My son bought oak laminate flooring for his kitchen dining room and hall I was so impressed with it I've now bought flooring for my new sun room Excellent value for money and incredibly helpful st... Mehr ansehen
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Das sagen Bewerter
Easy to navigate website. Plenty of different choices of flooring available, in LVT or laminate. Very eady to order, no issues, and delivered to my chosen address promptly. Kept updated with order an... Mehr ansehen
Excellent service samples arrived in no time at all really liked the grey but just felt that the seven mil thickness was not quite enough. And looking through your selection you don’t seem to have the... Mehr ansehen
After installing laminate in one room I decided to laminate a second room. I ordered exactly the same product because I had a pack left over from the previous job to use up. The new delivery had a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Kontaktinformationen
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Vereinigtes Königreich
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
4,5
Hervorragend
2309 Bewertungen
Bittet Kunden um Bewertungen
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So delighted with the Galleria…
So delighted with the Galleria Engineered Gingerbread flooring that I have put in for a second order for another 30m2.
23. Oktober 2026
Antwort von Factory Direct Flooring Ltd
douglas reid,
Thank you for choosing us again for your next home project, and we appreciate your wonderful feedback.
Factory Direct Flooring Ltd
Antwort von Factory Direct Flooring Ltd
Allen Mulliss,
We are thrilled to hear that your samples arrived so quickly and that you are pleased with the excellent quality of our items. Thank you so much for sharing your wonderful feedback with us!
Factory Direct Flooring Ltd
Ordered flooring from their store in…
Ordered flooring from their store in Baird Street, Glasgow. All of the staff were really helpful and friendly. Got online discounts applied in store too. Kept in touch about delivery etc. Overall a great service. Would defo use again.
21. September 2026
Antwort von Factory Direct Flooring Ltd
Alex Mackay,
We are glad you enjoyed your experience. We appreciate your kind feedback and look forward to helping you again.
Factory Direct Flooring Ltd
Damaged flooring, unacceptable delivery and disappointing customer service
Very disappointing experience from start to finish.
I ordered vinyl flooring for my business, and it arrived significantly damaged, affecting two layers of the roll. To make matters worse, the delivery drivers left the flooring outside on the street without informing us.
When I contacted customer service, instead of offering a proper solution, I was told that I could simply cut away the damaged sections during installation.
We had ordered specific measurements for our studio, so this was not a realistic option. Due to our business schedule, we had no choice but to proceed with the installation and attempt to glue the damaged section back together. The terrazzo pattern makes the damage less noticeable, but the product is still damaged.
Despite all this, the company offered only a 30% refund, which I do not consider reasonable given the condition of the product and the disruption caused.
I paid for brand-new flooring and expected it to arrive undamaged and be delivered professionally.
Extremely disappointing product condition, delivery service and after-sales support. I would not recommend this company based on my experience.
20. Oktober 2026
Antwort von Factory Direct Flooring Ltd
Bora
Thank you for your feedback. We're sorry that your experience has been disappointing, particularly regarding the condition of the flooring on delivery and the way it was left by the delivery driver. This is not the standard of service we expect, and we have apologised for these issues.
We would, however, like to clarify a few important points for anyone reading your review.
Our initial advice regarding trimming was intended to establish whether the affected areas could be removed during the normal installation process, avoiding unnecessary delays or inconvenience. This is common practice with sheet vinyl, where material must ordinarily be trimmed to fit the room. Importantly, we also expressly advised that if the damage could not reasonably be accommodated during fitting, the flooring should not be installed and you should contact us so that we could investigate and arrange an appropriate resolution.
Unfortunately, despite identifying the damage and receiving this advice, you chose to proceed with cutting, repairing and installing the flooring. While we appreciate the commercial pressures you have described, proceeding with installation in these circumstances significantly limits the remedies available, particularly as the flooring can no longer be inspected or replaced in its original condition.
You subsequently requested a full refund, or alternatively an 80% refund, despite having retained and installed the flooring. We did not consider this proportionate in the circumstances. Nevertheless, we offered a goodwill refund in recognition of the difficulties experienced, which we believe represents a fair and reasonable resolution.
We take our responsibilities seriously and always aim to resolve genuine concerns fairly. Equally, we ask customers to follow the guidance provided when damage is identified, so that we have a reasonable opportunity to investigate and put matters right before installation takes place.
We regret that your experience has fallen short of expectations and remain willing to resolve the matter on the basis offered.
Kind regards
Factory Direct Flooring Ltd
Antwort von Factory Direct Flooring Ltd
SuzyQ,
We are thrilled to hear that you received your order so quickly and were highly satisfied with both the standard and the value of your purchase. Thank you so much for sharing your wonderful feedback with us.
Factory Direct Flooring Ltd
Told me a delivery date /time .. nothing turned up?!
Stayed in on delivery day/time .. no contact from company .. nothing showed up 🤬
21. Oktober 2026
Antwort von Factory Direct Flooring Ltd
Hi Jamie
We're never happy when customers are disappointed with our third party delivery services, however in your instance we don't feel this rating is fair.
Your order was placed on the 21st and you elected for the lowest cost delivery service of 3-5 working days, meaning your order can arrive up until 28th, so to leave this feedback for us before this time is slightly premature. The tracking shows your product is with the carrier at their Lockerbie depot around an hour from you, so there is every chance that this will still be fulfilled within your chosen delivery window. A named day service is available if you had selected and paid for this during checkout.
We fully acknowledge that delivery issues can occur on occasions, and if they do we will always work hard to resolve them for customers. We note that we have not had any correspondence from you regarding this particular order - as had we had we could have informed you of the service you had paid for and updated you on its current journey to you. And as with every carrier, standard delivery times are estimates where a timed service has not been selected.
We would kindly ask that you revise this rating, given that the delivery window you've chosen has not yet elapsed.
If there are any issues with your delivery, then we appreciate being contacted in the first instance so that we have an opportunity to put things right.
We do appreciate your custom, and hope that your flooring project goes well.
Kind regards
Factory Direct Flooring Ltd
good product range and delivery…
good product range and delivery options, excellent customer service especially when we needed to order more flooring at short notice to complete our project
9. Oktober 2026
Antwort von Factory Direct Flooring Ltd
Chops,
We are absolutely delighted to hear that you enjoyed our wide selection and delivery options. It is wonderful to know that our team could assist you promptly and efficiently when you needed extra materials to complete your project. Thank you so much for sharing your positive experience and for choosing us for your flooring needs.
Factory Direct Flooring Ltd
The samples I requested were delivered…
The samples I requested were delivered quickly, I'm still deciding which one i might use.
22. Oktober 2026
Antwort von Factory Direct Flooring Ltd
Susan BEGG,
We are glad you enjoyed your experience with our speedy delivery. We hope our samples help you make the perfect choice.
Factory Direct Flooring Ltd
Ordered samples came quickly
12. Oktober 2026
Antwort von Factory Direct Flooring Ltd
Jason rasheed,
We are glad you received our product samples so quickly. Thank you for your feedback.
Factory Direct Flooring Ltd
Antwort von Factory Direct Flooring Ltd
Albert Spriggs,
We are thrilled to hear that your order arrived quickly and that you are pleased with the quality of your new purchase. Thank you so much for taking the time to share your wonderful feedback with us!
Factory Direct Flooring Ltd
Prompt delivery great communication…
Prompt delivery great communication just colour of sample not what I want
21. Oktober 2026
Antwort von Factory Direct Flooring Ltd
Customer christina,
We are glad you enjoyed our prompt delivery and communication. We hope our other samples suit your taste.
Factory Direct Flooring Ltd
Antwort von Factory Direct Flooring Ltd
Joe Mallia,
We are glad our samples arrived quickly. Thank you for your feedback.
Factory Direct Flooring Ltd
Sample came promptly
21. Oktober 2026
Antwort von Factory Direct Flooring Ltd
Andrew
We are delighted to hear that you received your order so quickly. Thank you so much for sharing your positive experience with us!
Factory Direct Flooring Ltd
Had problem with delivery service and incorrect info on order service
Had problem with delivery service. Had to get someone to collect pallet and take it up drive at my cost as driver refused to go up drive when another delivery come at same time in a bigger wagon and drove straight up. When I ordered I called customer service before to advise on profile I needed I were advised incorrectly, I rang after I ordered and doubled checked again on profiles they advised correct.
19. Oktober 2026
Antwort von Factory Direct Flooring Ltd
Hi Rachel
We never like to hear that customers aren't satisfied with the service our third party carriers provide, however for context there are some important facts omitted from your review. Palletised deliveries are heavy and bulky and as is common for these carriers they are made on a kerbside basis. This is required to be acknowledge during checkout and is explained fully in our T&Cs. You did inform us of some restrictions, but ultimately it is for the driver to determine the safest point of unloading on the day. The photograph from the carrier shows an uneven, unsurfaced track and therefore delivery was offered to kerbside. Initially this was refused, but then a location nearer a grassed area was used. We advise in our checkout and T&Cs that the customer is responsible for proving suitable assistance to move products safely from the delivery point.
Your point you make regarding the advice we gave for the profile is valid and we take that on board. We will review the call to see if there is anything more we could have done. Our advice is given with the best intention with the information we have at the time; whilst ultimately it is a fitter who is best to advise on exactly what is required - and usually with the benefit of having visited the property - we acknowledge that on this occasion our advice was wrong. We are pleased that we have been able to resolve this and have refunded you, and apologise for the inconvenience.
We hope you enjoy your new floor.
Kind regards
Factory Direct Flooring Ltd
Great to receive your samples
Great to receive your samples - thank you.
Always great to see the actual item.
21. Oktober 2026
Antwort von Factory Direct Flooring Ltd
Helen Wood,
We are glad you enjoyed your experience with our samples. We agree that seeing the physical product is helpful.
Factory Direct Flooring Ltd
Quality flooring
Bought new timber floor, quality is fantastic for good price. Very helpful throughout the process. Would highly recommend….
16. März 2026
Antwort von Factory Direct Flooring Ltd
Mr H,
Thank you so much for the wonderful feedback. We are thrilled to hear that you are delighted with the quality and value of your new timber flooring, and that our team provided helpful support to you throughout your journey. Your recommendation means a lot to us.
Factory Direct Flooring Ltd
Antwort von Factory Direct Flooring Ltd
Elaine Cappi,
We are glad you enjoyed your experience. We appreciate your feedback about the technical issue we resolved.
Factory Direct Flooring Ltd
Sample received
I ordered a sample from Factory Direct and it arrived on time, was of the quality I was looking for my new workshop. I will definitely be ordering nearer to the date the workshop installation is due
19. Oktober 2026
Antwort von Factory Direct Flooring Ltd
Don,
We are glad you enjoyed your experience with our timely delivery and product standards. It is wonderful to hear our materials meet the requirements for your upcoming project. We look forward to assisting with your main order when your installation date approaches.
Factory Direct Flooring Ltd
Excellent customer service provided by…
Excellent customer service provided by your company without any unnecessary pressure giving customers the choice and more importantly TIME to make their own balanced decisions.
☺️
19. Oktober 2026
Antwort von Factory Direct Flooring Ltd
Suresh Baz Barot,
We are glad you enjoyed your experience with our team. We believe in giving you the necessary space and time to make comfortable decisions without any pressure. Thank you for your wonderful feedback about our customer service standards.
Factory Direct Flooring Ltd
Antwort von Factory Direct Flooring Ltd
TRACIE,
We are glad you enjoyed your experience with our fast sample delivery. Thank you for the feedback.
Factory Direct Flooring Ltd
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