Firstly this is a British product and that matters to me a great deal to me! Then there were a few issues in my ordering some suplimentary pieces for my two machines. However, things can go wrong for... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Our Ebac Dehumidifier developed a problem. It was a couple of years old but still under warranty so I got in touch with them. They were great - got back to me quickly, arranged for the item to be co... Mehr ansehen
Unternehmen hat geantwortet
The DPD driver never attempted to deliver to our house. Instead he left it at a neighbours house behind their car and didn’t even knock on their door. Our neighbour just happened to find it. The DPD... Mehr ansehen
Unternehmen hat geantwortet
I purchased my first dehumidifier from Ebac a few years ago. I was so impressed by what it can do I wanted an additional one. This was my second one, plus another one for my neighbour who was impre... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Kontaktinformationen
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Vereinigtes Königreich
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4,7
Hervorragend
8090 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Ebac Ltd
Thank you for your feedback.
We're really pleased to hear your order arrived quickly and that you found our communication helpful. It's great to know you're happy with the product too.
Kind regards,
Natalie 🙂
Product was readily available
Product was readily available, simple to order and arrived within the specified timeframe. What more could you want?
8. April 2026
Antwort von Ebac Ltd
Thank you for your lovely feedback.
We're so pleased to hear that you found the product easy to order and that it arrived on time. It’s great to know everything met your expectations.😊
Kind regards,
Natalie
Good to buy from a genuine British…
Good to buy from a genuine British company, local as well. Delivered quickly with no fuss.
5. April 2026
Antwort von Ebac Ltd
Thank you for your feedback Peter,
We’re really pleased to hear you had a smooth, hassle-free experience and that your order arrived quickly. It’s great to know you value buying from a British company as well.
We appreciate you taking the time to share your experience.😊
Kind regards,
Natalie
Excellent washing machine which is use…
Excellent washing machine which is use repeatedly in a student house. Great that it's made in the UK
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Ebac Ltd
Thank you for your feedback Mike,
We’re really pleased to hear that your washing machine is performing well, especially with the demands of a busy student household. It’s great to know you value that it’s made here in the UK too.🙂
We appreciate you taking the time to share your experience.
Kind regards,
Natalie
Simple to use straight from the box and…
Simple to use straight from the box and despite its function a relatively elegant design which blends into the home. The WiFi interface is a useful and annoying tool as we can stop finding out what the humidity is even when at work. Good purchase.
10. April 2026
Antwort von Ebac Ltd
Thank you for your feedback Graham,
We’re delighted to hear that you found your unit simple to use straight out of the box and that the design fits nicely into your home. It’s great to know the WiFi feature is proving useful too even if it keeps you checking in on the humidity a little more often than expected.😁
We really appreciate you taking the time to share your experience.
Kind regards,
Natalie
Mixed experience.
Although the shopping experience was efficient the product was poor -a replacement filter cage for my Ebac dehumidifier. Unlike the original it doesn’t fit well into the machine as some of the plastic edges are not flush and as with the original version it’s practically impossible to open to fit the new carbon filter. A lot of swearing and sore fingers!
9. April 2026
Antwort von Ebac Ltd
Thank you for your feedback.
We’re glad to hear the ordering process was smooth, but we’re sorry to learn that the replacement filter cage hasn’t met expectations. That certainly isn’t the experience we want for our customers, especially when it comes to fit and ease of use.
Your comments about the design and difficulty opening the cage are really helpful, and we’ll make sure these are shared with our product team for review. In the meantime, we’d like to help resolve this for you please feel free to get in touch with our support team so we can look into this further and find a suitable solution.🙂
Kind regards,
Natalie
Another excellent machine from EBAC…
Another excellent machine from EBAC (e4250) Does what it says but did find it initially difficult to get going due to lack of detailed instructions.
6. April 2026
Antwort von Ebac Ltd
Thank you for your feedback Donald,
we’re really pleased to hear you’re enjoying your EBac 4250 and that it’s delivering as expected.
We’re sorry to hear you found the initial setup a bit challenging. Your comments about the instructions are genuinely helpful, and we’ll be sure to pass this on to our team as we’re always looking for ways to improve the user experience.
If you ever need any assistance getting the most out of your machine, our support team is always happy to help. 😁
Kind regards,
Natalie
Easy purchase and fast delivery
Easy purchase and fast delivery my Ebac replaces a similar model over fourteen years old, if anything it is less noisy than prvious model and if it lasts a similar length of time I will be a happy beaver
4. April 2026
Antwort von Ebac Ltd
We’re glad your new EBac has been an easy purchase and arrived quickly, and it’s great to hear it’s even quieter than your previous model. We hope it gives you many years of reliable use. 😁
Kind regards,
Natalie
Dehumidifier
Have a washing machine and a dehumidifier and are very pleased with both. Would definitely recommend and buy again.
7. April 2026
Antwort von Ebac Ltd
😊 Thank you for your lovely feedback Lynda,
We’re really pleased to hear you’re happy with both your washing machine and dehumidifier, and that you’d recommend us and buy again.
Kind regards,
Natalie
I purchased a replacement filter for my…
I purchased a replacement filter for my dehumidifier from Ebac and sincerely recommend ordering from Ebac for their products and good customer service.
I am really impressed with Ebac due to the amount of effort they have put into providing a well thought-out means for delivering their products to consumers.
Once I made my purchase from Ebac they kept me informed of when the product had been dispatched which was good because then I knew when to start to looking out for the delivery person. Then they provided me with an eta (estimated time of arrival) for my delivery which was a one hour window, which is much better than the average services that can only indicate if the delivery will arrive in the morning or afternoon.
Ebac also notified me of the company used to carry out the delivery, DPD. I was impressed with DPD. With DPD the consumer is given the option of downloading their Google app to obtain a more detailed view of my tracking information. I was able track the progress of the driver assigned to deliver my parcel, and the number of scheduled drop-points prior to mine.
The Google app (for the delivery company, Dpd) was easy to install, very stable, and proved to be quick and easy to use. I entered a few details to create a user profile and I was up and running in a matter of minutes. The app gave me the option of being able to supply additional instructions to the driver which is really useful. I didn't need to use or even install the app and but it gave me that extra bit of assurance of when my parcel would arrive.
2. April 2026
Antwort von Ebac Ltd
😊 We really appreciate your detailed feedback and recommendation of EBac.
It’s great to hear your replacement filter arrived smoothly and that you found our updates, dispatch info, and delivery tracking with DPD helpful and reassuring throughout the process.
We’re glad the estimated delivery window and tracking options made things easier for you.
Kind regards,
Natalie
Excellent British Quality Equipment
Excellent British Quality Equipment. Highly recommended 👍
31. März 2026
Antwort von Ebac Ltd
Really appreciate your support Marian,
It’s fantastic to hear you’re happy with the quality and would recommend us 😊
Thanks for backing British-made products it means a lot to our team.
Kind regards,
Natalie
Antwort von Ebac Ltd
Thanks for your feedback Nicholas,
great to hear you’re pleased with the machine itself 😊
We’re sorry to hear the app hasn’t met your expectations. If you’re open to it, please feel free to share a bit more detail with us directly so we can look into this further and work on improvements.
Kind regards,
Natalie
Havn't used yet but easy to order and…
Havn't used yet but easy to order and fast delivery, have one the same that is very good and cheap to run
4. April 2026
Antwort von Ebac Ltd
Thanks for sharing your experience so far Denise,
We’re glad to hear ordering was easy and delivery was quick 😊 It’s also great that your existing unit has been reliable and economical to run hopefully your new one will be just as good if not better.
Kind regards,
Natalie
High Quality Dehumidifier
Solid, Efficient, Effective and Dependable and made in the UK. Highly recommend.
6. November 2025
Antwort von Ebac Ltd
We really appreciate your kind words Gregg,
It’s great to hear you’re finding your dehumidifier solid, efficient, and dependable 😊
Thank you as well for recommending us and supporting UK manufacturing it means a lot.
Kind regards,
Natalie
Good dehumidifier
Arrived quickly, well-packed and works well. My previous Ebac dehumidifier still works, and I'm keeping it as a spare, just in case...
17. März 2026
Antwort von Ebac Ltd
Great to hear your new dehumidifier arrived quickly and is working well for you 😊 It’s also a testament to their reliability that your previous one is still going strong as a backup.
Kind regards,
Natalie
The dehumidifier filters were…
The dehumidifier filters were despatched promptly as usual. Always had excellent customer service from Ebac.
2. April 2026
Antwort von Ebac Ltd
Thanks for taking the time to share your experience Andrew,
We’re really pleased to hear your filters arrived promptly and that you’ve consistently received excellent customer service from us 😊
Kind regards,
Natalie
Ebac all the way for our house ❤️
I own several Ebac dehumidifiers and they are all several years old and continue to work as well as the day I bought them new. Having owned other brands the Ebac models have proven themselves to superior just needing to be plugged in and placed in high or low to deal with humidity, which they are very effective at. I aim to add an Ebac washing machine to my stable as they are far more conservation minded than many of the now throw away white goods that are on the market. Great job Ebac British made and British jobs ticks all my boxes.
3. April 2026
Antwort von Ebac Ltd
It’s great to hear how well your dehumidifiers have stood the test of time and continue to perform just as they should 😊 We’re proud to design products that are built to last and keep things simple and effective for managing humidity in your home.
We also really appreciate your support for British manufacturing it means a lot to us.
Kind regards,
Natalie
Excellent service
I cannot comment on the product as it was for my daughter. However I have had mine for many years and its still working fine. Delivered promptly and kept informed.
31. März 2026
Antwort von Ebac Ltd
Thank you so much for your lovely feedback Mike,
We’re really pleased to hear that your own dehumidifier has been going strong for many years that’s exactly what we aim for. It’s also great to know your recent order was delivered promptly and that you felt well informed throughout.
We hope your daughter is just as happy with hers.
Thanks again for your support.
Best regards,🙂
Natalie
Great buy.
The last dehumidifier from ebac lasted 10 years so there was no problem choosing another, this one is very quiet and easy to understand instruction booklet.
Also it has a 3 year guarantee which is a bargain. Also ordering from ebac it was cheaper than amazon.
31. März 2026
Antwort von Ebac Ltd
Thank you for your great review Frederick,
We’re delighted to hear that your previous Ebac dehumidifier gave you 10 years of service that’s exactly the level of reliability we aim for. It’s wonderful to know you chose us again and that you’re pleased with how quiet and easy to use your new unit is.
We’re also glad you found value in the 4-year guarantee and were able to purchase directly from us at a competitive price.
Thank you again for your continued support and for taking the time to share your experience.
Kind regards,
Natalie
Turned night into day great
I got my filters for my two 2650e units they turned night into DAY The delivery of them was great (2days) The units work like NEW thank you Bob
30. März 2026
Antwort von Ebac Ltd
Thank you for your fantastic review,
We’re delighted to hear that your filters have made such a difference to your two 2650e units—“turned night into day” is exactly what we love to hear! It’s also great to know that the delivery was quick and that your units are now working like new again.
Thank you for your support, and we really appreciate you taking the time to share your experience.
Kind regards,
Natalie
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.