I have spent a long time looking for a new bed for my daughter Ava……as soon as I walked into the Dream’s store in ALTRINCHAM I was greeted by the friendliest staff member whom I believe was called... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
So happy with my fabulous Gabriel chair - love it so much! I Spoke to David in customer service to arrange to purchase another one - he was so helpful and friendly..sorting it out straight away! Ev... Mehr ansehen
Disappointing and dismissive service from customer service today. Was trying to find specific bedroom furniture items - held on the phone for 20 minutes and when I finally got through the person was s... Mehr ansehen
We ordered the KIKO accent chair for our extension. The chair is lovely and very computable and looks amazing. The guys that delivered the chair where very polite, wore yellow visible jackets and took... Mehr ansehen
Unternehmensdetails
Über Feather & Black
Vom Unternehmen geschrieben
We believe that beautiful furniture is an investment for lifetime pleasure, and that the best mattresses are handmade and filled with natural materials. In everything we do, we strive to do the right things for our customers, suppliers, team, and the planet. Our customers praise our quality, our designs, and our passionate team.
Through our parent company, Dreams, we offer free room of choice delivery, a 100 night comfort guarantee, and a choice of payment options.
Kontaktinformationen
Vereinigtes Königreich
- 01494 415399
- customerservices@featherandblack.com
- www.featherandblack.com
3 for 2
Bittet Kunden um Bewertungen
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Stylish bed frame
Stylish bed frame, great quality and easy to assemble. Fast, professional delivery too.
Lovely chest of drawers
Lovely chest of drawers. Great quality, very solid. Helpful delivery chaps. Very well packaged.
Beautiful bed
I am thrilled with my new bed. I have been sleeping on it for a couple of months now and it is sturdy and well made. The delivery men who installed it were on time, polite and efficient.
I am considering buying another one for a different bedroom.
Loved the bed I bought
Loved the bed I bought. Easy to assemble. Great delivery services. All in all 10/10
Excellent and helpful salesman.
Great experience with Feather & Black
Great experience with Feather & Black - Milton Keynes.
Sarah was outstanding...
Very good experience
Very easy and great installers
An amazing and helpful service…
An amazing and helpful service providing 101% confidence in purchasing.
This bed from B n F is brilliant and…
This bed from B n F is brilliant and it’s very solid. The delivery guys were great and they have assembled my bed and have done great job.
Thank you F n B
The BEST customer service!
I visited Feather & Black and was looked after by Trisha, and I honestly couldn’t have asked for better service. She was so friendly, welcoming, and genuinely helpful from the moment I arrived. Trisha really went out of her way to find something perfectly suited to me, and her product knowledge was unbelievable — I was so impressed. Thank you for such a great experience and outstanding customer service. Annie 😊
Good service, no sales pressure, knowledgeable sales person.
Having tried many mattresses in multiple shops, the salesperson in Feather and Black asked us what we were looking for...and pointed us straight to the mattress we eventually bought. We had discounted Harrison & Spinks having tried many variants, but her recommendation was very comfortable. Shorter delivery than we expected, comfort guarantee and 0% finance...what's not to like?
I can’t fault this company
I can’t fault this company; from the time I placed my order, communication was excellent. I was kept up to date with my delivery and the delivery team were polite and courteous. Well deserving of 5 stars
Excellent customer service
Verwendet eventuell KI als AntworthilfeMehr lesen
We bought the spring mattress topper…
We bought the spring mattress topper for £1,099 after falling in love in store. Unfortunately, even though it’s coming up to 30d it feels like nothing like the one in store and leaving me and partner with back aches in the morning. Unfortunately F&B policy is exchange only. Due to the cost of this mattress topper, we are unable to exchange unless we go for a mattress and then pay an additional £1000+ for the price difference. We feel dupped and now lumped with a very expensive topper that is uncomfortable. It’s a shame such an expensive company does not back its product and allow refunds in cases of not being a good fit, would have kept us as a customer if so. Will be exploring new mattress elsewhere now.

Antwort von Feather & Black
Excellent manager in terms of customer service. .
I am delighted with the customer service I received when enquiring about The Salcombe range of bedroom furniture. The Wednesbury manager , Naz, answered the phone and was friendly, helpful and took time to answer all my questions. He really is a credit to your company and I can’t praise him enough.I am now very much looking forward to the delivery of my bed and two dressers. Thank you so much!
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