ECO Providers Ltd Bewertungen 

⭐ ⭐⭐⭐⭐⭐
Outstanding service from start to finish!

I highly recommend the team at Eco Providers. From our initial meeting right through to the job being completed, every member of the team went above and beyond to provide a truly professional service. Every phone call, email and face-to-face meeting was polite, knowledgeable and efficient.

We’re absolutely delighted with the quality of work and the whole experience. A five-star service all the way!

I recently had an eco-friendly boiler installed by Eco Providers and I’m extremely pleased with the service. The team (both office and the lads on the field) were professional, friendly and they explained everything clearly. The installation was smooth and tidy for the most part and new system is already running efficiently, so the results are starting to show!

Thank you Eco Providers.

I have just had Ashp, Solar pv and iwi done by these guys- the office staff are friendly and always keep you up to dates - there magic plan design I was given of my house was fantastic as you were able to view where everything would be going in my house.
The installation teams were spot on , they explained everything they were clean and tidy and worked hard

These people defiantly do what the tin says

Looking forward to a toasty house this Christmas

Air Source Heat Pump (ASHP) and Property Insulation under a purported 'Government Scheme.'

I am writing this review as a formal warning to the public and as an appeal to others who have suffered similar negligence and financial loss at the hands of EcoProvider. My experience over the past 18 months has been characterised by misleading information, catastrophic system failure, and non-existent customer support: As a vulnerable single mother and cancer patient, the conduct of this project was disgraceful. The initial communication provided misleading assurances regarding the scheme and the system quality.The installation period lasted approximately two months. During this time, my property was left as a construction site. Most critically, my son and I were left without heating and hot water in the middle of winter, with outdoor temperatures plummeting to -8 degrees Celsius.After 18 months since completion, the system has proven to be an energy drain rather than an efficiency upgrade. The core promises made by EcoProvider have not been met. The failure of this system has led to unbelievable electricity bills, directly contradicting the claimed benefits of the scheme (SCAM) and causing severe financial loss. This situation is more than just a poor installation; it represents a significant failure in consumer protection, placing vulnerable individuals in distress and causing substantial financial harm.

Thank you so very much to Eco Providers, from the staff at customer service, the surveyors & all the guys working in our old cottage.
All the guys who have worked on our home have been incredibly friendly, helpful & explained when we needed to know things.
They all clean up after themselves, they always seem happy & cheerful in their work, they usually start about 8am & finish between 5pm/6pm
We've had insulation, new radiators, solar panels, heat pump, boilers & new copper piping throughout, they have all done a superb job. Yes there's dust , but it won't take a lot of cleaning later. We are very happy.

THEY HAVE LEFT TWO 86 & 87 YEAR OLD FARMERS IN THE COLD FOR WINTER!
MY REVIEW IS BELOW THE POINTS I'VE RAISED AGAINST THEIR REPLY.
1. Today they've tried every trick in their book to get Trust Pilot to delete MY review. Didn’t work.
2. NO APOLOGY WHAT SO EVER IN THEIR REPLY, SAYS IT ALL!
3. Sensitive information about my own properties? IT'S SURVEYS OF OUR PROPERTIES, Looking at taking legal action to retrieve them.
4. They requested private information in a non secure email system.
5. Funding. They knew their funding was going to be pulled some time ago, and they hopefully thought they could secure more funding . Hence whenever I contacted them about the plans they pushed the application down the road. Stopping me applying at other companies with excuses.
6. Soon as the trouble started I REQUESTED ALL COMMUNICATION BY EMAIL, As I didn’t trust them, I wanted everything in writing plus as a working farmer it's dangerous keep getting mobile calls. But they still tried to call me constantly, also leaving messages. HARASSMENT!
7. I LIKE TO KINDLY REMINED THIS COMPANY I’VE NEVER USED ABUSIVE LANGUAGE, NOT ONCE. I HAVE ONLY REQUESTED THE REPORTS. JUST THAT MAYBE YOUR COMPANY LIKES TO CONTROL THE NARRATIVE. LIKE PHONE YOUR NUMBER TO COMPLAIN...GUESS WHAT....? YOU GET THE SAME PEOPLE. OWNER ISN’T AVAILABLE.

To be frank I’ve kept my calm.

This companies affiliate advertised in the spring to Farmers in a farming magazine. My 87 year-old uncle wanted a new heating system. He has cancer and it’s now getting worse. My Father is 86 years old has lost his leg and looks like he’s about to loose his good leg.
As you read in the companies reply, no apology to my uncle and father, nothing, just them defending their own horrendous performance. They have the reports on the properties they just want to look after themselves not the customers they have dropped in the cold. Feel free to look on Facebook also, SURPRISE SURPRISE, THEY HAVE NOW DELETED THEIR FACEBOOK PAGE, STILL CONTROLING THEIR AWARD WINNING NARRATIVE!

MY ORIGINAL REVIEW
Terrible company. 5 months of sitting on application. Then without warning they pull the plug.
ASKED THEM TO GIVE SITE REPORTS OF PROPERTIES SO OTHER COMPANIES CAN DO INSTALL. THEY REFUSE LEAVING TWO MEN IN THE COLD! HORRENDOUS.
NO DATA PROTECTION FOR APPLICATIONS.
Promises made and broken.
Not a company anyone should be dealing with.
I have all the communications from this company.
I will be contacting the authorities with all the communications.

UPDATE COMPANY WANTS TO KNOW IF I'M GENUINE?!
THEY 100% KNOW WHO I AM.
JUST ASK HEAD OF SALES! SHE PUT THE PHONE DOWN ON ME TWICE BECAUSE SHE WON'T BE SPOKEN TOO LIKE THAT. UNKNOWN TO HER I RECORDED THE CONVERSATIONS AS I DIDN'T TRUST HER, WHICH PROVED RIGHT.
THE DEADLINE OF ECO4 IS END MARCH 2026. SO AFTER 5 MONTHS OF SITTING ON THE APPLICATIONS THEY'VE PULLED THE APPLICATIONS WITH OVER 4 MONTHS TO GO.
I ASKED FOR REPORTS ON THE PROPERTIES THEY WON'T GIVE THEM.
THE HEAD OF SALES TOLD ME IF YOU WANT TO COMPLAIN ON SOCIAL MEDIA AND ALSO THE AUTHORITIES REGARDING DATA PROTECTION I WAS TOLD TO DO WHAT I MUST.
DIDN'T CARE, NO APOLOGY, JUST ANOTHER NUMBER, WHO CARES ABOUT TWO FARMING BROTHERS IN THEIR MID 80'S.
AS A GOODBYE FROM THE HEAD OF SALES SHE WROTE 'ALL THE BEST' IN FINDING SOMEONE ELSE TO DO THE WORK. SARCASTIC, WHILE SHE SITS ON THE REPORTS OF THE PROPERTIES AND WON'T HAND THEM OVER. (TOM THE OWNER MUST HAVE INSTRUCTED HER NOT TOO) SHOCKING BEHAVIOUR. UNPROFESSIONAL TILL THE END

AWARDING WINNING?🤣
LEADERS IN ECO?🤣

NO KEEP AWAY!

I’d highly recommend this company to anyone considering upgrading their boiler insulation, solars. honest, efficient, and truly customer-focused. Faultless from start to finish Great work!

An extremely friendly, reliable and efficient company. We didn't realise how much care would go into our installation service and we would recommend them again and again!

After months of waiting for answers to simple questions on quality assurance, warranties, project plans and site welfare the team involved has gone quiet and the only communication I have had is to say they have tried to contact me and I have not replied. This is wholly untrue and the company who have been assigned to the job just want to come in, do a smash and grab and collect on the cash. I have lost all faith that this can be done without accepting that they can do the job in a backwards process and do internal wall insulation then come in and install trunking and surface mounted pipes and think this is acceptable. Maybe for some this would be OK but with no guarantees for their work or products used it isn't for me. The funding has been signed off months ago and I would love to know how much has been drawn down when nothing has been done.

May I add this review was initially posted on the Rural Saving Energy Grants Trustpilot page but due to the lack of communication by Eco Providers I didn't know that it was them(Eco Providers) this should be addressed to, my contact from Rural has called me and spent an hour on the phone with me this morning and I can say that the complaint is in no way addressed to them(Rural Saving Energy Grants).....

This company have no customer service skills. Their organisation is poor. A job that should have been 4 days turned into 6 weeks and then the issues that arose have not been addressed or resolved despite numerous calls and emails. Emails sent to managers and the CEO and no replies received. The workmanship is poor and they do not put your house back as they find it. Carpets left wrinkly, nails sticking up, floor boards loose.
Appointments made for engineers then they do not turn up. Think twice before using this company.

The Burhouse family team were very considerate and protected the carpet etc really well. Mind you, they got bacon butties for being such good workers.

I’m genuinely perplexed by all the glowing reviews, to be honest. We’ve been in contact with Eco for several months, during which we were explicitly advised that we qualified for the work to be completed entirely free of charge under the grant scheme due to health-related circumstances.
Following this, we had our home assessment — which, I must say, was carried out by a very competent assessor — and were once again assured that there would be no costs whatsoever.
Fast forward to now, we were suddenly informed that we would need to make a contribution of £4,000. We were told to expect a follow-up call last week, but no one ever got back to us. After reaching out ourselves today, we’ve now been told that our contribution has somehow increased to £6,000.
At this point, I feel deeply disappointed. I had naively assumed this was a transparent and reputable company operating under the government’s ECO scheme, but it’s become increasingly apparent that these so-called “contributions” are simply a means for the company to generate profit.
After doing some further research, I’ve discovered multiple reports from other customers who’ve experienced similar situations — from unexpected charges to substandard workmanship, including flooding issues, roof damage from solar installations, and heating systems left completely non-functional.
It’s disheartening to see such a lack of integrity from a company that presents itself as part of a government-backed initiative meant to support vulnerable households.

Really happy with Eco Providers!
These guys were awesome from start to finish. Super friendly, easy to deal with, and they really know their stuff. I love that they actually care about doing things the eco-friendly way, not just saying it. Everything was done quickly and properly, and I’m really happy with the results. Definitely recommend them if you want great service and a company that actually walks the talk on being green!

It is a year this month since Eco Providers started work on our 17th century house. What a transformation! We have gone from having oil central heating, coal, wood, fan heaters, halogen heaters and oodies (and still being cold) to a warm, cosy, clean environment. We are delighted. Electric costs have proved to be higher in the colder months to negligible (due to the solar panels and batteries) in the warmer months. The insulation definitely makes a huge difference and the constant hot water is a bonus. Many thanks to everyone involved: Steve, Morgan, Martin, Graham, Mark, Todd, Brad, Brett, Anthony, Sam, Ben, Jimmy, Richard, Chris, Jimmy, Dion, Ryan, Andrew, Danny, Tommy, Liam, Adam, Matthew (and anyone I might have missed). It was a pleasure doing business with them! Hopefully, we have seen the back of miserable winters!

GREAT CUSTOMER SERVICE!
Jodi gave me a call back with regards to the ECO4 scheme, regrettably I didn’t fall under the government requirements. Even though this was the case, Jodi spent extra time with me explaining what other options I have available. Through no gain to herself she gave me all the advice I could have asked for. Anyone who takes the time to do that in today’s world must take pride in the service they offer. Very professional, thanks again Jodi for all your help.

The workers involved with my project have been very good and I'm really happy with the end result. Dealing with the office is a nightmare. Promises of call backs are forgotten and that's assuming you can get in touch. Warning of workmen coming was last minute, thank goodness the tradesmen did a good job.

Fantastic workers, 1st class and an excellent job done by the lads from eco providers. Steve,Jay and Charlie took around 4 days to insulate the cottage and were amazing with my elderly parents and explained every step to them. House was obviously a mess when they were here but it was spotless when they left. We would recommend to anybody.

EcO employees were hard working,honest and did a very professional job over a three week period.I would like to thank Sean,Harley,Paul and Ryan for outstanding support and committment.

Been contacted by Vincent, and I think he will agree I was a bit sceptical, but as soon as I got past that and Vincent gave me the information required, I was very pleased to except there offer, they took the information required, did a survey and short while later I was contacted to have my loft insulated and a new boiler installed with a few extra things done to make my house eco friendly.
I would definitely recommend this company for the above .. very worth while.

Applied for ECO4 Flex upgrade work via a company called Energy Saving Genie, who in turn paired us up with Eco Providers to do the actual job.

Basically they had a property with an ancient solid fuel system which was on its last legs, and they've turned it into a brand new heat pump system, new radiators and even solar panels.

With such a big job it required many different guys travelling long distances, and making quite a number of trips to completion. But they've done a sterling job, as have all the various office staff that have been involved with all the communication and organisation etc.

Very happy with Eco Providers, more than happy to recommend them.