Friends Provident International Bewertungen 

I have a life insurance policy with you. My wife also does. We pay monthly by credit card. My card expired and it has taken over two months to get a new direct debit working. You sent me a payment link which didn't work. You then asked me to fax a DD form to you. Problem is I don't know anyone with a fax machine - it is 2021, after all. In the end I had to courier you a signed DD form. And I've not heard a peep for two weeks...until yesterday when you took one monthly payment, rather than the usual two. I think I have done what I can to pay you, so it's over to you now. I honestly have to say I feel like you just don't care about your customers. For what we have paid you over the years it's probably not unreasonable to expect a little more customer care, surely? I've given up, life's just too short.
I really hope to hear from you.
Some time...

I am a international member and I like Friends Provident

I’ve asked my representative to give me feedback on my policy if I am unable to carry on with it due to unemployment!Ive been waiting since the 21July and no word!What happens to money have been paying since 2016?How long do I wait?

Many years ago while living in Beijing, I was approached as a well known business owner to invest using FP. I was told that I just had to leave my money in for 2 years. I put in a lot over that period well a lot for me. Years and years went by and I needed to access my money. I was next to impossible to communicate well with FP. and after a decade or more I discovered when I tried to get my money that it was not an investment at all but Life Insurance? and that I could not get my money. I lost thousands with FP

I have been trying to withdraw par of my money, without penalties, and the process has been slow. I understand to validate the person is asking for the money is you.. and don’t give it to somebody else. I have provided the information required, even I went to an official department in municipality in the city where I live to validate my identity and provided sufficient evidence is me but I still waiting. Perhaps they could implement a better system to validate the identity of the policy holder thus expedite this process.

My interaction was to advise regarding closure of premium payments.
I would have continued paying premiums beyond the minimum period of 5 years had Friends been reliable and efficient. Please refer to my multiple exchanges over the past few years with your office, I will skip the unpleasant exchanges but I will NOT recommend FPI to anyone. FPI may be good in returns of your investment but your operations and staff need to improve on their performance.

I must say that reading all these mainly negative reviews disturbs me.
I have been with you for 12 years and have not had any negative experience that I would consider abnormal.
The only problem I have is the length of time it takes to execute the trade when I'm trading. I would actually be okay with that time if there was a email sent out informally so to speak after the trade was made. In that way I wouldn't have to wait the extra 24 to 48 hours find out if my trade was made how much I got it for etc I would much rather not have to have that on my mind.

No body contacts related my fund performance. Unable to reach any representative to discuss about fund management.

My representative stopped working with FPI five years ago and FPI won't provide me the name of it's representatives, therefore I can't change my investiments since 2016!!!!! Losing an amazing amount of money there because I can't change the investiments myself and habe not access to consulting.

Never bothered writing a review but share many of the same issues mentioned by others. Took out 2 policies with Britex in the 90s. I didn't read the paperwork properly for the second policy that somehow had a term of 25-30years. Britex went out of business and FPI weren't interested when I complained.
Their IoM customer service has been consistently dreadful for the last 20 years. The people are all very nice but their systems are broken, the simplest request will take 2-4weeks. The advice is usually non-existent or slow. And the fees are outrageous when looked at compared to modern providers. They know that it is is impossible to escape without a major tax implication.
I would strongly recommend that you avoid.

For life insurance every premium seem to be the sane struggle for me to transfer the correct amount.
Why cant they accept credit card payment (i dont mean autodebit)...

I am on an overall basis happy with the fund choices. However the brokers and intermediaries in UAE are bad. Stay clear of them. Manage your own funds.

The fund performances have not been satisfactorily in general.

Started and Been invested in FPI from 2008.

Unfortunately I was tricked by a broker named Mr. Brian ( Srilankan) who worked for Continental Financial Services in Dubai who then fled from Dubai.

And then without my consent i got informed that my policy has been moved and being handled by some other brokers known as Trillium Brokerage.

I never had a very good interaction with them and therefore stopped payment of my policy. I had invested USD 19500 and over the years it has come down to USD 14000.

I just want it to expire so i can collect the amount and invest it some place else where i get proper response and good returns.

I am weary of investing again in FPI due to this bad experience.

I really don't have a clue what my money is doing with Friends Provident as I never hear anything and would not even know how I could escape. My money just goes out each month...

I have been with FP for >10 years but unable to terminate due to lock-in period which I regretted.

I have never received financial updates on your products and charges are much higher than privileged banking customers.

Considering my self managed funds, I don’t feel that any value being your customers.

A mailed letter to me went astray due to COVID. Luckily, I found out about the problem and an electronic replacement scanned copy was sent to my email (there is also a "Secure Mailbox" available on the portal). However, they insist they will mail future letters for me to my advisor, in Indonesia, which has a highly-insecure postal service. Why not avail either of the available electronic mechanisms already in use, but only when things go wrong ? Why do the advisors email me to say they cannot use email to communicate ? Curious.