Awful customer service. Due to a mistake Elite had made (and tried extremely hard to call me a liar and say it was my fault) my order was sent to the wrong address and then took so much longer to get... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great customer service and an excellent overall experience. Shipping is always super fast, they have great deals, and their pricing is very competitive. Ordering is easy and I’ve been really happy wit... Mehr ansehen
Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless.... Mehr ansehen
Unternehmen hat geantwortet
The process of using the online service is very convenient. And if I actually remember to check my emails, lol theres usually a discount code I can use so they're always looking out for their customer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Online-Marktplatz
- Fitness- und Ernährungsberatung
- Kräuterladen
- Geschäft für Vitaminpräparate und Nahrungsergänzungsmittel
Informationen, die aus verschiedenen externen Quellen stammen
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Kontaktinformationen
42 Wollongong Street, 2609, Fyshwick, Australien
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4,3
Hervorragend
7048 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
great service great products
10. Juni 2026
Antwort von Elite Supps
Hey JJ
We appreciate your high rating! We are so glad you are happy with our products and service. We aim to keep providing excellent experiences!
Elite Supps
I am extremely disappointed with both…
I am extremely disappointed with both the condition of the parcel I received and the response I have received from your team regarding this matter.
I purchased products from Elite Supplements in good faith, expecting them to arrive in the condition advertised and fit for use. Instead, I received a damaged parcel. What is even more frustrating is that I am now being told that this is somehow my responsibility because I did not purchase “Easy Protection” at checkout.
I find this position completely unacceptable.
As the retailer, Elite Supplements accepted my payment and entered into a contract to supply goods in satisfactory condition. Whether the damage occurred during packing, handling, dispatch, or delivery by Australia Post is not something that should become the consumer’s problem to investigate. I did not contract Australia Post directly, Elite Supplements did.
It is unreasonable to expect customers to spend their time chasing delivery companies, gathering evidence, or determining where the fault occurred. That responsibility sits between Elite Supplements and its chosen delivery provider.
The suggestion that I should have purchased additional protection to receive basic customer support when a parcel arrives damaged is particularly disappointing. Customers should not be required to pay extra simply to ensure they receive goods in acceptable condition.
I have spent enough time dealing with this issue already and do not intend to waste any further time being passed between parties or debating who is responsible. I am seeking an immediate resolution in the form of either:
A replacement of the damaged product(s), expressed posted in good condition or
A full refund for the affected item.
I expect Elite Supplements to take ownership of this matter and resolve it promptly. If a satisfactory resolution is not provided, I will have no choice but to escalate the matter through the appropriate consumer protection channels.
I would appreciate a response and resolution as soon as possible.
16. Juni 2026
Antwort von Elite Supps
Hi Sara,
Thank you for taking the time to share your concerns. We're genuinely sorry to hear about the condition your parcel arrived in and understand how frustrating this experience has been.
We appreciate your perspective and understand why you feel disappointed with the situation. Please be assured that we're not trying to shift responsibility or make this process more difficult than it needs to be.
Our Easy Protection option is designed to allow us to immediately resolve issues such as damage, loss, or theft without requiring any investigation. When this protection has not been selected, we are required to follow our carrier claims process before we can authorise a replacement or refund for damage that has occurred during transit.
As the retailer, we do work with our delivery partners to investigate these situations; however, we do require supporting evidence that the damage occurred while the parcel was in the carrier's possession. This is why we have requested documentation from Australia Post confirming the parcel was received damaged or that the damage occurred during transit.
Once we receive this information, we will gladly review your claim and work towards an appropriate resolution as quickly as possible.
We understand this is not the outcome you were hoping for, but we do need to follow the required claims process in circumstances where shipping protection was not selected.
We appreciate your patience and look forward to receiving any supporting documentation from Australia Post so we can continue assisting you.
Elite Supps
Antwort von Elite Supps
Hey Zac
We are so glad you enjoyed our pre-workout and supplements! We appreciate your positive feedback.
Elite Supps
Product range and the sales are great
Product range and the sales are great. My only issue is that the delivery times vary greatly and take longer than the alternative options online.
16. Juni 2026
Antwort von Elite Supps
Hey Damian
Thank you for your feedback and for your kind words about our product range and sales we're so pleased to hear that!
We're sorry to hear that you were disappointed with the delivery time. We can see that standard shipping was selected for your order, which has an estimated delivery timeframe of 3–10 business days. Your order was delivered within this estimated window, although we understand it may have been longer than you were hoping for.
We appreciate your feedback, as we're always looking for ways to improve our delivery experience. We hope to have the opportunity to provide you with an even better experience on your next order.
Elite Supps
Protein powder came with the container…
Protein powder came with the container scratched and dented
16. Juni 2026
Antwort von Elite Supps
Hey Vincent
We're sorry to hear your protein powder arrived with a scratched and dented container. We understand this isn't the condition you expect to receive your order in, and we apologise for the disappointment.
While we take great care when packing orders, unfortunately damage can occasionally occur while parcels are in transit.
For future orders, we recommend selecting Easy Protection at checkout. This allows us to resolve issues such as damage, loss, or theft quickly and efficiently, without the need for a carrier investigation.
We appreciate your feedback and hope to provide you with a smoother experience on your next order.
Elite Supps
Antwort von Elite Supps
Hey Wayne
We're happy you found our delivery quick and the product as described. Thanks for your support!
Elite Supps
Found what I needed but only had…
Found what I needed but only had limited brands for non-whey protein
27. Mai 2026
Antwort von Elite Supps
Hey Lena
We appreciate your feedback. We are always working to expand our product range.
Elite Supps
Great product
The delivery process was very efficient and the protein raw bars taste awesome.
15. Juni 2026
Antwort von Elite Supps
Hey Carmen
We're so happy to hear you enjoyed the efficient delivery and the delicious taste of our protein raw bars! Thank you for your positive feedback.
Elite Supps
Competitive pricing
Competitive pricing, great range of products and a super fast turnaround. Happy I jumped across!!
15. Juni 2026
Antwort von Elite Supps
Hey Steven
We're delighted to hear you appreciate our competitive pricing, product range, and fast service. Thank you for your positive feedback!
Elite Supps
Antwort von Elite Supps
Hey Darren
We're so glad you enjoyed our products and pricing. Thank you for your kind words!
Elite Supps
Speedy delivery and good prices
8. Juni 2026
Antwort von Elite Supps
Hey Lisa
We're so glad you liked our prices and speedy delivery. We appreciate your feedback!
Elite Supps
Elite encouraged me.
Well it was most amazing experience.. as I am member with elite but funny part was--I wasnt loging and was just checking the price of oxyshred and left the page... instantly I Got sms with discount code It encouraged me as elite knows me.. just made the purchase.. hehe
11. Juni 2026
Antwort von Elite Supps
Hey Adnan
We are so happy to hear about your amazing experience and that our timely discount code encouraged your purchase! We truly appreciate your positive feedback.
Elite Supps
Great products and service
Great specials and easy website to move around with ordering. Quick and simple makes life much easier. Delivery quick Keep up the great work.
10. Juni 2026
Antwort von Elite Supps
Hey Molly
We're so happy you found our specials great and the website easy to use for ordering. We appreciate your kind words!
Elite Supps
Elite in name and in delivery!
Always on time quick and prompt. Glass jars always wrapped in bubble wrap safely. Can not fault 1 thing with elite. My one stop supp shop!
10. Juni 2026
Antwort von Elite Supps
Hey Mark
We're so happy to hear you appreciate our prompt service and careful packaging! Thank you for making us your go-to shop.
Elite Supps
Very good service and good integrity
Very good service and good integrity. I got a faulty scale and they replaced it with no problems.
Very easy to navigate website too. Only place to improve is showinf the trust on a particular brand.
10. Juni 2026
Antwort von Elite Supps
Hey Lakshay
We are so glad to hear you had a positive experience with our service and website. We appreciate your valuable feedback regarding brand trust.
Elite Supps
Great tasting products
Great tasting products, Fast shipping, arrived within 2 days. Competitive pricing
2. Juni 2026
Antwort von Elite Supps
Hey Rene
We're so glad you enjoyed our products and appreciated the fast shipping and competitive pricing. Thank you for your wonderful feedback!
Elite Supps
Easy and great prices
Easy to browse website with a great range of products. Prices are very competitive and often cheaper than other similar suppliers.
8. Juni 2026
Antwort von Elite Supps
Hey Antonia
We're so glad you find our website easy to browse and our product range great. It's fantastic to hear you appreciate our competitive prices!
Elite Supps
Delivery time is way too long
9. Juni 2026
Antwort von Elite Supps
Hi Rebecca
We apologise that you were not happy with our delivery times.
I can see this was delivered within two days which is well within Express shipping times.
We do hope you enjoy your items.
Elite Supps
Below one star
Below one star. They sent me expired goods and then said “it was 70% off” like that makes up for the fact it was expired and the box was ripped open also. It’s not about the price it’s the principle And then lied saying it’s advertised as expired when it’s not and then they are sneaky by putting the expiry on the invoice like they haven’t already been paid. Customer service is feral I wouldn’t and won’t be buying from them again. How scummy to sell expired goods in the first place. And they continue to lie by saying it was advertised as expired it was not.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Elite Supps
Hi there
We're sorry to hear that you were unhappy with your experience.
We'd like to clarify that when we sell products that are past their best before date, they are heavily discounted and clearly advertised as such before purchase. The product listing includes the applicable best before date along with a disclaimer, allowing customers to make an informed decision before placing their order. The same information is also reflected on the invoice for reference.
We appreciate that purchasing products past their best before date isn't for everyone, which is why we make this information available upfront. Customers are under no obligation to purchase these discounted clearance items.
We do apologise if the condition of the outer box did not meet your expectations, as this is certainly not the experience we aim to provide. We appreciate your feedback and will continue working to improve our service.
Elite Supps
Antwort von Elite Supps
Hi Devi,
We're sincerely sorry that your experience with us was so frustrating.
After reviewing your case, we completely understand why you were disappointed. Unfortunately, your replacement order was initially sent with the incorrect postcode despite you providing the correct details, and we apologise for that error. We then worked to find a resolution by offering to resend the order or provide a refund once the issue with Australia Post became clear.
When the replacement was arranged, there was also a mix-up with the flavour supplied. We understand how disappointing that was, especially after everything that had already happened. We offered to replace the flavour and provided a $20 gift voucher as an apology, however by that stage the product had already been opened, which meant we were unable to process an exchange under our returns policy.
We appreciate you taking the time to share your feedback. While we regret that your experience did not meet the standard we aim to provide, your comments have been taken on board and will help us improve our processes moving forward.
Elite Supps
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