Eterno Skin Clinic Bewertungen 

183
•
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My first treatment was 3 weeks and 2 days ago. I had been ridiculously nervous about the treatment and the results. I'd had a raised scar on the tip of my nose for years. Which I hated. I... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

I have recently had my first ever laser hair removal here and I'd say that it has been an exceedingly pleasant experience for me. Coming in to the clinic, the first thing I noticed was that, it sm... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I called Eterno Clinic to book a treatment after not visiting for a few months. During the conversation, I was told that I would need to purchase Dermaquest products from the clinic alongside... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I just finished my last session for laser hair removal at Eterno and I must say, I still couldn’t believe how great my results are. No more shaving every other day and a much smoother, lighter skin to... Mehr ansehen

Unternehmensdetails

  1. Wellness-Zentrum

Informationen, die aus verschiedenen externen Quellen stammen

We are an award winning independent skin and aesthetics clinic based in Wolverhampton.


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

183 Bewertungen

5 Sterne
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2 Sterne
1 Stern

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4,1

Alle Bewertungen

(183)

3 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Amazing results from the laser hair…

Amazing results from the laser hair removal treatment I have been having. I am really happy with the results so far, after just a few sessions. Megan has made me feel at ease and has done such a great job with the treatment.

Thank you guys, will definitely be recommending to family and friends too!

19. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Absolutely shocking customer service…

Absolutely shocking customer service and not in a good way. I’m not surprised they are having to do cheap offers to rob customers of their deposits!!

Definitely would not recommend and will not be taken in with their fake offers again.

Honestly DO NOT use this business they have no customer service skills. Glad I am rid of them!

This is the not so nice response back from this supposedly good business that I have offended!

“We do not take kindly to bullying and harassing behaviour of this nature, which is simply a spiteful retaliation to us following our fair, and clearly stated policies. Are you able to explain in a coherent way how exactly you feel you have been scammed?

The fact that you are trying to make your inability to attend an appointment our problem, speaks volumes about your character.

It is your prerogative to allow your review to stand, but if that is the case then please be prepared to hear from our legal representatives in due course.

Regards,
The Directors
Eterno Skin Clinic”

21. März 2024
Bewertung ohne vorherige Einladung
Eterno Skin Clinic-Logo

Antwort von Eterno Skin Clinic

Dear Sandip,

First, the above review contains serious false accusations and is therefore potentially libellous. Before returning to that point however, it is only fair to provide context to anyone reading this defamatory review...

You called on the day of your appointment shortly before 4pm to ask the time of your appointment, and were informed by your practitioner that it was 4.15pm.

When you had not arrived, you were called again at 4.30pm to ask if you were planning to attend. You told the practitioner that you were on your way but would be another 15 minutes, to which she politely informed you that you would then probably only have around 10 minutes of your 45 minute appointment remaining. She explained it would not be possible to perform the booked treatment in this time. Your response was to tell the practitioner to 'keep your deposit' and you abruptly hung up the phone.

Later, you sent a message to the clinic to ask for your appointment to be moved to another time, complaining that you were not aware of where we were located. You were informed that the address of our clinic is clearly stated in our automated confirmation messages, along with details of the closest car parks and an indication of how long it takes to walk to the clinic from each of these car parks. We note that you have opened this confirmation message on multiple occasions. Our address is also clearly stated on our website, or available via a simple Google search.

We informed you that it was possible to book another appointment, but you would need to pay another £10 deposit because your previous deposit had been redeemed for not showing to your appointment, in line with our cancellation policy (also clearly stated in your confirmation message). It is also worthy of mention that this was the second time you had breached the cancellation policy, because you previously informed us that you would not be attending your original appointment on the day of that appointment. We were within our rights to redeem the deposit on that first occasion, but as a gesture of goodwill allowed the deposit to be transferred to a new booking.

The £10 deposit does not in any way cover the 1hr 30mins of diary time that you have not attended and prevented other paying clients from utilising, but was retained as a small contribution towards this wasted time.

Returning to your comments however, the accusations of theft and of advertising fake services are both false, and serious in their nature. To this end, the comments may amount to libel. As this review is posted on a public platform for anyone to see, we will be making a report of it to Trustpilot and seeking further advice.

Yours sincerely,
The Directors
Eterno Skin Clinic

Bewertet mit 5 von 5 Sternen

Red vein facial treatment

I have recently completed my 3rd facial laser treatment and the results have been phenomenal. I would previously have to wear concealer on my rosacea to have full coverage, but I am now confident in wearing only a tinted moisturiser. My consultation was undertaken by Belle who was extremely professional, knowledgable and friendly. My treatments have been completed by Megan, who is not only friendly and able to answer all my queries with her extensive knowledge, but makes you feel right at home. I have also been advised on a whole skin care regime and my skin has never looked so good. I would highly recommend this clinic for anyone looking for a 5 star service!

29. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Short treatment, expensive, false advertising

I cannot fault Toni at all, she was fantastic. Lovely and friendly and made me feel very comfortable.

I've rated 3 stars because the treatment is listed as 45 mins, when it was 25minutes. I was taken in to the room 5:20 and was paying by reception at 5:50.

I did get this treatment half price due to a deal but if it was the full price at £95 I would have been livid due to the duration.

I just want to reiterate this is nothing against Toni as she was perfect. It is the clinic.

Edit:

After an email from Eterno, it appears to have been wrongly advertised. I have been told it was a mini signature facial however this was advertised as the full treatment. So if any one is to buy this service be aware it's for half the treatment. False advertising.

13. März 2024
Bewertung ohne vorherige Einladung
Eterno Skin Clinic-Logo

Antwort von Eterno Skin Clinic

Hi Debra. We would like to apologise if you feel you were mis sold the treatment duration.
An external agency takes care of all our adverts and to our knowledge there is no mention of an advertised time in any of the ad copies. This is because each treatment of ours is tailored, some potentially being shorter or longer than others, so as a rule our timings are always loose and varied.
If you have however seen something different could you please send it across and we will raise this with them.

If the confusion came from the appointment time frame, for example 5.15pm-6pm, we book out 45 minutes for this particular treatment just to allow any questions to be answered afterwards, almost acting as additional time if needed. The mini signature facial itself is approximately 25-30 minutes long however, depending on the products used (as some can sit on the skin for longer depending on the skin type we are treating).

Just to confirm as well, due to the discount we applied to the service we had to reflect this in our treatment protocol. During our signature facial more steps are undertaken therefore adding to its advanced element.

I do hope the above clarifies some things for you.

Best wishes,

Bewertet mit 5 von 5 Sternen

Amazing laser results - wish I'd done it years ago!

I have been having laser hair removal here and I wish I had done it much sooner! I had low expectations due to a poor experience at another clinic, but I am very impressed with the results so far. The hair is noticeably thinner and gone in some places after only a few sessions. I’m shocked but so pleased with the results! This is the best laser machine (having tried others with no results) and Megan does such a great job of making you feel very comfortable during the treatment.
Thank you Belle & Megan!

8. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 Gold Stars!

My experience at Eterno Skin Clinic has been brilliant predominantly due to the brilliant staff provided me with excellent levels of service. Especially my gold star Megan!🌟 I can't count how many facial treatments I had so far, because every time I'm so pleased and enjoyed that after treatment I'm purching another one🙈😆 Megan is always so thorough explaining everything to me and putting my mind at ease🙏 Welcoming atmosphere, professional, kind and caring staff with high quality services - it is what's waiting you at Eterno Skin Clinic!🤩 I always leave Eterno Skin Clinic feeling so positive and looking forward to my next sessions!❤️

24. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5* experience from start to finish

Tried my first Hydr-O-facial today with the lovely Megan and it was just fantastic from start to finish :))
Megan is a natural putting you at ease and talking through each step but also engaging in general conversation which helps set a comfortable and friendly atmosphere :))
The facial is just fantastic and I’ve never felt my face feel so clean it’s like how it feels after a facial but another level ❤️❤️ Thank you so so much I always look forward to my visits and counting down the days to the next appt :))

21. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing Clinic

I’ve had a few treatments at Eterno and every time the service is excellent. From the moment you walk into the lush clinic, you’re greeted and made to feel so comfortable and valued. Annabelle is amazing at what she does and now has an equally amazing team with her. My latest Hydrofacial was by Megan. Totally brilliant, knowledgeable, explained everything and each step explained what I may feel. We talked non stop and it was just great to get away and have some self care and it was just like hanging out with the girls with great looking skin afterwards. Thanks ladies xx Amy xx

10. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I had the most amazing Fire and Ice…

I had the most amazing Fire and Ice treatment facial around 2/3 weeks ago. Toni tailor made the treatment to my current skin needs and gave me the most amazing face massage !
My skin feels and looks amazing. I have had lots of compliments!! Highly recommend Eterno, all the team are brilliant and I love all the treatments!

Thank you Toni.

2. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Lynn baker

When I walked in eterno it was so welcoming all the girls make you feel very comfortable . Having my treatment with Annabelle was relaxing she was very considerate and very caring I can’t wait to go back

27. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very professional and friendly staff

Very professional and friendly staff. Happy with treatment, Megan put me at ease and I am very happy will results. I would recommend this clinic to all.
Thanks to Annabelle and megan

21. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I went to see Sandy

I went to see Sandy. What a great addition to Eterno. I had a skin peel. Oh my word. 2 weeks later my skin is bright and clear and is definitely looking more youthful with less fine lines. Thanks Sandy x

22. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I’ll only trust Eterno 🫶

I just finished my last session for laser hair removal at Eterno and I must say, I still couldn’t believe how great my results are. No more shaving every other day and a much smoother, lighter skin tone.😌Annabelle has been so amazing from my patch test up to my last appointment. She is an expert on this field, a true professional! My only regret is not going to Eterno sooner. Annabelle, thank you for giving me my confidence back. 🥹❤️❤️❤️

13. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

PRP microneedling

I cannot fault Eterno skin clinic, every time I attend they are so welcoming, Annabelle has given me a tailored skin treatment plan. They are honestly magical, thank you for helping me feel confident in my skin and making my skin feel and look a lot better…. Truly amazing.

18. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant service every time

I have been using Eterno for the last couple of years and I could never imagine going elsewhere for treatments.
Annabelle is brilliant at what she does and always goes that extra mile for her clients to achieve the best results.
I have had many different treatments at Eterno and each one has been tailored to what would be best suited on the day after having that initial consultation prior to the treatment. I have also learnt and gained so much knowledge about at home products that Eterno have been able to provide me with through the brands they use in the clinic.
I have recently had my first laser appointment at the clinic, which was carried out by Megan who is so lovely and makes the whole experience easy and enjoyable. I am so happy with the results after just one session as the hair is already greatly reduced. I can’t wait to go back again in a couple of weeks for my next session!
Going to Eterno is always such a lovely experience and the clinic always feels so warm, friendly and super clean.

2. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I now feel comfortable in my own skin!

I have been coming to Eterno for a while now and have always come out feeling amazing in my own skin. I have the smart mesotherapy and it works so well for my skin complexion, hydration and has helped with my confidence too!

I have now been transferred over to Megan for my treatments and have had a fantastic treatment on Saturday.

If you want to treat yourself or you have a skin concern this is the best place to come!

26. August 2023
Bewertung ohne vorherige Einladung

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