elderlyalarmservices.co.uk Bewertungen 

82
TrustScore 2 von 5

1,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

This company have taken money from my elderly mothers account and set up a direct debit without her consent as she has dementia and no idea what her bank details are, so how they got them I have no... Mehr ansehen

Bewertet mit 1 von 5 Sternen

WARNING avoid at all cost. This company target vulnerable adults who clearly have no capacity to sign up to their services. They cold call and apply pressure, asking for payments over the phone. Lots... Mehr ansehen

Bewertet mit 5 von 5 Sternen

This is my fourth.attempt complete a survey for First-line Protect First and foremost the during past few weeks I have been in contact with Justin.of First line a true gentleman a true professional... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

First Line Protect has contacted me following my earlier review. Trustpilot has asked me to edit said review. I have. None of this changes the fact that a direct debit was set up on my mother's acc... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Telekommunikationsausrüster

Vom Unternehmen geschrieben

We wanted to inform you that we have discontinued our use of TrustPilot. We have made this decision due to multiple issues, including blocked and removed positive reviews, a failed report system and unhelpful and derogative staff which we believe are attempts to coerce us into upgrading our membership. We have chosen an alternative review platform where we have received over 1,000 positive reviews. This new platform aligns better with our commitment to genuine customer feedback. Thank you.


Kontaktinformationen

1,8

Mangelhaft

TrustScore 2 von 5

82 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

1,8

Alle Bewertungen

(82)

4 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Reassurance through simplicity

We chose first-line protect because having a GPS free roaming personal alarm without needing a base station was very supportive of user independence. The app is great, easy user interface and very reassuring to know in event of getting lost, we know exactly how and where to provide assistance. Being able to contact via the on board speaker and mic is excellent, allowing us to check that the user is familiar with interacting with the helpful call monitoring centre.

I'm delighted we chose first-line direct, the features knock spots off other more expensive systems for six and they couldn't have been more helpful along the easy set up!

27. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We bought the pendant for my mum to be…

We bought the pendant for my mum to be able to retain her independence for as long as possible as she had been recently diagnosed with Lewy Body Dementia.

I can honestly say it gave my mum the freedom to enable her to collect her money from the post office which she had always loved walking to and also going out walking in general.

I would not hesitate to recommend it.

12. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 stars!!!!

We purchased an alarm for our 92 year old Grandmother a few months back. Best thing we’ve ever done. Nan had the bog standard alarm for years, and after suffering a few falls in her bedroom we learnt that having the speaker in the lounge by the phone line wasn’t ideal. So we upgraded her to the GPS mini alarm with fall detection along with the family monitoring app. My nan has said it gives her peace of mind that if anything were to happen someone will be on hand to help, as-well as the family being notified instantly. Not only is the product fantastic, the customer service from First Line Protect has been amazing, can’t thank you enough!! Definitely recommend!

11. März 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bought for 90 year old relative who…

Bought for 90 year old relative who lives independently. Gives him and ourselves reassurance that he can contact us if necessary and if he takes a tumble this device automatically detects fall and gets help. He has accidentally activated this a few times and the staff at the call centre have been very attentive and helpful. He is non hearing so cannot respond to device but it has settled him and given him security and and confidence. Highly recommend this product and excellent support team.

16. November 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent device

Excellent device, excellent service. However, no doubt due to pressures two phone messages were not returned.

13. November 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Mr Paterson,

Many thanks for your review, we're thrilled to see you are enjoying First Line Protect.

We have recently taken on another company which of-course has increased our efforts tremendously. Should you need to speak with a member of customer service, please contact CustomerService@firstlineprotect.co.uk. They would be delighted to help.

Many Thanks,
J.

Bewertet mit 5 von 5 Sternen

Excellent product

Excellent product, the care line team can talk to my partners grandad anywhere he goes, so much better than the rest on the high street that only have them for the house and speak to the person thorough a speaker not the pendant. First line protect are brilliant!!!!!!!

13. November 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Chris,

Many thanks for your review, we are delighted to see you are extremely happy with the service. We agree, so much better than the issued house systems. May you continue to enjoy the service, any problems please don't hesitate to contact us.

Many thanks,
J.

Bewertet mit 4 von 5 Sternen

Impressed by the speed of response to a…

Impressed by the speed of response to a fall and the initial trial of the pendant . Not impressed by the quality of the lanyard and lack of information about the pendant features.

13. November 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Ian Angus,

Many thanks for your review. We are delighted to see you're happy with our response times, however, apologise for the inconvenience of the lanyard. We have since sent new Lanyards out to customers and therefore, should you require a new one please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk

As you may or may not be aware, we have recently taken on another company and their stock. This stock in-fact, new, was issued with different lanyards compared to our primary FLP heavy-duty, anti-snag lanyard. We have since rectified the problem and have reverted to our original.

Many thanks,
J.

Bewertet mit 5 von 5 Sternen

Prompt efficient service

Prompt efficient service . Reliable communication wherever we may be gives peace of mind to all. The talk through pendant has made a fantastic improvement to the problem of responding to someone who has hearing difficulties and dementia as reassurance on the progress of assistance greatly relieves the stress of any situation.

26. August 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Jane Taylor,

Many thanks for your review. We are thrilled to see you are having a great experience with First Line Protect. We agree it reinstates greater peace of mind for you and the family. If there is anything we can do, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk

Many thanks,
J.

Bewertet mit 5 von 5 Sternen

Gives that comfortable feeling of…

Gives that comfortable feeling of safety just to know someone is always there if you need them.

25. August 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Mr McKay,

Many thanks for your review. We are so pleased our SOS alarms reassures you and your loved ones.
Should you ever have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.

Many thanks,
J.

Bewertet mit 5 von 5 Sternen

I would not be alive if I didnt have my…

I would not be alive if I didnt have my pendant., it saved my life

24. August 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Mrs Newman,

Many thanks for your review. We are so pleased you are fortunate enough to own on our SOS alarms!! Should you ever need any help, please call us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.

Many thanks,
J.

Bewertet mit 5 von 5 Sternen

Always helpful and patient

They would never mind if my father accessed their support by accident. Always patient that he had set off his alarm inadvertently in the first few days of wearing it and getting used to being washed whilst wearing it.

23. August 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Anthony,

Many thanks for your review. Please, if it makes you and the family feel more secure, test the alarm as many times as needed. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk

Many thanks,
J.

Bewertet mit 5 von 5 Sternen

Easy to set up and use

I really appreciate the ability to see where my Dad is and whether or not he has pressed the SOS button. Very clever piece of kit and he is happy with how it works and the ease of use too.

23. August 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Hazel Spinlove,

Many thanks for your review. We are delighted to see you are utilising our Family Monitoring applications. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.

Many thanks,
J.

Bewertet mit 5 von 5 Sternen

Fantastic service off managing director

Was impressed with service off the MD. The product is as described. It arrived on time.
Tested it seems fine

23. August 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Malcolm Penny,

Many thanks for your review. Delighted to see you are getting on with the staff and they're responding in quick time. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.

Many thanks,
J.

Bewertet mit 5 von 5 Sternen

Great product and happy to recommend

After a bit of a stuttering start we got sorted. This is a great piece of kit that has given confidence and reassurance to my mother whilst providing peace of mind to the rest of the family.

23. August 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Mr Davidson,

Many thanks for your review. We are delighted to see the service has given your mother the confidence and the family peace of mind. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk.

Many thanks,
J.

Bewertet mit 5 von 5 Sternen

Since having First line protect it’s…

Since having First line protect it’s been hassle free and works fine.Very please I change from another provider to this.Thanks Regards Keith.

13. August 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Keith Purton,

Many thanks for your review. We are delighted to see you are getting on with the SOS Alarm. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk

Many thanks,
J.

Bewertet mit 5 von 5 Sternen

Just what we wanted

Just what we wanted. No BT landline required . Delivered on time.
Set up quick and easy.
:) happy customer.

1. Juli 2019
Bewertung ohne vorherige Einladung
elderlyalarmservices.co.uk-Logo

Antwort von elderlyalarmservices.co.uk

Hi Jo,

Many thanks for your review. That's correct, No landline, No installation. So glad you enjoy First Line Protect. Should you have any questions, please don't hesitate to contact us on Freephone 0800 689 0426 or email us at CustomerService@firstlineprotect.co.uk

Many thanks,
J.

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