Dupure Bewertungen 

Our filter system was built into our home before we bought the property. We had Dupure come and install their filter. Now that it's time for a replacement filter, I opted to go for a third party filter that I could order from Amazon for $25. Guess what? Dupure has a moulding modification built into their system that prevents a third party filter from fitting. It's nothing functional in the filtering process; just fitting the filter into the system. So, I reached out to Dupure to get a filter.
I called on Friday to ask about getting a filter and was quoted a price of $75.75 to have the filter sent to me or $57.35 if I chose to pick it up in their store in Houston. I asked when I would have it if I ordered it then. The rep checked and said I would have it in hand the following Monday. I chose to pay the price for shipping. He said I'd get an email to give me tracking info. We confirmed the email address and all details.
On Tuesday, I still haven't received the filter or even the email. I called Dupure and was told they don't ever quote delivery that fast and the shipment hasn't yet gone out. I asked to speak to the senior manager and was told they aren't available now but they will call me later today. I'll believe that when it happens. I expect them to refund the difference between the price paid and the amount before shipping. That would be the right thing to do. I somehow doubt that Dupure will do the right thing.

Followup...
The manager, Tiffany, did call me back. She had reviewed the recorded call and acknowledged that their rep screwed up. They are having a service technician deliver the filter to my home today and are crediting my card back for the shipping charges. As long as all this actually happens, I'll be moderately satisfied. I should not have to go through this, but at least they are making it reasonable.

Delighted with our Dupure water softener and filtration system after two years of use - can't recommend it highly enough. Technician Nathan just dropped by for our first 2 year service and did a great job - knowledgeable, efficient, polite, friendly and an integral part of maintaining our trust in the system. Another happy customer!

Dylan Mire did our filtration and he was great and answered our question.

One of the things that I regretted the most! Installing Dupure in my house!!! They’re dishonest and draining lots and lots of money from you!!

I got my water softener system reinstalled today by lupe y marcial they both did a wonderful job I’m Very happy I have a 5 star … 😊

They are liars. NEVER use them. They bait and switch and sell you something that it cannot do. Big thumbs down. I will never use them again. I hope this reaches someone else before they make the mistake of using this company.

We decided to have our soft water system removed. This cost us $250. We had Joseph, a very competent technician, who answered a number of questions I had. He was very professional And genuinely helpful. For this reason I am giving a positive review. I also had a good experience with someone in upper management who was answering calls during the freeze in Texas. We got someone to help with repair within the week.

We had a problem with our whole home water system during the Winter weather that struck Texas. I decided to call today after several attempts without response from dupure but to my surprise the representative that I spoke to said she doesn't care about the situation right now because they are working hard to meeting their demand. That is just a slap on my face after the long conversation to actually here that from a representative of a company. That is so insulting and she even hang up on me.
please, if you're thinking of getting dupure be-careful because they will promise you everything and after installation of your system you're on your own.

We purchased from Dupure. The product was OK. But ever since then we receive unwanted e-mails. We have unsubscribed several times but still keep receiving e-mails from Dupure. Never ever again! I still need to find out how to block these mails permanently.

I am giving the 1 ⭐ because it's the lowest. They don't deserve any star. They lie to people. One of their manager named Fuzzy lie to me about soap that I was supposed to get for 4 years, I pay a lot of money for installation. After they get their money they don't care about customers anymore. He never came back to test my water and I never received the soap. Also I don't know if the water I'm drinking in my house is a better quality or not. Very bad customer service. Nobody picks up the phone. I'm in Humble texas. Recently moved to my new house, was enjoying it till the day I met that guy from DUPURE named Fuzzy(manager). I trusted him, he lied to me

NEVER DO BUSINESS WITH DUPURE. IT'S A SHEETY COMPANY.

DO NOT BUY PEPURE! Do not do it.
Purchased Dupure Impression Series Metered water Softener because this was the only system the builder KB offered. My system is four years and 6 months old well the resin tank went bad, they say its covered under warranty but they are charging us $350.00 for installation on top of the service charge of $189.95 (I told them before they even came what the problem was) that’s a TOTAL OF $539.95. I am going to try and replace it myself and if that doesn’t work I will just bypass it and in a few months go back to my Culligan water softener this was the BEST.

The water softener is doing its job, the installation was professional, but all of the free soap that was promised as a perk is a scam.
There was supposed to be an email to register and order the soap. There was never an email. I reached out 3 times, the sales person said his office manager sent the email. I asked to verify if she sent it to the correct email...he sent me a pin, but no website.
I asked for a different number to contact someone one and he sent me the 1800 number without the last 4 digits.
Come on now. Don't promise something and play the run around game. So unprofessional. Now I feel like I've been taken advantage of.

I have spent a ton of money on a whole house Dupure water system. I love the system however the customer service is horrible. We moved and had to call them to remove the system and have been charged $300.00 for them to remove the system. We will be required to pay at least another $300.00 for them to reinstall at another location just so that the system will remain under warranty. They do not return phone calls. I spend hours on the phone with them and they do not EVER call you back. I would NEVER buy another system from them.

Don't do it. They are awful. The salesman made a pretty good pitch and we fell for it. Kind of reminds me of Kirby vacuums now that I think of it. The salesman came into our brand new dr. horton home to install a water filter that comes free with the purchase of the home. While he was there he talked us into getting a complete home water filter system $$$. He also talked about all this fantastic soap that comes with the system. 5 years worth of soap. I haven't seen any soap, and my list can just keep going on and on. Please don't fall for Dupre's crap that their salesman will feed you. Im pissed and disappointed in myself. I should have known better. Please go with a different company if you can.

We purchased the best and most expensive system they had 14 years ago. The system was serviced according to their guidelines from the Dupure company. It has been a continuous rip-off that degraded with unprofessional workers and extremely rude customer service. They don’t really care about customers.

I got Dupure system though builder. Bad experience.

a Toll Brothers build chose the DuPure EcoPure salt free water treatment for my house. There’s No San Antonio DuPure offices. Their Home office is in Houston & it’s impossible to get through to set up and schedule service appointments. There service is absolutely terrible. First Discovered DuPure didn’t put a filter in my original install until 5 years later. I’ve had the system changed out one time in ten years because the service techs they send out are lazy and always say everything’s ok yet filters are generally recommended to be changed every year because of bacteria but not DuPure techs. DuPure service just want payments without doing any service and they have absolutely no quality control to double check their pathetic techs who do no thorough service for customers. The last time two years ago, I asked for service, the tech came by & checked the exterior faucet chlorine content while I wasn’t home & the tech left and said everything was ok but didn’t even come inside my garage to check the EcoPur system. I called their home office and found out the tech they sent out was his last day on the job with DuPure. They refused to send another tech to double check the tech that quit who didn’t check my equipment. DuPure reps are kids who aren’t licensed professionals being inexperienced liars along with absolutely NO supervision. I’m starting to see calcium build up rings in my commode & my shower heads are getting calcium build up. Clearly DuPure EcoPur’s System ain’t as good as they say while Im seeing calcium build up after 10 yrs with this worthless EcoPur system. I’m now looking to completely throw away DuPure’s stuff to find more reputable equipment with licensed reps who likely care about servicing customers properly!! Would never recommend DuPure to anyone after my 10 yr history of experiencing their pathetic service.

If you want good customer service and a transparent billing process, do not do business with Dupure. If you have their system, good news is that it actually does the job if you keep up with maintenance. Bad news is that it is very costly to maintain, especially when they charge you almost $200 just to come out and inspect even if nothing is done.
If you have to be stuck with them, be extra careful when you request service appointments. They require a credit card number before they will schedule for a technician to come out. When they complete the service, they don't give you an itemized bill for you to sign for the total charges that will be put on your card before they leave either. They will also tell you a service is under warranty and charge extra labor cost for it without explaining things clearly before the service on warranty items get started. You will only find out how much extra you are charged when and if you look at your credit card statement. And, when you call them about the problem you should prepare yourself to not have a reasonable answer, such as it was simply a misunderstanding. They will promise to get back with you on the initial call, and ignore you or try to change the subject if you continue to follow up.

There are definitely issues on poor customer service and questionable business practices. You are basically handing your credit card to them to charge what they want the minute you call to make appointments unless you get all the prices clarified, in writing, and get an itemized bill to sign and authorize the charges to be put on the credit card. Otherwise, get ready for trying to fight and get your money back for the charges you didn't approve.

Please never buy Dupure water softener and their service is not professional and definitely rude and doesn't listen to customer.

I had requested to check my home water softener and let me know what needs to be replaced and then replace the filter (media shield) if it needs to be replaced. The Tech came and replaced the filter and then checked the water pressure and said the resin is bad which will cost ~$900 and the filter replacement won't work until we replace the resin in the softener and left saying the Dupure office staff will contact me. The staff Markez contacted me and said resin replacement will cost ~$900 for which I said I don't want the resin replaced for that much high cost as I can't afford it at the moment and also said now that the Dupure warranty is not transferable so the softener doesn't carry any warranty (these days even a small equipment carries warranty transfer). H e wanted to to pay the softener filer replacement and service amount ~$420. Since the softener can't work without the resin replacement, the filter replacement doesn't make sense and the Tech could have tested the water pressure and water hardness before replacing the filter so I can inform the Tech not to replace the filter which was not done in this case. Also, I was not informed ahead that even after replacing the filter the softener might not work and might need other replacements so I could have decided not to go ahead with filter replacement (common sense). Now the staff Markez disconnected my call today saying they will forward the payment to debt collection as I am not paying.

This is ridiculous as their highly trained Tech went ahead with filter replacement and then said resin is bad without informing ahead as I would have not gone ahead with filter replacement as it doesn't make sense to go ahead and replace the filter as the softener still won't work.

Highly unprofessional and rude staff. Please please please DO NOT go with Dupure.

Worse customer service ever. System fails time after time and they want me to pay for labor after I already paid them for the service to attempt to fix this piece of junk. Also, it was the techs recommendation that it be replaced. This will be the second replacement. Not one at your own risk.