Dreams Bewertungen 

Shame I can't give them no stars! I ordered a divan base with drawers and the drawers were broken before we'd even assembled the bed!! Awful quality. I then asked for a collection and refund and, due to a warehouse update, the collection was delayed so I am forced to store the broken bed and wait for my refund. They are also making me wait in for a whole day for collection and won't give me a time slot. A total waste of 2 days waiting in for delivery and collection for a bad quality bed. We have mattresses from Dreams which are fine, but I would definitely not recommend the divan base

Excellent communication regarding delivery. Polite and helpful, all good!

Really knowledgeable and helpful staff and an amazing product. Was finding it hard to get a new mattress for my electric profile bed, went to a small independent in Exmouth to be told I had measurements wrong and he sold me a mattress that wasn't suitable for an electric profile bed (rang the manufacturer to ask as it wasn't bending and the seller told me it just had to give and it was sliding off the frame when I moved my bed, the manufacturer said under no circumstances was it to be used with an electric profile bed and they never suggested it was in any literature they had passed onto the seller). So I was a little unsure and went in to speak to the staff at Dreams in Exeter, showed them my measurements and he knew exactly that it was an electric profile bed with two single mattresses in from the dimensions alone. He showed me all they had that would suit my bed and my budget and also had the mattresses on electric profile beds so I could really try them out, he even gave me a pillow and told me to give each mattress at least 10 min before picking and not to rush. The show room was perfect for a wheelchair to get around and the electric profile beds made it incredibly easy to try the beds and transfer back into my chair. The mattress chosen came with a money back guarantee period for peace of mind but is absolutely fantastic. I have a chronic pain condition and use a wheelchair, I spend a lot of time in bed as sometimes am unable to get out and about due to pressure issues etc and I have been amazed at how comfortable the new mattress is. I was a little worried the cooling gel layer would be too cool at points but it is perfect both in the heatwave we are having now but also in cold nights. I would definitely recommend the company as a whole but the Exeter showroom in particular is absolutely wonderful and so helpful with no hard sell or unnecessary up selling with an incredibly knowledgeable manager, we went down for me to get a mattress and my daughter walked out after buying herself a new bed and mattress too as the prices were so good and staff so so helpful without the pushy sales techniques used in many places nowadays.

It took over a month for the bed we ordered to arrive, due to low stock, but once a delivery date had been arranged, the process was smooth and stress-free. Christopher and Liam were very professional and polite, and they assembled the bed much quicker than I had anticipated. It was definitely worth paying the additional charge for them team to assemble the bed for us! I could not fault the delivery service provided.

Got great mattress for my daughter at very reasonable price. Sales person was also very nice. It was second time I got a mattress with them and will definitely buy again when needed

From the first visit where we spoke with Tammy at the Cannock store who was fantastic. Very caring approach, listened to our needs and identified something suitable, to returning a few months later and dealt with Matt and Paul where the service was first class, Attentive, knowledgeable, friendly but professional and naturally we purchased from there. We felt totally looked after and our needs taken into account. We don't have out bed yet as we are waiting to move house but I'm sure the service will continue until it is delivered. Thanks guys for a very good experience. Would definitely return and recommend.

The shop assistant was great, really helpful and informative.
She advised several beds which would be suitable but wasn’t pushy.

I ordered a wrong bed wanted an ottoman . As soon as I noticed the same day tried to cancel I am now on day 8 of trying cancel the bed. Phoned up everyday nobody can locate the order yet have taken my money from my account have now asked the bank for a recharge . I will never order from this company again . They do not reply to emails or can even help when you phone them. Hence I had to wait over 55 minutes for someone to answer. Waste of space . Has a 12 weeks delivery window too which is bad . Just refund my money so I buy a new bed!!

Keiran and Drew delivered my new bed, mattress and bedside table on Friday 10 July. They were very respectful of my home, and did a great job. It was over 30 degrees so a hugehank you and well done both of you. 👍😊

The Dream bed frame is a bit pricey, but the quality is excellent. This is the second time I’ve purchased a bed frame here, and I will definitely choose this company again if I need to replace a bed frame in the future.

Finally, we have been given a delivery date 1 month late. However, we’re unable to take delivery on the date they have assigned. You’d think no problem, just rearrange. Nope. Requesting a change of date puts you to the back of the queue. The company line is now that the bed out of stock. Absolute madness.

Update as of 12/7 - as you read it, ask yourself the question- what happened to the bed that was being delivered and why is it like making a new order if you can’t accept the assigned date?

Work for the NHS? Don’t order.
Fire service? Don’t order.
Police service? Don’t order.
Single parent? Don’t order.

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This is the response confirming the Dreams order process:

I can only apologise for any inconvenience caused; I can see from your review that a date was scheduled which was not convenient for you. We had looked to rebook this but sadly the Deacon SK Grey (200u&i Sleepmotion) is now unavailable and so a new date could not be scheduled.

I understand the frustration and disappointment this delay has caused, and I am very sorry for the inconvenience. Unfortunately, we are unable to view or schedule future delivery dates while a current delivery date remains on the order. This can sometimes create an issue when a bedframe becomes out of stock, as we are not notified of the stock issue until the existing delivery date has been removed from the order. Please be assured that we will contact you as soon as a new delivery date becomes available and can be scheduled.

***Initial Review below***
The customer service department of Dreams is literally so bad. Their telephone lines are either down because of a "technical issue" or unavailable because of "upgrades"
No problem, I'll simply pop an email over. Do I hear anything back? Haha! No.
I placed an order for a bed and mattress over a week ago but mistakingly ordered the wrong size bed frame and mattress. I noticed immediately and tried to contact customer service. I simply wish to speak to someone to change my order before the order goes through and I get a delivery date confirmed.
Honestly, it's absolutely impossible to have a conversation with someone!
I received a text a few days back to say that my query will be dealt with in under 72 hours. Guess what? I'm still waiting.
Absolutely shocking service and if my order is delivered in the wrong size, I will simply refuse it and prove that I have attempted to contact the company at least 3 times.
Do yourself a favour and shop elsewhere for a better experience

***Edit to show updated review***

I have changed the review score as from 12th June 2026 as I was contacted by phone by Faye Macgregor as promised.
She immediately apologised for the delay and confusion and rectified my order within the hour at no additional cost to me.
I simply had to choose a different mattress as the one I wanted doesn't come in the size I need.
The order confirmation soon arrived showing the updated order including assembly service and a delivery date of 1 month which is far sooner than expected!
Well done Faye! Nice one. Hopefully all your customer service reps take note of how to deal with customers moving forward

Exceptional service and the guys who put my Tempur ottoman bed together were excellent

I absolutely love my new sofa bed, one of my best purchases ever! The salesman in store was very knowledgeable and a pleasure to deal with. The sofa bed is as comfortable as a normal bed, stylish and easy to fold out. The delivery guys were young, helpful and respectful. They took away all packaging as well. Thank you Dreams.

We saw the assistant Clare at the Gilesgate branch twice, yesterday and today 10/07/26. She was professional, helpful, and very considerate of our needs. There was no hint of sales pressure from Clare but there was much constructive help. Her colleague was equally impressive.
Wilf and Barbara.

Appalling service, your phone lines have been down for weeks, it even at one point had the audacity to say go online and use chat, at which point the chat says to call, and around and around we go. I am still waiting to resolve a complaint from weeks ago. For a company this size to not even bother to fix those damn phones is ridiculous. Avoid dreams and try another company.

After several times trying to speak to customer service, on the phone over 40 minutes each time, finally gets through for a 20 seconds conversation. Customer service gave me a delivery date with a "Matter of fact attitude " Not very helpful when you've been waiting 10 days for the information!

I was sold a mattress which are very expensive. Promise a 100 day lay down but won’t change it, if there is any discolouring, marks are scuffs. If you make any claims on the so called insurance the decline to clean or fix any repairs leaving you stuck paying for an over priced item. Customer services are not helpful so if you’re in the market for a new mattress do not buy at dreams.

Ordered a bed frame and mattress on the 27/06/2026 in store at the Croydon branch. We made it very clear that we needed the bed and mattress by the 07/07/2026 as we were moving into our new home so needed it for the move in. We were told that there was stock of our items and it could he delivered within 3 working days. We asked if this could be delivered on the 07/07/2026 for our move in and the in store salesman said he would personally phone the factory to arrange this. Fast forward to today (09/07/2026) and we still have no bed! We are in the new house with nothing to sleep on! Tried to check my order online and there is no information due to a system update. Phoned the store and they have said there is nothing they can do due to the system update (seems like all they really cared about was getting there commission, once they have your money and you walk out the store, your not there problem anymore). Tried to phone dreams and have stayed on hold a number of times for up to 30 minutes and still cannot get through to them. Have then been sent an email saying that they have high levels of customer contact, but we must “rest assured” they are working tirelessly to get back to everyone as quick as possible but aim to get back to us within 72 hrs! We are at the point that we would rather go buy a bed from somewhere else so that we actually have something to sleep on, but we can’t even get hold of Dreams to get our money back. Really shocking customer service. I was a return customer however after this experience I doubt I will be using Dreams again! Really letting a lot of people down at the moment.

Extremely very helpful staff to myself very satisfied with service,gave me plenty of time to decide I would highly recommend them at Dreams at retail Shirley Solihull just over moon with my purchase.