I recently complained about poor customer service. The following day I received a phone call from Estrali wanting more details, so I explained why I was unhappy, which the gentleman took on board a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
After some initial issues with aquiring a paint colour match for my Estarli the company went out of their way to resolve the problem and successfully matched the shade of orange. All done in quick tim... Mehr ansehen
We ordered an L20 2.0. There were a few hiccups with getting the bike to us, but nothing that couldn't be resolved quickly by a human which is a lot better than other companies nowadays. It was clear... Mehr ansehen
City belter well engineered, comfortable and very easy to ride. Would recommend the air forks, suspension seat post, Dutch bars and 3 speed hub. Good quality brakes, paint and having a belt instead... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The British e-bike movement. Founded by the Francis brothers in 2020, Estarli designs and builds e-bikes in the Chilterns. A self-confessed industry anomaly, Estarli deploys a lean engineering model by continually iterating their models. Estarli has a wide range of e-bikes including folders, hybrids and e-cargo. With quality assembly and empathetic customer service at its core, Estarli exists to help more people ride more. Let’s take charge.
Kontaktinformationen
Unite 1 Fernbright work, Berkhamsted, Vereinigtes Königreich
- 01442817374
- help@estarli.co.uk
- www.estarli.co.uk
4,6
Hervorragend
813 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Excellent service
Excellent service
Customer service helped me sorce a replacement part and it was received the following day.
22. Jänner 2026
Antwort von estarli
Just one of the many advantages of purchasing an Estarli bike from a UK based business. We aim to keep all our riders rolling. Happy Riding
Impeccable customer support
Estali have serviced my 4yo fold up EV bike. They have been nothing but helpful, gone above and beyond to get the bike back to me without affecting my commute.
I’m a massive fan of these bikes, they can get me up incredibly steep hills with a child on the back.
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von estarli
Thank you....Thank you for buying into a company that exists not only to provide great e-bikes, whether your a commuter, cargo hauler or recreational rider, but that has been established to offer the aftercare support that allows you and all our customers to travel many miles, safely and reliably. Happy riding
Rapid response time and delivery of…
Rapid response time and delivery of replacement part
20. Jänner 2026
Antwort von estarli
Hi John - As a UK based company we pride ourselves on providing a quick follow up service to ensure our Estarli community can keep on pedalling. Happy Riding
Superb bicycle
Chose the e28.X after talking with estarli at the NEC caravan & motorhome show and purchased through the Cycle2Work scheme. Ordered mid December and delivered mid January. Bike is really well made, rides very smoothly and looks good. Appreciated the tool kit and instructions for how to set up out of the box. Very pleased - thank you!
20. Jänner 2026
Antwort von estarli
Hi David - Glad you found us at the NEC event and were able to make use of the Cycle2work scheme to purchase your Estarli e28.X. Hope you get many miles of enjoyment from your bike. Happy riding.
Have had my E20.8 for a few years now…
Have had my E20.8 for a few years now and have had no problems with it at all. I just get it serviced each year to keep it in peachy condition. I recently needed something from Estarli and it arrived a few days later. An excellent company to deal with.
20. Jänner 2026
Antwort von estarli
Hi Annie - thanks for your feedback. You raise an important point that all bikes, electric or not, benefit from maintenance and servicing. Its why as a UK based company we pride ourselves on being able to offer ongoing support for our customers and their bikes via our head office or our extensive network of dealers. Happy riding
3 Estarli in the family and very happy with them
We bought our first Estarli folding bike in 2023 and shortly after a second. In 2025 we bought a full size 28.9. We've done over 5000 miles in total in bad weather, mud and extreme hills. We're very happy with the performance of the bikes and have had excellent support from Estarli. With a factory in the UK, any problems have been quickly resolved. And when parts wear out, they are typically not expensive to replace.
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von estarli
Hi Steve
Sounds like you are really making great use of your Estarli bikes and it's always wonderful to know that a positive experience with one leads to another purchase. Here's to another 5000 miles. Happy riding.
Antwort von estarli
Hi Michaela
Glad we could be of assistance. Being a UK based business means that we are here not only to sell great bikes but also ensure that should issues arise, we are here to help you get back on the road / cyclepath / woodland trail or where ever you take your Estarli. Happy Riding.
Hi Team just sort note
Hi Team
Estarli E.27. as been very reliable from day one Enjoying every time go for a bike ride took it to wales in middle of some stormy weather even rode through a flooded road,it kept going impressive in the rain. looking forward to some Sunny Days 🙂
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von estarli
Like you, we are also looking forward to some sunny days, but as you have clearly indicated, the Estarli bikes are more than capable of dealing with wetter weather. Here's to some sunny rides. Happy Riding.
Antwort von estarli
Hi Sophie. Pleased to hear you are enjoying your cargo bike. It is a superb option for hauling around everything from small kids to the weekly shop with a level of ease, comfort and dependability we pride ourselves on.
Ive had the bike for 2 weeks and it has…
Ive had the bike for 2 weeks and it has exceeded my expectations really powerful assist when you need it and very easy to manoeuvre when I use it around shops etc
I may change the handlebar to the swept back option that will give me a more upright position as I have neck problems.
Overall can't fault it
6. Jänner 2026
Antwort von estarli
Hi John, really pleased to hear you are enjoying your new bike. Do drop us a line if you decide to change your bars. The option you are considering would certainly provide you with a more upright position.
Happy Riding
Rear wheel removal
Excellent help and assistance from Ben regarding removal of the rear wheel on the 28.9 ebike.
Very much appreciated.
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von estarli
Hi Mark, we do pride ourselves on after sale assistance to ensure your Estarli experience is the best it can be. Happy Riding.
ALWAYS an absolute pleasure to deal…
ALWAYS an absolute pleasure to deal with!!!
A rare company that ACTUALLY care !!
8. Jänner 2026
Antwort von estarli
Thank you Dave - This is the kind of review we love to receive.
Estarli ebike E29 Pro
Very pleased with Estarli bike E29 Pro. Very well put together with quality components throughout. Did have a little charging issue, but Estarli have very helpful UK service.
29. Dezember 2025
Antwort von estarli
Hi Tony, thanks for your feedback. When there is an issue we pride ourselves on getting it resolved as soon as possible so you, like other satisfied Estarli customers can enjoy many miles of cycling on the excellent E29 pro. Happy riding
The staff were courteous and attentive
The staff were courteous and attentive, providing outstanding service. The design and quality exceeded my expectations, leaving me very satisfied.
2. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von estarli
Thanks very much Margaret. We really appreciate the review and we're delighted you love the design - we put heaps of effort into the design and componentry and we build all the bikes here in Hertfordshire. Happy riding and please check out the riders club on facebook if you can.
Good product, but a bit of delay
There was a bit of delay in getting this order, but once I contacted Estarli, they were very helpful and quick to sort out the hitch, The e bike accessory arrived fast, and we are happy with the item.
22. Dezember 2025
Antwort von estarli
Hi Lynda. Many thanks for your kind review and apologies for the delay. Now that you have the cargo bike accessory we hope you get many years of use from it and the bike. Happy Riding
Sorted problem
Problem at first, but great customer service once they realised there was an issue.
4. Dezember 2025
Antwort von estarli
Thanks for sharing Lucy and glad it was resolved easily enough.
Brilliant service
Brilliant service. Lovely member of staff.
So glad I bought an Estarli.
2. Dezember 2025
Antwort von estarli
Great to hear thanks Angela. Hope you have an amazing time on two wheels!
Love this bike and the company have…
Love this bike and the company have been super helpful with comms.
4. Dezember 2025
Antwort von estarli
Thanks for sharing Mike - thats great to hear.
Thanks Estarli
Popped by to the Estarli HQ as I needed a few fixes to my 3 year old bike and couldn't be happier with the reception & service which followed.
Got a sneak preview also into the new bikes coming online too.
Some fabulous new additions we just wish there could be a trade in option ! 🤩
11. November 2025
Antwort von estarli
Sorry Lloyd, your review doesn't seem to have been answered. Lots on new options since your visit last year and whilst we don't do trade in options we may have a ex demo deal or two!!
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