Purchased a second hand cross trainer with installation. Delivery was around 3-4 weeks as promised and it is working well. Very pleased with everything.
Unternehmen hat geantwortet
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Das sagen Bewerter
Delivery / Installation team turned up on time , immediately went to work and gave us nothing to worry about or make any decision over. ie. They knew what they were doing . The Machine I bought is... Mehr ansehen
Unternehmen hat geantwortet
Ordered a cross trainer, Concept2 rower and a treadmill. All three were delivered when agreed by a really helpful group of three guys. Very pleased with the quality of the machinery. I bought previous... Mehr ansehen
Unternehmen hat geantwortet
I purchased two spinning bikes that turned out to be extremely rusty. Looking back, it makes sense why they refused to show me a video of the bikes before I made the payment. I was also told there wo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über FitKit UK
Vom Unternehmen geschrieben
Kontaktinformationen
Unit 169c, Whittle Road, LE10 3DS, Hinckley, Vereinigtes Königreich
- 01455 245720
- sales@fitkituk.com
- www.fitkituk.com
4,5
Hervorragend
255 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Amazingly quick
Amazingly quick. Very good at responding to questions asked. Great service.
20. April 2022
Antwort von FitKit UK
Thank you for your review Sacha! We really appreciate it!
Broken Belt
I have a gym bike. I contacted Fitkit as I believed a belt had broken. They arranged for someone to come and service the bike, order and install the broken belt.
Communication was good throughout Abid and Shaf sorted everything out.
Great company and great customer service.
Five star service
20. April 2022
Used bench in superb condition
Great piece of used equipment in superb condition. Dispatched and delivered efficiently. Will definitely be looking to buy more used equipment from them!
27. März 2022
Bought a Technogym Spinbike
Bought a Technogym Spinbike.
From the first time i used it it made lots of noises that didn’t sound right. I took a video and sent it to fitkit. They told me this was normal. I shouldn’t of trusted or believed them. I’ve only used the bike 4 times and it’s literally one week outside the 3mth warranty and the bottom bracket has come loose. Bottom brackets should last for years. It’s clear this bike wasn’t serviced/reconditioned correctly before being sold. I’ve brought this up with fitkit and been told it’s out of warranty even though I reported as soon as I got it. I will be going to trading standards. Awful company, clearly not trustworthy
Read your reply just makes my complaint valid.
I emailed my concerns in January and yet not long outside the warranty period a bottom bracket fails. It’s not like a pedal or something. A bottom bracket doesn’t fail in a few weeks. They take years to go and it takes substantial use to fail. Therefore It was obviously faulty before or had not been reconditioned to a correct standard. Any reputable company would see the reported concerns In January and correct this and anyone with a knowledge of bikes would know what I’m saying is 100%correct. Finally the tones of your emails were condescending from the outset. Very classy compared not.
My advice don’t buy anything that is second hand if this company with a 30day warranty. They clearly buy stick in and flip it without service or reconditioned
25. März 2022
Bewertung ohne vorherige Einladung
Antwort von FitKit UK
Hi Adam, all of our used equipment comes with 30 day warranty which is clearly advertised on all listings. I can see you raised an issue regarding noise within the warranty period. We advised the noise was normal for a used chain driven bike and also offered to collect and refund in full. You refused our offer to collect and refund in full and decided to keep the bike.
“If you haven’t already arranged collection for Friday 28th then I will keep the bike. I will just have to trust what you say and if your confidence in the parts and that any can be ordered with Technogym should anything break in the near future”
The issue you reported on 21st march was outside of the warranty period by over 2 months. Whilst its unfortunate that the your bike needs attention / maintenance it is outside of the warranty period which we clearly advertise.
Used commercial gym equipment is still a great way of sourcing quality kit at a fraction of the cost. As with all used items such as used cars they will require maintenance at times but will still last a very long time if looked after.
Regards
FitKit Team
Amazing Quality - Outstanding Customer Service !
Ordered a used Matrix X Trainer off them.. good communication between order and delivery with Chloe giving updates and then delivery day… Tyler and Cam are Superstars!! Nothing too much trouble, genuinely enthusiastic about the product, extremely knowledgeable and they wouldn’t leave until they and we were happy… Such a standout customer experience from these 2 guys - amazing!! I cannot recommend FitKit highly enough!
25. März 2022
Bewertung ohne vorherige Einladung
Brilliant service
Brilliant service. Chloe was so lovely to deal with and really on the ball. Chris was the mechanic and he was so lovely and did an amazing job .. if I could of done I would if given them 10 stars many thanks for being so prompt and professional I would highly recommended fitkit and will definitely be shopping with them again xx
24. März 2022
Antwort von FitKit UK
Thank you Mark, we really appreciate the review
Excellent service on delivery and…
Excellent service on delivery and installation.
Product is as stated.
Prices are very competitive with other company's.
19. März 2022
Antwort von FitKit UK
Hi there, thank you for taking the time to leave us a review. We really appreciate it!
First class service
First class service. Chloe and the installation team couldn't have been more helpful. My two treadmills were delivered and installed with no issues or complaints. The lads were very friendly and professional.
I really cant recommend highly enough. Thank you so much.
18. März 2022
Antwort von FitKit UK
Thank you Matt! We really appreciate your review.
Straight forward to deal with
Straight forward to deal with. What I purchased was what was described.
Would definitely recommend.
17. März 2022
Antwort von FitKit UK
Hi Peter, that's great to hear! Thank you very much for leaving us a review.
Top seller and quick delivery
5. März 2022
Antwort von FitKit UK
Thanks for your review Paul. We really appreciate it!
Great service
Great service. Weights arrived with DPD in a couple of days. Now I’ve no more excuses! Will definitely use again.
3. März 2022
Antwort von FitKit UK
Hi Neill,
Thank you for your review. We really appreciate it! We look forward to hearing from you in the future.
Bought an excite hand cycle December…
Bought an excite hand cycle December went faulty February only used a couple of times, I was told to contact technogym as they would not have parts. Not good
18. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von FitKit UK
Hi Surjit, unfortunately your item is outside of warranty and we do not have spare parts for your machine. As advised, these parts are only available directly from the manufacturer.
Kind regards.
Antwort von FitKit UK
Hi Anna, we're glad you're happy with our service. Thank you very much for leaving us a review!
Excellent service and dumbells were…
Excellent service and dumbells were exactly as advertised and it great condition.
4. Februar 2022
Antwort von FitKit UK
Hi Stuart, thank you for leaving us a review! We really appreciate it & we're so happy you like your dumbbells!
The weights were a bit battered
The weights were a bit dirty, rusty and knackered. But I guess they'll do the job once i've cleaned them....
3. Februar 2022
Antwort von FitKit UK
Hi Nicky, we are sorry to hear that you're not satisfied with the condition of your plates.
These are used plates and therefore will display signs of usage. If you are not happy to keep them, please email us on sales@fitkituk.com so that we can discuss a return with you.
Many thanks,
FitKit UK
Awesome company
Awesome company, fast delivery, great value
31. Jänner 2022
Bewertung ohne vorherige Einladung
Antwort von FitKit UK
Thank you for your feedback again, we really do appreciate it!
Brilliant service great prices.
22. Jänner 2022
Antwort von FitKit UK
Thank you very much for your feedback, Julie
Precor 8 piece gym package…
Ordered the Precor 8 piece gym package along with adjustable bench, barbell and bumper weights. Fantastic products, boys were great that came and installed it. Very professional and quick!
22. Jänner 2022
Bewertung ohne vorherige Einladung
Antwort von FitKit UK
Hi Jay,
Thank you very much for your feedback, it is much appreciated and we are really glad you're happy with your Precor set.
Spoke to the team at FitUK about a life…
Spoke to the team at FitUK about a life fitness cross trainer , they were very helpful , ordered the machine it was delivered installed within 10 days.
The on site delivery team are a credit to your business, professional,respectful, informative I would highly recommend FitUK to anyone looking to purchase fitness equipment
Thank you very much FitUK 👏
21. Jänner 2022
Bewertung ohne vorherige Einladung
Antwort von FitKit UK
Thank you for giving us some feedback Chris, we really appreciate it.
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