Feather & Black Bewertungen 

I had an excellent experience at Feather & Black in Kingston, despite a few technical issues while I was trying to pay. Tamara (the store manager) and Rubella (one of the sales staff) were absolutely lovely. Tamara was very knowledgeable about all the products and patiently answered all my questions. Rubella was very friendly and considerate, even offering me tea and snacks while we were trying to sort out my payment. They were a major reason why I committed to buying one of their bed frames despite it being my first visit. Of course, the beds were all well-made and solid, though definitely on the pricey side. I highly recommend Feather & Black for both quality craftsmanship and excellent customer service.

What a pleasure to be greeted by an extremely helpful knowledgeable assistant on visiting Feather and Black (Beds) at Milton Keynes and have a choice of Metal Beds to choose from. We were able to pick the design/colour we wanted plus a new mattress and Sarah answered all our questions and we made our purchase. Hopefully delivery / installation will be just as good!!

Very Polite Lady Served Me And Was Very Helpful

Great Customer Service

Having awaited a response for around 2 weeks. The response is as below. The order number is the Title of the Email I have sent. These delay tactics due to my querying your unsatisfactory goods is a shame. New reference no provided 381127

Thank you for your email,

I am sorry to hear that you are not happy with the colour of the Camber drawers, I have tried to locate the order for the chest of drawers but I am unable to locate one under your post code or email address. Can you please provide the order number so I can assist you further.

Kind Regards,
Faye

Great service and very good at keeping updates on delivery.

Team demonstrates a genuine commitment to our satisfaction. Jazz, in particular, actively listened to our requirements and consistently exceeded expectations in fulfilling our needs.

A lovely stool, very happy with it. Two men came to deliver. Lots of comms telling me when and they arrived bang on time, took off their shoes and put the heavy stool exactly where I wanted it. Why can’t every firm deliver like this, on time and careful.
Thank you F and B

No problems at all. Bed frame fantastic quality, delivery on time definitely would recommend

Mike was very friendly and helpful. A pleasure to shop at Feather and Black.

Excellent quality and customer service!!

the bed is excellent and the delivery guys were very professional, could not fault them

After my mum had purchased a bed at Dreams Dale took us to the Feather and Black section. What could have been a lengthy process after choosing a bed was made quick and efficient as Dale described the various colours and styles available. This was our first visit to F&B and it was very convenient to have it attached to Dreams so that the complete package for a bed could be purchased.

Great customer service on the phone, great bed, delivery rushed and damaged paintwork. Bed now been in use a couple of months and v well made and sturdy, screws that came with the bed were covered in grease and would have been good to have some warning on this as we tipped them out onto bedding fresh from packet and managed to stain new bedding as a result.

The staff friendly and very knowledgeable about the mattresses.

Very good quality and excellent customer service.

We enjoyed the service given by Alex and Richard at your Bracknell store. We were impressed Alex remade the beds we messed up while trying the mattresses without being asked.

Great service, great products. The two delivery/installation technicians (Ben and his colleague) were brilliant - Very professional, knowledgeable and helpful. Will recommend this company. Thank you!

Cannot beat a feather and black mattress in my opinion. As someone who has spinal and joint problems from an old RTA the level of comfort is unbeatable for the price. I have spent more on other branded mattresses that have left me unable to move. I have gone through four mattresses in as many years and spent so much money.
I loved the fact that feather and black actually honoured their own" price match" I ordered the items in store and was advised if the price went down before delivery they would refund the difference. They then went on sale and I rang customer services who honoured the refund.

Very pleased with the quality and appearance of the bed. Delivery men very pleasant and helpful
Many thanks

The guy in the store seem to know the product and he was very helpful.
It was more money than what we expected to pay. But hopefully it will last the years.
Good experience.