Ferroli UK Bewertungen 

I'm a gas engineer just fitted a ferrol Product for the first time in many years. On commissioning found a faulty heat exchanger. Ferroli wanted me to remove and refit a new product at my cost or wait a week to get a replacement part to one of their engineers.
Remarkably poor service.
It will be many years before I use the product again.
I'm updating this review based on the follow up from Ferroli.
I recieved a call immediately after posting my review from Karen who assured me that the service experienced was not up to their normal standard and it would be resolved ASAP. An engineer then turned up yesterday to replace the faulty unit. I applaud the quick response in realising that something had gone sadly wrong and the speed it was put right.
I was also extremely pleased Karen took the time to call me and the customer to explain things.
Well done, I will give Ferroli another go, service is everything in this game.

I've been a Ferroli customer for over a decade as a Landlord with multiple properties and installations.
My boilers are serviced each year through them, but as you can imagine, eventualities do occur.
My agreement sits with a well-known emergency repairs and improvements business, however the Support received from Ferroli was unsurpassed in terms of problem ownership, advice and managing customer's expectations.
With my most recent interaction with Ferroli head office, I found Karon extremely helpful and comforting when I was in a delicate situation as a responsible Landlord to my tenants.
With a brief explanation; Ferroli were quick to support me, my tenant and the onsite engineer to ensure we were all in-sync and necessary parts ordered, repairs completed.
To conclude, communication was brilliant, Ferroli even went out of their way to supply me with an essential part which I had bought previously with extreme difficulty due to no stock in the UK!
Thank you Ferroli for your help and assistance - more so to Karon in Customer Service.

Excellent service .As long as you install the boilers as you would any other brand I found I haven't had any issues . Very easy to repair and service aswell

I had quite a serious problem with my boiler(rolls Royce sometimes have hiccups!) Spoke to customer services about warranty and matter was sorted in 2phone calls over 10 minutes. Brilliant , an example to all service industries...restored my faith in human nature. Thank you Ferroli.

Further to my review of 01 July 2021 - We were quickly contacted by the company following their reply on here. They then continued to correspond with my daughter and she received a visit from the managing director to thoroughly check the boiler/usage/settings etc The gentleman concerned was very helpful and thorough and will send a report to my daughters landlord explaining his visit and advice going forward. None of the issues are with the boiler itself. Thank you Ferroli for excellent customer service.

Easy, technical is great too very helpful for engineers.

Karon is amazing!
Moved into a new home which as most people will know is stressful enough. Didn't have any hot water and contacted Ferroli and spoke with Karon. She's been unbelievable in her help and support.
Extremely professional, kind and her attitude to helping problem solve has been amazing.
Thank you again Karon!

Excellent service, product and warranty! Impressed!

Great boiler at a budget price good customer services

Excellent service.
I always say at times of assistance you need the right person on the right day. Dean was that guy. He gave the metaphorical hand hold in a very professional, courteous way.
Thanks to Dean and all who contributed to the resolution.

FERROLI: ASSISTENZA ZERO
Ho acquistato una caldaia Ferroli BLUEHELIX TECH RRT 34 a gennaio 2020, dopo che la precedente (sempre Ferroli da 24 kW no condensazione, stirata circa 6 anni, tra alti e molti bassi) mi ha abbandonato in pieno inverno.
Premetto che, visti i problemi della precedente, non ero orientato ad acquistare la stessa marca ma, analizzate le caratteristiche tecniche mi convinsi ad acquistare quella menzionata che appariva come top di gamma.
La faccio breve per quanto riguarda i disservizi e ritardi creati dai due centri assistenza locali, sia al primo avvio che alla manutenzione annuale (a pagamento) ma devo evidenziare che un problema segnalato al centro assistenza l'8 aprile (e da questo "analizzato e diagnosticato" telefonicamente) a tutt'oggi (22 maggio) è ancora senza soluzione ma, ancor di più senza risposta né da parte del centro assistenza né da parte della Ferroli, contattata con varie mail. Il pezzo da sostiture dovrebbe essre una banale valvola di sicurezza del costo di una ventina di euro. La mia caldaia è spenta da quella data ed ho dovuto acquistare uno scaldabagno. Se fosse stato ancora inverno avrei dovuto comprare anche le stufe? Ferroli: totale delusione.

Will -the heating engineer who came out to us twice was as great - knew his stuff and fixed the problems on our boiler-
a great bloke thanks

First 12 months was great, no noticable issues. Then the diverter valve packed in. - Hot water but no central heating. Feroli engineer came and fixed it. Suddenly i found i constantly had to top up the boiler pressure. Again things seemed ok for another 12 months then the thing sprung a leak at midnight during Christmas and cost me £200 just for an emergency call out because I couldn't get through to feroli. Problem was fixed at cost and again 10 months later alas central heating packed in again. Had enough and gone elsewhere... I also remember the feroli engineer telling me that they had a problem with the heat exchanger on my model (expensive part) which they would not cover on the guarantee because they knew it would cost them a packet because due to the investment cost they kept on using the known fault part. How true this is i don't know but as I said it came from their engineer i know nothing about boilers.

Technical helpline very helpful and a credit to Ferroli. My experience of customer service not so good. Bluehelix boilers appear to be good quality but time will tell. It seems a backward step to put plate heat exchangers in them again but performance is good. I’d like Ferroli to make YouTube videos to help end users adjust basic settings and help installers with commissioning the boilers including weather compensation. 10 years warranty subject to T&Cs is good and shows confidence in the product.

Had my Ferroli boiler installed by a local gas engineer and it ended up breaking down in 24 hours - I was told by the installer it was a manufacturers error so I would have to contact ferroli. I contacted Ferroli and was told an engineer would contact me ASAP to book me in. Dave attended the day after I called and replaced the PCB which was indicated by the fault code but to his surprise the boiler still wasn’t working. It turned out that the condense pipe was ridiculously blocked which was the reason for the breakdown. Dave went above and beyond for me and 2.5 hours later and an extremely dirty stubborn job he cleared it all and after 5 days and being fobbed off by the installer I finally was able to have a hot bath and feel warm. I cannot recommend him enough and extremely grateful for his help and dedication even though it wasn’t even his job to be sorting that! Thank you, Dave. You’re a star and worth your weight in gold :-)

When my Ferroli boiler displayed an error code and stopped working, it was winter and my regular chap wasn't immediately available. So I called Ferroli HQ for help. I was offered a brief chat with their Technical department and John was absolutely outstanding. He calmed me and talked me through what the error code was and gave me the part number that I would need in the future when my own gas engineer was available.
Then, he directed me to my boiler and with a few quick and easy instructions he enabled me to get my boiler temporarily up and working again. I was truly grateful for his honesty and knowledge. But this wasn't a one off, as I had to call back (I'd put the part number in a safe place and couldn't find it when I needed to buy) so I called Ferroli again, and added my water hammer problem into the mix - this time I spoke with Dean and once again the advice was second to none. He talked through the issues, explained the possible causes (boiler related and non boiler related) and offered suggestions.

Ferroli - your guys in Tech really do know the meaning of customer service and aftercare. Thank you, it is so refreshing to speak to people who give you time and solutions.
Thank you John and Dean.

Mum had an issue with her boiler, no hot water and unsure if heating was about to pack up too. Called Ferroli and on the very same day Dave from Birmingham Boiler Repairs came out and sorted the problem! So relieved. Same day fix, very quick response and Dave is reliable and trustworthy. Great job all, thank you.

Just had another bad experience, 1 person answering the phone in Technical so been ringing for 3 days, on and off, about 3 hours of listening to music!! The women who i got through to was just so keen to slam the phone down on me when she heard my wound up, frustrated tone, it seemed she was just looking for an excuse, i really had to bite my tongue,,,A £20 sensor, NONE in the country anywhere , no choice but to pay over £325 for this part fitting by Ferroli or £285 for a one off repair. I really wish id never seen these boilers, its just one after the other.......

Ferroli optimax he25s. This was installed in 2009 and had nothing but trouble with it in the first 3 months. It came as part of the house we bought new. It Wouldnt heat. Kept giving error code after error code and 10 plumbers later a pump was installed in the hotpress to feed the last radiator downstairs. Anyway 12 years later except for a replacement thermistor and two plumber call outs- one in Nov 19 to fix a small leak in the boiler and one today to re-pressure the expansion vessel it's working fine. As I live in Ireland ferroli had just withdrawn their service engineers and only provided UK service in 2009. So back up for warranty was "sorry no we only do UK now". Any after all that it's given good value but it's a pity they don't have dedicated Irish customer service numbers like Worcester Bosch etc.

My boiler was displaying a fault that as not mentioned in trouble shooting section of manual. After several frantic attempts at randomly pushing buttons decide to call helpline for engineers. Expecting to be told "Sorry, can't help you". Instead a lovely man called Dean very kindly and patiently guided a frantic a teary me (coldest night of the year). I am so truly grateful for his help. He saved my sanity today. Heaven sent. Thank you so much Dean.👏