Thank you so much to Kieran, the Sales Associate at DFS Croydon. He was extremely helpful, patient, and professional while I was looking for a sofa and dining set. He took the time to help me find w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We were really impressed on our recent visit to DFS Purley Way. The store was very well presented and had a large amount of stock. We were especially impressed with Maha the staff member that helped u... Mehr ansehen
Unternehmen hat geantwortet
I was very happy with the service provided by the agent, excellent customer service, gave a variety of choice in two things we was after sofa and bed, was very patient as I had to help translate to mu... Mehr ansehen
Unternehmen hat geantwortet
Excellent customer service from Matin I had a really great experience at DFS Croydon. I spoke with Matin, who was extremely helpful, friendly and professional. He took the time to understand wh... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Hesterman Way, Valley Park, CR0 4YJ, Croydon, Vereinigtes Königreich
- 0333 999 9773
4,9
Hervorragend
6865 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I love my new sofa
I love my new sofa. It is so comfy and well made. I had to change the delivery date 3 times as my move was delayed which was no problem. I just had to call customer service and they changed it for me. It was delivered promptly at the time they said which was great. The man in the shop explained things clearly and organized the finance for us. Great customer service.
20. Juni 2026
Antwort von DFS Furniture - Croydon
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Friendly, but high-pressure sales tactics left me cold
Lovely greeting and helpful, friendly staff. Found the sofa we wanted really quickly, and liked one of the other fabrics in the folder. When going through the purchase, we weren't told that the fabric we chose was over £100 more until we questioned the maths. Then it just kept going up... £125 for delivery, £40 for eaziglide feet, £193 for 5-year fabric insurance, more for a special protective spray, more again for their care products because (and I quote) "there isn't a single high street product you can use to clean this fabric" It's chenille, not antique lace.
We were then put under considerable pressure to buy the enhancements under the guise that they were doing us a deal. Suddenly, the insurance was £90 and not £193. The special feet could be thrown in for free, as well as the product to care for the world's pickiest fabric. They could help us out by letting us pay on delivery to 'get another pay check in'. Every sales trick in the book. We politely declined, but felt like they weren't angry, they were just disappointed.
27. Juni 2026
Antwort von DFS Furniture - Croydon
Good Morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly staff! We are very sorry to hear of your experience regarding the selling of delivery and the optional extras. We of course will pass this feedback onto the relevant team for this to be addressed internally. We do apologise once again for this matter. We hope that you love your furniture when it arrives.
Kind Regards,
Jordan
DFS Customer Support
Halifa was the most attentive sales…
Halifa was the most attentive sales assistant. Very friendly, very helpful, very knowledgeable and not at all pushy which you can experience elsewhere! I could not sing her praises enough.
27. Juni 2026
Antwort von DFS Furniture - Croydon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Halifa.
Kind Regards,
Jordan
DFS Customer Support
Kush was very helpful and informative.
27. Juni 2026
Antwort von DFS Furniture - Croydon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience
Peter was really friendly and allowed us time to browse without being pushy. It was really hot day and he offered us drinks, it was very thoughtful.
The ordering process was easy to navigate and he was engaging and helpful and inclusive of all in the family.
26. Juni 2026
Antwort von DFS Furniture - Croydon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Peter.
Kind Regards,
Jordan
DFS Customer Support
Outstanding customer service
Great customer service. Joy answered all questions and made the sale process a nice
Experience.
26. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Perfect sofa, great staff!
We picked the perfect sofa for our needs. Immy was so helpful and professional guiding us through the process and answering all of our questions.
We can’t wait for it to arrive!
25. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
My experience was good
My experience was good. Staff were friendly and reassuring. I went back and forth about which sofa to choose and explained clearly the process.
13. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent service.
24. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Good range of products
Good range of products. Clean store and nicely arranged furniture displays.
Very helpful, knowledgeable assistant called Joy, nothing was too much trouble for him.
24. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very pleasant experience buying a sofa…
Very pleasant experience buying a sofa with Immy taking our order, he conducted himself professionally without being a pushy salesman, very refreshing and rare to come across. Thank you.
23. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Our salesperson was incredible!
Our salesperson was incredible!! Couldnt ask for better!
Ended up buying a sofa and armchair!
16. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff were so helpful and attentive…
The staff were so helpful and attentive whilst I was in the shop, they were patient while I looked around the store to find exactly what I wanted
16. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff who saw me in the shop was…
The staff who saw me in the shop was very nice and friendly. He helped me to decide on the colour, size and insurance.
23. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good service and wait for their delivery
23. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Antwort von DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Joy from DFS Croydon was very help full…
Joy from DFS Croydon was very help full and easy to deal with . I would definitely recommend his services.
20. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Hasham at Croydon Branch was amazing
Hasham at Croydon Branch was amazing. He was kind, polite and the experience with him was great.
21. Juni 2026
Antwort von DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The lady who served us was very polite…
The lady who served us was very polite , helpful and friendly and made our experience very present .
20. Juni 2026
Antwort von DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Discount apply if buy something extra.
25. April 2026
Antwort von DFS Furniture - Croydon
Hi Sajid,
We are really sorry to hear you are unhappy with the discounts we offer, all our promotions are available to view on our web-page.
Kind Regards,
Vanessa
DFS Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.