset for the £25 fee for replacing the other heater. Getting the team to do anything helpful was a challenge and they were quite difficult to get anywhere with.
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Devola
Hi Rohan,
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear about the condition of the heaters you received — that’s absolutely not the standard we expect, and I fully understand why this would have been disappointing, especially when preparing for a new home.
Regarding the heater with the wiring concern: the wire wasn’t exposed in a way that would make the product unsafe, but it was visible between two metal plates when it shouldn’t have been, and I agree that this isn’t acceptable on a brand‑new item.
To clarify a couple of points, we do replace faulty or damaged items, but with all returns there is a standard inspection process. The £25 fee mentioned only applies if the returned item is found to be fully functional and undamaged — it is not a charge applied automatically.
I’ve reviewed the correspondence on your order to understand the situation clearly. The offers made by the team were based on the level of damage identified, as two of the units had cosmetic damage only, which would not have affected performance. In these cases, a discount was offered, as cosmetic damage may not be visible depending on the placement of the heaters, and many customers prefer this option. The partial refund was offered as an alternative to returning them, not as the only solution. If you had preferred to return all items for replacement or a refund instead, that option was of course available.
I completely appreciate how this may have come across from your perspective, particularly given the number of units affected. Damage in transit is rare, but when multiple items arrive in poor condition, we absolutely agree that it needs to be looked into, and we did raise the matter with our third party courier.
I’m sorry if the communication from our team felt unhelpful — that’s not the experience we want for any customer, and we will be reviewing the handling of this case internally.
If there is still anything unresolved regarding your order, please contact us directly and we will ensure the remaining issues are addressed properly.
Thank you again for your feedback — it helps us improve.
Best wishes,
Elise
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