Firstly this is a British product and that matters to me a great deal to me! Then there were a few issues in my ordering some suplimentary pieces for my two machines. However, things can go wrong for... Mehr ansehen
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Das sagen Bewerter
Our Ebac Dehumidifier developed a problem. It was a couple of years old but still under warranty so I got in touch with them. They were great - got back to me quickly, arranged for the item to be co... Mehr ansehen
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The DPD driver never attempted to deliver to our house. Instead he left it at a neighbours house behind their car and didn’t even knock on their door. Our neighbour just happened to find it. The DPD... Mehr ansehen
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I purchased my first dehumidifier from Ebac a few years ago. I was so impressed by what it can do I wanted an additional one. This was my second one, plus another one for my neighbour who was impre... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market. Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.
Kontaktinformationen
Ebac Group, Ketton Way, Aycliffe Business Park, DL5 6SQ, Newton Aycliffe, Vereinigtes Königreich
- 0345 805 0000
- customer.services@ebac.com
- www.ebac.com
4,7
Hervorragend
8090 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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British and serviceable.
The product is British and parts can be obtained, unlike a previous foreign-made dehumidifier.
I have used this in a cupboard to keep a guitar at 50% humidity 24/7 - 365. My only issue is that it sometimes drops to 43% before turning itself off.
26. März 2026
Antwort von Ebac Ltd
Thank you for taking the time to share your feedback we really appreciate your detailed review.
I can see that your filter order was placed on 26/03/26 and delivered on 31/03/26. While this is within our standard delivery timeframe, we’re sorry to hear that it felt too long in your case, especially given how important consistent performance is for protecting your guitar.
We’re pleased to hear you value that the product is British-made and that parts are readily available. However, we’re sorry to learn that the unit hasn’t performed as expected in maintaining stable humidity levels. We understand how critical it is to keep conditions consistent, particularly for sensitive instruments.
Please note that the unit may show a slightly lower humidity reading, as the internal sensor is not 100% precise and can vary by around ±5%.
We would recommend reaching out to our customer support team so we can assist you further—whether that’s checking the unit is operating correctly or providing guidance on getting the best performance from it.
Thank you again for your comments they help us improve both our products and our service.
Kind Regards,
Natalie
Ordered a new dehumidifier online
Ordered a new dehumidifier online. Very straightforward and there was a sale on, so, bargains.
Enquired about a part for another dehumidifier that had stopped working. Traced the fault, ordered the part over the phone. The ebac representative was very friendly and helpful. The part duly arrived, was fitted. Bingo! One resurrected dehumidifier.
22. März 2026
Antwort von Ebac Ltd
Thank you so much for your kind review,
We’re delighted to hear that you found the ordering process straightforward and were able to take advantage of one of our offers always a bonus. It’s also great to know that our team was able to assist you in identifying and ordering the correct part, and that your dehumidifier is now back up and running.
We’ll be sure to pass your feedback on to our team member, who will be pleased to hear they made a positive impression.
Thanks again for choosing Ebac and for taking the time to share your experience.😁
Kind regards,
Natalie
Spin function is useless
The spin function on the washing machine is awful. Over 70% of the time the washing is sopping wet at the end of the program and has to be redone. Sometimes it takes 3 different goes to get washing that can be hung up to dry. Don’t waste your money by buying one of these machines.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Ebac Ltd
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the spin performance of your washing machine we understand how frustrating it is when laundry is left too wet and requires multiple cycles.
We’d like to reassure you that this is not the standard performance we expect. Our machines are designed with features such as the Perfect Wash Protect system, which carefully balances the load to protect fabrics while maintaining effective spin results. However, if the load is uneven or the machine is unable to fully stabilise, it can reduce spin efficiency which may explain what you’re experiencing.
Please contact our customer support team so we can troubleshoot the issue and, if needed, arrange an engineer. We’re committed to ensuring your machine performs as intended.
Thank you again for your feedback it’s invaluable in helping us improve both our products and customer experience.
Kind regards,
Natalie
The Ebac dehumidifiers are excellent.
The Ebac dehumidifiers are excellent.I have three in different rooms, working to clear any dampness. I vacuum my filters fortnightly which keep them dust free, but inevitably they like everything else wear out and need replacing. Sending for filters is easy and they soon arrive ready for use.
25. März 2026
Antwort von Ebac Ltd
Thank you for your fantastic review Doreen,
We’re delighted to hear that your dehumidifiers are performing so well across multiple rooms it’s great to know they’re helping keep your home free from damp. It’s also excellent to hear how proactive you are with maintaining the filters; regular care like that really does help keep everything running at its best.
We’re pleased that ordering replacement filters has been quick and easy for you too. Thank you for your continued support it really means a lot to us.
Kind regards,🙂
Natalie
Antwort von Ebac Ltd
Thank you for your review Stacey,
We’re really pleased to hear that you’re happy with the service you received when purchasing your dehumidifier filters. Providing a smooth and efficient experience is always our goal.
If you ever need any further assistance or advice, please don’t hesitate to get in touch.
Kind regards,
Natalie
Dehumidifiers
We went to the ebac factory to buy our dehumidifier, the staff answered my questions, they were friendly and helpful, could not fault any part of this purchase. This will be the 4th dehumidifier I’ve been and purchased for my family. I would definitely recommend them to everyone.
5🌟🌟🌟🌟🌟
4. Jänner 2026
Antwort von Ebac Ltd
Thank you so much for your fantastic review,
We’re delighted to hear that you had such a positive experience visiting our factory and that our team were able to answer your questions and make the process smooth and enjoyable. It means a lot to us that you’ve chosen our dehumidifiers time and time again purchasing your fourth unit is a real testament to your trust in our products.
Your recommendation truly means a great deal, and we’re grateful for your continued support.😁
Kind regards,
Natalie
Great British quality product.
Good communication. Product seems good quality - only had it a few days yet.
Long guarantee and follow-up procedures.
25. März 2026
Antwort von Ebac Ltd
Thank you for your wonderful review,
We’re delighted to hear that you’re pleased with the communication and that your product is making a great first impression. It’s especially great to know you value the quality and the reassurance of our long guarantee and follow-up support that’s something we take real pride in.
We hope your product continues to perform brilliantly for you over the years ahead, but if you ever need any assistance, our team is always here to help.
Kind regards,
Natalie
Antwort von Ebac Ltd
Thank you for your great feedback,
We’re really pleased to hear that your delivery was prompt and that your product is working exactly as expected. It’s always our aim to provide a smooth experience from order to everyday use.
If you ever need any assistance or have questions in the future, please don’t hesitate to get in touch.
Kind regards,
Natalie
Excellent service.
Your website was very useful and easy to use. The speed of delivery was great and it arrived at the stated time. Good price too!
22. März 2026
Antwort von Ebac Ltd
Thank you for your feedback,
We’re delighted that you found our website easy to use and that your order arrived quickly and on time. It’s wonderful to hear you’re happy with the price and overall service.
Best Regards,
Natalie
Excellent company & dehumidifiers
I purchased a 3000 series dehumidifier a couple of weeks ago & I am very impressed by it. Very quiet, highly efficient in Smart mode & very easy to empty. I know from previous experience that EBAC Customer Support is exceptional so I wouldn't hesitate to recommend one.
24. März 2026
Antwort von Ebac Ltd
We’re so pleased to hear your positive experience.
It’s fantastic that your 3000 series dehumidifier is performing quietly and efficiently in Smart mode, and that emptying it is easy. Thank you for recognizing our customer support and for recommending Ebac it means a lot to us.
Kind Regards,
Natalie
Good history with ebac
Prompt delivery. Good price. Still a nice neat machine. This is my third ebac dehumidifier and I hope it will last as well as the previous ones. Only difference is that it is pushing out cool air rather than warm as the others did. It is collecting a lot of water so it may be the smart setting which is new to me. If anyone knows about this please can you let me know.
20. März 2026
Antwort von Ebac Ltd
Thank you for your continued loyalty to Ebac Sarah,
We’re pleased to hear that your third dehumidifier is performing well and collecting plenty of water. The difference in air temperature is likely due to the Smart mode, which optimises efficiency. We appreciate your feedback and hope this machine serves you as reliably as your previous ones. 🙂
Best Regards,
Natalie
Delivery charges aren't Wight
I went through the process of ordering a pack of three 4000 series filters, that weigh nothing, for £21 then was very disappointed to find the delivery charge was over £20 to the Isle of Wight, ridiculous, so instead I had them delivered to family in Cornwall for £4.99.
I contacted Customer Service about this via the website and had an automated response advising I'd receive an answer within two working days. It's been ten days, no answer.
20. März 2026
Antwort von Ebac Ltd
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the delivery charges to the Isle of Wight and appreciate how disappointing this must have been, especially given the size and weight of the item. We will ensure your comments are passed on to the relevant team for review, as we are always looking at ways to improve our delivery options and pricing.
Regarding your enquiry to Customer Service, we have checked our system and, sadly, we’re unable to locate any emails or messages relating to your query.
If you would still like us to look into this further, please feel free to contact us again directly and we will be more than happy to assist you.
Kind Regards,
Natalie
After buying cheaper Chinese…
After buying cheaper Chinese dehumidifiers in the past only to have them break after a couple of years, I thought I'd try Ebac. I find them reliable, easy to use, with great functions, and they're made in the UK. I now have 2 Ebac dehumidifiers, 1 for drying clothes in a utility room, and 1 to keep the house free from damp. Delivery was quick and easy, I can't fault them
15. März 2026
Antwort von Ebac Ltd
We’re delighted to hear you’ve had such a positive experience Richard,
It’s fantastic that your Ebac dehumidifiers are proving reliable, easy to use, and helping with both clothes drying and damp control. Thank you for highlighting our UK manufacturing and for sharing your satisfaction with delivery and service.
Kind Regards,
Natalie 🤗
Would recommend
I did some research about dehumidifiers online and this company come up trumps. Not been disappointed so far, excellent communication regarding my order and delivery was smooth. Would recommend
22. März 2026
Antwort von Ebac Ltd
Thank you for sharing your positive experience Chris,
We’re delighted that your research led you to Ebac and that our communication and delivery lived up to your expectations. Your recommendation means a great deal to us.
Kind Regards,
Natalie 🙂
I contacted Ebac as I did not receive…
I contacted Ebac as I did not receive the castors with my dehumidifier order. There was no hassle, they were sent out immediately.
22. März 2026
Antwort von Ebac Ltd
Thank you for letting us know about your experience Paul,
We’re glad we could resolve the missing castors quickly and that the process was hassle-free. Your feedback means a lot to us.
Kind Regards,
Natalie
Ordering on line was easy and delivery…
Ordering on line was easy and delivery was very fast. There were an awful lot to choose from but the area sizing/rooms for different humidifiers was helpful.
The only thing I would suggest is that the % humidity was printed on the machine itself or at least explained in the instructions. I emailed this question and got a reply virtually by return which was excellent.
Very happy with it as I have it on a timer. The fan on high can be quite noisy.
1. März 2026
Antwort von Ebac Ltd
We’re so pleased your experience went smoothly,
It’s great to hear that ordering online was easy, the delivery was fast, and our guidance on room sizing helped you choose the right dehumidifier. Thank you for your helpful feedback regarding the humidity display we’ll take that on board. We’re glad our team could respond quickly to your query and that you’re happy with your new Ebac product.
Best Regards,
Natalie
Ebac Smart dehumidifier is amazing.
My husband bought an Ebac dehumidifier for our tanked out basement area because it had a bathroom and we never had any problems. My husband died in 2003 and our family separated and moved not to far away from each other. I live in an apartment with a lot of condensation around the windows due to Blackout curtains and blinds and I also dry washing and I thought a dehumidifier would help. What my husband choose was always best, so I choose a Ebac smart dehumidifier, which I think is amazing.
19. März 2026
Antwort von Ebac Ltd
Thank you for sharing your story with us.
We’re truly touched to hear how your husband’s choice inspired your decision, and we’re delighted that the Ebac Smart dehumidifier is making such a positive difference in your home. It’s wonderful to know it’s helping with condensation and making your space more comfortable.🤗
Kind Regards,
Natalie
Antwort von Ebac Ltd
We’re thrilled your experience was so smooth Elizabeth,
It’s wonderful to hear that ordering was easy and your Ebac product arrived the very next day. Thank you for your kind words.
Best Regards,
Natalie
Poor customer service, no point of giving long warranty
I bought a Ebac 2650e dehumidifier from their website on 5th February 2026. It stopped to collect water after 15 days.
I wrote to an email their customer service and I did not get any reply from them. Luckily, the humudifier sterted to collect water after couple of days later.
I was thinking to buy their washing machine as well. They give 7 years warranty. There is no point any number years of warranty as long as they have very poor customer service.
There are very bad reviews for ebac.com uk on Trustpilot. Its rating 2.5 star. It is the same company and why two different website reviews?
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ebac Ltd
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
We can confirm that you did make contact with us via email on 4th February regarding your delivery, and we appreciate you reaching out. However, we have been unable to locate any correspondence relating to an issue with water collection for your dehumidifier. We sincerely apologise if your message was missed or if you did not receive a response when you expected one.
We’re pleased to hear that your unit resumed collecting water after a couple of days, but we completely understand that the lack of communication has affected your confidence in our service. This is certainly not the level of support we aim to provide.
Your comments about our warranty and customer service have been noted and will be shared with our team, as we are always looking to improve both our responsiveness and overall customer experience.
If you are still experiencing any issues, or if there is anything further we can do to help, please don’t hesitate to get back in touch with us directly we’d be more than happy to assist.
Kind Regards,
Natalie
Antwort von Ebac Ltd
We’re so pleased you’re happy with your order Janet,
It’s great to hear that the delivery was quick and that you’re satisfied with the quality of your Ebac product. Thank you for recognizing our commitment as a reliable British company.
Kind Regards,
Natalie 🙂
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