Arrived fast, mint condition, really low price (presumably because the pole of the pole saw is not much good at latching in the extended position, but I manage). Used it to cut down the dead pine tree... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Equip2 clean were very good at addressing an issue I had with an order, going above and beyond to make amends. Mistakes can happen, but it is how it is put right that matters most and they excelled in... Mehr ansehen
Unternehmen hat geantwortet
Had a faulty telescopic jet washer extension pole. Called customer services and after quick video review of fault replacement sent out with returns label for faulty item. This is why I prefer to deal... Mehr ansehen
Unternehmen hat geantwortet
Got everything we ordered, but clearly outsourced some of the Cleaning solution to another company with the Njord products as they came a day before. Didn't receive any tracking information. Njord pro... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Reinigungsmittelanbieter
- Ausrüstungslieferant
- Industrieanlagenanbieter
- Anbieter von Industriestaubsaugern
- Hersteller von Maschinenteilen
Über Equip2clean
Vom Unternehmen geschrieben
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Vom Unternehmen geschrieben
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Kontaktinformationen
Kiam House, L33 7TD, Liverpool, Vereinigtes Königreich
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4,3
Hervorragend
2013 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Not the same equipment showen when…
Not the same equipment showen when delivered very difficult compared to what u ordered
11. Juni 2026
Antwort von Equip2clean
Hi Tim,
Thanks for your message.
I’ve had a look into your order, and I can see what’s happened here. The listing you purchased from shows our previous green‑style Aquaspray pole, but we have since updated the range and now supply the new improved version as standard.
You weren’t made aware of that change when ordering, and that’s on us — we should have communicated the update and the benefits of the newer model before dispatching your order.
Just to clarify, the poles you received are the latest upgraded design, which includes improvements in:
Strength and rigidity
Clamp durability
Anti‑spin performance
Overall ease of use and lifespan
They are a direct replacement for the older style, but I appreciate they look different to what was shown on the listing.
If you’d prefer the older green version, let me know and I’ll check availability. Otherwise, if you’re happy to keep the upgraded poles, I can send over a quick guide to the new clamp system to make them easier to use.
Let me know how you’d like to proceed.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Antwort von Equip2clean
Hi Dring,
Thanks so much for the 5‑star review — really appreciate you taking the time to share your experience. Great to hear Lewis looked after you well and that everything went smoothly.
If you need anything at all going forward, just let me know.
Jon Raven
Head of Customer Service
Equip2Clean
Ho all who read this I was buzzing to…
Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information.
I received a call today issues rectified by John
The makita battery’s only come on the back packs.
All in all good product for price
22. Juni 2026
Antwort von Equip2clean
Hi Peter,
Thanks again for taking the time to update your review — I really appreciate you revisiting it after our conversation on Friday.
I’m glad we were able to clear up the misunderstanding about the Makita batteries. As confirmed, the Makita‑style batteries only come with the backpack systems, not the handheld poles shown in the listing you purchased. The information you were given in store should have been clearer, so thank you for giving us the chance to put that right.
It’s great to hear you’re happy with the product overall and feel it offers good value for the price. If you need anything else or have any questions as you get used to the equipment, just let me know.
Jon Raven
Head of Customer Service
Equip2Clean
Antwort von Equip2clean
Hi Pavel,
Your review states that you experienced a long wait for your order, but this is not accurate and we do need to correct the record for anyone reading.
You placed your order on 10/06, selected 48‑hour delivery to Northern Ireland, and the parcel was delivered on 12/06 — exactly within the paid delivery timeframe.
We understand that delivery speed is important, but in this case the order was dispatched promptly and arrived on time. Reviews should reflect the actual experience, and suggesting there was a long delay is misleading to other customers.
If there was a separate issue with the product itself, please contact me on jon.raven@equipmartuk.co.uk and I'd be happy to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Competitive price and speedy delivery
Competitive price and speedy delivery. I had never used this product before but I am pleased to say it lived up to the reviews and left my car very easy to dry off with absolutely no water marks. Will keep using it and would recommend
8. Juni 2026
Antwort von Equip2clean
Hi Andrew,
Thank you so much for the 5‑star review — we really appreciate it.
It’s great to hear you found our product competitively priced and that delivery was nice and quick. We’re especially pleased that it performed exactly as you hoped, leaving your car easy to dry with no water marks at all. That’s exactly the result most customers look for, so your feedback will be really helpful to others considering it.
Thanks again for recommending us, and we’re glad it’s now part of your regular routine.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
SHOCKING CUSTOMER SERVICE and the…
UPDATE.in response to Jon.
2 poles bought in the 15/01/26 £659.90. Order number #77802ECW hoses supplied with poles.
1st email sent 30/05/26
2nd email sent 02/06/26
23rd email sent 03/0626 these were sent via your contact link on your webpage.
I haven’t communicated with you about the rusty quick release that snapped. After 4 months I’d expect more. I’ve had to secure it with a screw. Please do review and check these details
SHOCKING CUSTOMER SERVICE and the product is poor.
1) no replacement sections.
2) the quick release button that attaches the brush to the stem has rusted and snapped. Brush won’t stay on.
3)Anti spin?
4)Hose is flimsy and useless in hot weather.
Bought 2 poles and both need replacing after 4 month
5. Mai 2026
Antwort von Equip2clean
Hi Daz,
Thanks for taking the time to leave a review. We’ve looked into this carefully, and we do want to clarify a few points for anyone reading, as the details in your review don’t match the information we have on record.
The only order we can find under your name is for two brush heads and a lever. We cannot see any orders for poles, hoses, or replacement sections, and we also haven’t received any emails or WhatsApp messages from you reporting issues or requesting support. If we had been contacted, we would of course have helped straight away.
Because of this, some of the points raised don’t relate to the items purchased:
Replacement pole sections – no poles were ordered.
Quick‑release button – we haven’t had any communication about this fault.
Anti‑spin – the items purchased don’t include anti‑spin features.
Hose issues – we haven’t supplied any hose.
“Bought 2 poles” – we have no record of any pole purchases under your name.
We’re always happy to help resolve genuine product issues, so if you believe the order may have been placed under a different name or account, please get in touch and we’ll look into it properly.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great service & item delivered next…
Great service & item delivered next working days.
Many thanks
16. Juni 2026
Antwort von Equip2clean
Hi Mark,
Thank you for the fantastic 5‑star review — we really appreciate it.
It’s great to hear you received your item the next working day and were happy with the service. We always aim to dispatch orders quickly and keep things running smoothly, so your feedback means a lot.
Many thanks again for choosing us.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Good items
Good items , always have fixed any issues I’ve had! Staff no what there talking about
15. Juni 2026
Antwort von Equip2clean
Hi Jamie,
Thanks for the great review and the 4 stars. We really appreciate your repeat custom, and it’s good to hear that the products have been solid and that our team have always been able to sort any issues quickly. The feedback about our staff knowing what they’re talking about means a lot to us.
If there’s anything we could have done to turn this into a 5‑star experience, we’d genuinely like to know — we’re always looking to improve and your insight helps us do that.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
What a joy to deal with a company that…
What a joy to deal with a company that cares. From first phone contact to delivery driver to their technical support team, courtesy and knowledge were the norm. Their customer service is stratospheric and the whole team should be extremely proud of themselves and their products are very good too
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Equip2clean
Hi Eve,
Thank you so much for the wonderful 5‑star review. It’s great to hear that every part of your experience — from your first call, to delivery, to technical support — felt courteous, knowledgeable and genuinely helpful. That’s exactly the standard we work hard to deliver every day.
Your comments about our customer service being “stratospheric” mean a lot to the whole team, and we’re really proud that we made such a positive impression. We’re equally pleased that you’re happy with the product too.
If you ever need anything in the future, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Catastrophicial experience
Catastrophicial experience. I bought a high pressure hose reel that I can't use because to wind it up I have to dismantle it every time. I was most disappointed by the seller's explanation, because they actually admitted that they were selling something that could not be used. It was not worth it for me to return the reel to them because of the excessive costs of sending it from the EU to England.
9. Dezember 2025
Antwort von Equip2clean
Hi Milan,
Thank you for your feedback, and I’m sorry to hear that your experience hasn’t been as smooth as it should have been.
I’ve looked into your order and the email conversation, and it appears there was some misunderstanding around how the hose reel operates. The reel is designed to be used with the hose fully unwound, and then rewound after use — it does not need to be dismantled each time. I’m sorry if this wasn’t made clear enough in our communication.
We never intend to sell a product that “cannot be used”, and I apologise if our explanation came across that way. The reel is fully functional, but I appreciate that it may not have matched your expectations.
Regarding the return, we completely understand that international shipping costs can be high, and we never want a customer to feel stuck with an item. If you would like us to look at alternative solutions, we’re more than happy to help.
Please feel free to contact us directly so we can resolve this for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
I phoned before ordering and was told…
I phoned before ordering and was told the fuel tank and bracket were in stock. Based on that information I placed the order and was given an expected delivery date. When the delivery date passed, I had to chase multiple times before being told the items were actually out of stock. This has caused significant delays to my business, including customer jobs that were booked based on the original delivery information. After further chasing I requested a refund. My issue is not with stock shortages, which can happen, but with being told the items were available when they were not and the lack of communication afterwards.
3. Juni 2026
Antwort von Equip2clean
Hi Barry, thank you for taking the time to share this, and I'm sorry to hear about the experience you've had.
You're absolutely right that being told an item is in stock when it isn't is a different issue to a stock shortage itself, and I completely understand the frustration this caused, particularly given the impact on your own customer bookings. That communication breakdown is on us, and it shouldn't have taken multiple chases on your part to get clarity on what was actually happening with your order.
I'd like to look into this in more detail and make sure your refund has gone through smoothly. Please could you drop me an email at jon.raven@equipmartuk.co.uk with your order number, and I'll personally make sure this is followed up properly, including feeding back internally on the stock information and communication issues you've experienced.
I'm sorry we let you down on this occasion, Barry.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Ok so this was one of the worst online…
Ok so this was one of the worst online purchase experiences I have ever had. I purchased the product on the 27/5/26, it arrived 3 days later, unfortunately the packaging was battered and there were lots of broken parts in the box, although the main unit looked undamaged!! I contacted customer service to explain and included pictures as I knew they would ask for them, what followed was a farcical communication in which they repeatedly sent the wrong replacement parts, even though I called and emailed to ensure they had the correct info, they seem to only be able to email once a day so, if you replied to them at 9am, you have to wait till the following day for a reply, which means it all takes so long!!! after lots of calls, emails, and more pictures, I eventually got replacement parts and tried to use the unit, despite its appearance it didn't work, I contacted them straight away but again experienced the one email a day issue!! I have now returned to until with lots of poor communication and only received my refund today, nearly 4 weeks later!! Shocking service! They only apologised once I pointed out they hadn't!! I have to say I would advise you to take your money elsewhere!!
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Equip2clean
Hi Kristian, thank you for taking the time to share this feedback, and I'm sorry to hear about the experience you've had with us.
Looking back through this, I can see the delivery arrived damaged, the replacement parts process took far longer than it should have, and our email turnaround simply wasn't fast enough to keep things moving at the pace you needed. That's not the standard of service we aim to provide and I completely understand your frustration, particularly given the impact on your ability to use the machine for work.
I can confirm your refund of £945.00 has been processed, and I've also arranged for your £8.95 shipping cost to be refunded as well, so that should now be fully resolved.
We'll be using this as a learning point internally, particularly around how we manage parts replacements and our response times. Thank you for your patience throughout, and I'm sorry we didn't get this right for you the first time.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Very quick service
Very quick service, from payment to dispatch to delivery, 1st class. Definitely recommend using.
2. Juni 2026
Antwort von Equip2clean
Hi Ian, thank you so much for the brilliant review — really pleased to hear everything ran smoothly from payment right through to delivery! Recommendations like this mean a lot to us. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
All round great customer experience
Fast delivery, the sales team were super friendly and supportive. Will be using E2C for all my accessories as my business grows
9. Juni 2026
Antwort von Equip2clean
Hi William, thank you so much for the fantastic review — really glad to hear the team were helpful and that everything arrived quickly! It's brilliant to know you'll be sticking with us as your business grows, and we'll be right here to support you every step of the way.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Fast delivery and great customer…
Fast delivery and great customer service I had a missing part with my order and it got delivered the next day outstanding service highly recommended
8. Juni 2026
Antwort von Equip2clean
Hi John, thank you for the brilliant review — really glad to hear the missing part was sorted so quickly! Mistakes can happen but it's how we put them right that counts, so it's great to know we got that next day delivery to you and turned it around for you fast. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Made up with my purchase
Made up with my purchase, staff were helpful and talked me through every item and how to use them
8. Juni 2026
Antwort von Equip2clean
Hi Kieran, thank you for the great review — really glad to hear you're made up with your purchase! It's always our aim to make sure customers fully understand how to get the best out of their equipment, so it's brilliant to know the team talked you through everything properly. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
The staff were very understanding
The staff were very understanding. I was not able to keep the purchased generator as I could not use it for outdoor markets but the staff were understanding and helped with the return.
8. Juni 2026
Antwort von Equip2clean
Hi Francisca, thank you for taking the time to leave us a review — really pleased to hear the team were able to help you out with the return when the generator wasn't suitable for your needs! We always want to make sure our customers end up with the right equipment for the job, so we're glad we could sort this for you smoothly. We look forward to helping you again in the future, should you need anything else.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Kiam Clamped Carbon Fibre Gutter Vac Pole Kits
I bought a set of the Kiam clamped carbon poles ( 22.01.26) first use of them was in February and a couple of them broke after only a few times of use, domestic use. The clamps are poor, the clamp relies on a tiny piece of plastic formed on the clamp which sits in between a notch in the carbon pole, the plastic 'Bit' just shears off! The clamps then just spin regardless.
I contacted them on the 15th April with the issue. It took a couple of weeks to sort the problem, back and forth emails which were unnecessary. Customer service was ok but the emails became less informal and short, like they couldn't be bothered, not very professional.
I did however receive replacement poles.
It was disappointing to find they do not sell the replacements clamps, which seems odd and ridiculous, every other manufacturer does?
Even more disappointing, I now today found ALL my poles clamps have worn, including the clamp on the carbon goose neck. I don't clear gutters day in day out so it's extremely disappointing paying all that money out for them now to be broken with little use!
I'm not sure I want the hassle sorting this with customer service all over again.
The Kiam Carbon Clamped Poles are not fit for purpose. And it's ridiculous you cant buy spare clamps/ parts. The cost of products and the amount customers spend at Equip2Clean you should expect better service.
My advice is to avoid.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Equip2clean
Hi Ben, Thank you for taking the time to leave such detailed feedback — it's genuinely useful and I'm sorry to hear you've had ongoing problems with the clamps on your Kiam carbon pole kit.
You've raised a fair point about the clamp design — if the plastic locating piece is shearing off across multiple poles, including after a replacement, that's clearly not good enough for the price point and we want to get to the bottom of why this is happening. I'm also sorry the communication during your first contact with us didn't feel as personal as it should have — that's not the standard we expect from our team and I'll be feeding this back.
On the spare parts point, I completely understand the frustration — it would make far more sense to be able to replace a worn clamp rather than the whole pole, and I'll be raising this internally as something we should look at offering.
I'd like to get this properly resolved for you rather than you having to go through the back and forth again. Please email me directly at jon.raven@equipmartuk.co.uk with your order details and I'll personally make sure this is sorted quickly and properly this time.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
I brought a bundle deal few months ago
I brought a bundle deal few months ago, not a fault with the equipment everything works how it should. If i ever need something & something not working like battery charger they was quick sending out new one, when I order something extra its in the post straight away next day or so its at my door. Always a good service 👌
4. Juni 2026
Antwort von Equip2clean
Hi Steven, thank you so much for taking the time to leave us a review — it really means a lot! We're really pleased to hear you're happy with your bundle and that everything is working as it should. We always aim to sort any issues quickly and get replacements out without any fuss, so it's great to know that came through for you. Fast dispatch is something we pride ourselves on too, so glad that's been your experience. We look forward to helping you again whenever you need us! 👌
Jon Raven
Head of Customer Service
Equip2clean
Quick delivery and prompt response to…
Quick delivery and prompt response to any questions will definitely use again
20. Mai 2026
Antwort von Equip2clean
Thank you for taking the time to leave us a review. It's great to hear that both our delivery speed and communication met your expectations. We work hard to provide a smooth experience from start to finish, so your feedback is truly appreciated.
Jon
Head Of Customer Service
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