Excellent way of spreading the cost of a purchase without incurring interest charges if you clear your balance over 3 months, you can also extend your credit over a longer period and pay a little inte... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I bought a bedroom set from here for £200 plus 50 for delivery and it was brilliant. the guys were helpful on delivery and the set was great, took a bit longer than i would of liked to assemble but f... Mehr ansehen
I was unsure of what to expect when i was introduced to use Frasers plus but i decided to try it and i discovered that it is easy to use and everything the service provider promised is what it is and... Mehr ansehen
Scammers - wouldn’t use the app or frasers- had been fine for my first purchase- was happy and then went to use the app again. This time has been difficult customer service also really slow and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Frasers Plus is a credit product that lets you spread the cost of your purchases and manage payments easily through the Frasers Plus app, giving you full control whether you shop in‑store or online. You can choose to pay in full after one month interest‑free, use an interest‑free Pay in 3 instalment plan, or spread the cost over 6, 12, 24 or 36 months with a representative APR of 29.9% (variable). If you later decide you’d prefer a longer repayment period, you can also replan a purchase directly within your Frasers Plus account, giving you flexibility to adjust your payments as needed. Further details can be found on our FAQs: https://fgsupporthelp.zendesk.com/hc/en-gb
Kontaktinformationen
Vereinigtes Königreich
- www.frasersplus.com
3,6
Akzeptabel
2035 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
twice before using Frasers Plus – unfair and biased dispute process
would strongly advise anyone considering using Frasers Plus, particularly when shopping with Flannels, to think twice.
In my experience, their dispute process is far from impartial. Frasers Plus operates within the same group as Flannels, which raises serious concerns about how independently disputes are investigated.
I returned an item and have supporting evidence, including proof of postage and an email from the retailer confirming receipt. Despite this, Frasers Plus rejected my dispute, claiming the retailer had provided evidence that the item was not received. They refused to share this supposed evidence with me, making it impossible to challenge their findings.
Even more concerning, the matter appeared to be investigated and concluded within just a few hours. I seriously question how a thorough and fair investigation could have taken place in that time.
I have continued making payments despite the ongoing dispute and have now escalated the matter to the Financial Ombudsman Service.
My advice: use an independent credit card provider instead, where eligible purchases may benefit from Section 75 protection. Do not assume Frasers Plus will protect you if something goes wrong. Based on my experience, you could be left paying for goods you have returned, with little meaningful support.
Extremely disappointing and a complete loss of trust.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Molly, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand your frustration with the outcome of your dispute.
We appreciate that this situation has caused concern, particularly as you believe you have evidence supporting the return of the item. However, dispute investigations are conducted using the information available from all relevant parties and are assessed in line with the applicable process and evidence provided.
As we do not have access to your account details via Trustpilot, we are unable to review the specifics of your case or discuss the evidence considered as part of the investigation on this public platform. For your security, we also recommend that you do not share any personal or account information here.
We note that you have escalated your concerns to the Financial Ombudsman Service. As this process is now underway, the appropriate teams will continue to engage with the matter through the relevant channels.
Plans were convenient for shopping…
Plans were convenient for shopping online or instore
28. Oktober 2026
Bewertung ohne vorherige Einladung
Impressed about the service offered to…
Impressed about the service offered to me. Very grateful about my shopping experience 😊.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Seamless service
I was unsure of what to expect when i was introduced to use Frasers plus but i decided to try it and i discovered that it is easy to use and everything the service provider promised is what it is and how it works.
I have not encountered any difficulty after i started using the app. I also appreciate the payment plan because i do not have to pay anything at the time of purchase which gives me enough time to plan a payment.
24. Juli 2026
Bewertung ohne vorherige Einladung
We like Frasers plus
We like frasers plus as we think they are fair with there prices and choice of items and have multi chocies of payments that suit your pockets
28. Oktober 2026
Bewertung ohne vorherige Einladung
NOWT TO PAY 4 1st MONTH.
Great App to use, totally user friendly.
Exemplary with 1st month free, that is truly MOST VALUABLE & USEFUL for me.
⭐️⭐️⭐️⭐️⭐️➕
1. Oktober 2026
Bewertung ohne vorherige Einladung
perfect thay r v good always look after…
perfect thay r v good always look after customers
9. Oktober 2026
Bewertung ohne vorherige Einladung
Easy Exprience
Find Studio's website very easy to use especially their payment options. They give plenty of notice for payment options. I will be using them for upcoming Christmas shopping.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Avoid using buy now pay later option
UPDATE: I’ve been charged a late payment fee! No email, no notification, lucky I just checked the app. As suspected, the bnpl is completely misleading. Please don’t fall into the same trap I did, avoid using this as a payment option. Funny how they can respond to a negative review on here instantly but I’m still waiting for their customer service to reply to me on the app days later! 😂 the positive reviews also seem very suspect. I’m sure one will appear straight after this one.
I feel compelled to write this review to warn others about using the instalment payment option offered through Sports Direct purchases.
I consider myself fairly knowledgeable when it comes to buy-now-pay-later and finance apps, but this has been one of the most frustrating experiences I've had. I only had a small balance to pay and believed I had set up a straightforward monthly payment arrangement, but I unexpectedly received an email stating that I had missed a payment. I still have no idea how this happened.
The next thing I knew, my account had apparently been moved to a 36-month repayment plan with interest attached. For a balance of just over £100, this seemed completely disproportionate and felt more beneficial to the lender than the customer.
What has frustrated me most is the complete lack of customer support. I received no response to support tickets submitted through the app, and every attempt to call resulted in long hold times before the call was disconnected.
Eventually, I managed to locate their bank details within the app and paid the outstanding balance in full. I am now waiting to see whether any additional interest charges will still be applied.
Based on my experience, I would strongly recommend reading all terms carefully before using this finance option. I found the process confusing, difficult to manage, and almost impossible to get support for when something went wrong.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Lou, thank you for taking the time to share your feedback. We're sorry to hear that you've found your experience frustrating and that you were unable to get the support you needed when trying to understand your repayment options.
We appreciate that receiving a missed payment notification and seeing your account move onto a different repayment arrangement can be concerning. Payment plans are managed in line with the terms of the credit agreement, and if an account falls into arrears, it may be automatically re-planned to help repay the outstanding balance over a longer period.
We're also sorry to hear about the difficulties you've experienced contacting our Customer Services team. We understand how frustrating it can be when you're looking for clarification on your account and are unable to get a timely response.
As we do not have access to account details via Trustpilot, we're unable to review the specific circumstances of your account or discuss any payments, interest, or repayment plans on this public platform. For your security, we also recommend that you do not share any personal or account information here.
If you still have concerns about your account balance, repayment plan, or any interest applied, please continue to contact our Customer Services team through the app, where they will be able to review your account and provide account-specific information.
Owe me £150 but no response
I'm supposed to be refunded £150 however I'm now considering this theft as they are not processing the refund. I've been trying to contact fraser plus using the live chat and I've never once received a response. Its been 2 weeks and still no refund. There's no other way to contact other than live chat but no one responds! EDIT AFTER RESPOSE: the retailer has processed the refund and it does show in my Frasers plus account however my account just shows that it is in credit and no refund has been processed back to my bank account. i have since found out that frasers plus have added a part of my refund to a previous payment plan clearing the plan which i did not request. this purchase was a new plan that had been set up and therefore any payment towards this plan should have been refunded and not put onto a different plan. I have since found a phone number via AI as it is not advertised anywhere on the website or app. they confirmed that Frasers plus was not going to contact me or refund me my money until i made contact with them. for some reason Frasers plus do not automatically process refunds back to your account. they require you to contact them to give them the account details to process the refund. awful awful awful company that i will never use again. I've been waiting for this refund since 2nd of October and I'm writing this in the 28th
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi there, thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with the service you've received.
If the refund relates to a returned or cancelled order, the retailer must first process and issue the refund before it can be applied to your Frasers Plus account. Once a refund has been received, it will be reflected on the account accordingly.
We're sorry to hear that you've been unable to get the support you need through live chat and understand how frustrating it can be when you're waiting for an update. Unfortunately, we do not have access to account information via Trustpilot, so we're unable to review the status of your refund or discuss your account on this public platform.
For your security, please do not share any personal or account details on Trustpilot. We would encourage you to continue contacting our Customer Services team so they can review your account and provide an update on the status of the refund.
Changed my points to £10
Changed my points to £10, bought two pairs of trainers for my mum, no delivery, contact them , they are sorry they cancelled the order for no reason, that's what i thought in the beginning, but it turned they cancel it so that I can't use my £10 voucher, gave me my money back but not my points or the voucher, is this the new way of scamming customers, let them Accumulate points then take it away.
Is anyone on your team heard or know MATH ? You refunded me on the 3rd, today 28, that's 25 and nothing received.
Chatted with one of your team on the app and said that he refunded my money, My bill was 33.99, paid 23.99 and £10 voucher, been refunded £23.99 when I asked again, the answer we refunded you all the money, asked about the voucher he ignored to answer and thank me for my time, asked again another been told you've got your money.
Just forget it, already bought the shoes with another company,
Hopefully in the future you will learn how to lie better.
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Nabil, thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate how disappointing it must have been to have your order cancelled.
When an order is cancelled and a refund is processed, any loyalty points used as part of the purchase are typically refunded separately and can take up to 7 days to be returned to your account.
If it has been more than 7 days since your refund was processed and your loyalty points have still not been returned, please contact us via the messaging service within the app. Our Customer Services team will be happy to review this further for you.
We'd like to reassure you that cancelled orders are not used as a means of removing customer rewards, and we're sorry that this experience has left you feeling otherwise.
Es lo peor no se lo recomiendo a nadie
Es lo peor no se lo recomiendo a nadie, use el crédito £284 por una hora me cobraron casi £40 libras de mas como no tenía mi tarjeta use la aplicación llegue a casa llegue a pagar la cuenta estaba £324 me toco que pagar.
No lo recomiendo a nadie.
Solo piensen esto solo una hora £40 que pasaría pasara 1 semana.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Very poor I think i paid up in full i…
Very poor I think i paid up in full i try to email them and message on the app to tell them but know reply from them so I will not be dealing with them anymore
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Mark, thank you for taking the time to leave a review. We're sorry to hear that you've been unable to get the support you were looking for.
If you believe you have paid your balance in full, our Customer Services team will be able to review your account and confirm this for you. Unfortunately, we do not have access to account details via Trustpilot, so we're unable to verify your balance or discuss any account-specific information on this platform.
We understand your frustration regarding not receiving a response to your messages and apologise for any delays you may have experienced. We would encourage you to continue contacting our Customer Services team so they can investigate your query and provide an update on your account.
Hopeless Staff
I ordered 2 pairs of trainers online but after ordering my friend told me Sports Direct will not allow you to return them to the store!
I checked this and it was true and you have to pay to send back! Within a few miniutes I cancelled the order and screenshot the message from the agent to say cancelled.
I then received a message from Evrie to say about delivery, its impossible to contact Sports Direct as no phone number but I sent an email. They said they will ask Evrie to not deliver and return it to them. This happened but Frasers banking is now chasing me for the money! Several emails sent to say what has happened but they say Sports Direct has not cancelled the payment!
Hard to get through on the phone to Frasers as they say contact the merchant!!! OMG!
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Jane, thank you for taking the time to leave a review. We're sorry to hear about your experience and understand how frustrating this situation must be.
If an order is cancelled or returned, any associated refund or cancellation must first be processed and confirmed by the retailer before it can be reflected on your Frasers Plus account. Until we receive this information from the retailer, the balance may still appear on the account.
We appreciate that you have already contacted both the retailer and our Customer Services team regarding this matter. However, as we do not have access to your account details through Trustpilot, we're unable to review the status of the order, discuss account-specific information, or investigate the communications you've received on this public platform.
For your security, we also recommend that you do not share any personal or account information on Trustpilot. Please continue to work with our Customer Services team, who can liaise with the relevant parties and review any updates received regarding the cancellation and associated balance.
They have reduced my limit to £200 even…
They have reduced my limit to £200 even though I have never missed a payment and my credit rating has went up. When I emailed they told me its confidential how they make their decisions. I now have closed my account.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Hg, thank you for taking the time to leave a review. We're sorry to hear you're disappointed with the recent reduction to your credit limit.
Credit limits are reviewed periodically and a number of factors may be considered as part of this process, not solely payment history or credit score changes. We appreciate that this can be frustrating, particularly when you have maintained your account and made payments on time.
As we do not have access to your account details through Trustpilot, we're unable to discuss the specific reasons for the decision on this public platform. For security and privacy reasons, some of the information used during account reviews cannot be disclosed.
We're sorry to hear that you have chosen to close your account as a result of this experience. We value your feedback and will ensure your comments are shared with the relevant team as part of our ongoing review of the customer experience.
frashersplus app is a Scam
Scammers - wouldn’t use the app or frasers- had been fine for my first purchase- was happy and then went to use the app again.
This time has been difficult customer service also really slow and don’t answer your questions - I am simply asking why the money I have already paid hasn’t come off the bill and they are still trying to charge me.
Honestly avoid this it’s difficult to use the app (probably on purpose)
I am very unsatisfied and will not be using this again
24. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Yasmin, thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience and that our service has not met your expectations.
We understand your concerns regarding payments you've already made and why your balance may not appear as you expected. However, as we do not have access to account details through Trustpilot, we're unable to review account-specific transactions or explain balance changes on this public platform.
For your security, we also recommend that you do not share any personal or account information on Trustpilot. If you believe a payment has not been correctly applied to your account, please continue to contact our Customer Services team, who can access your account, investigate the payment history, and provide a detailed explanation of your balance.
We're sorry to hear that you've found the app difficult to use and that you have been unhappy with the support you've received. Your feedback is important to us, and we will ensure your comments are shared with the relevant teams for review.
feel like ive been scammed made an…
feel like ive been scammed made an order from studio had to return half as it didnt work paid 12 pounds delivery they wanted 12 to return ! email after email 12 wavered eventually item refunded 1 item left 30 pound shoes , trying to pay studio ....nowhere to pay emails from frasersi dont have a account with them ignored them realized they are the company im dealing with missed first payment in the mix up around 4 pounds 12 pound charge added ...put on longest payment plan due to missing payment shoes will cost well over 100 ridiculas feel like ive been robbed I want nothing to do with this company at all ever ....what have I got myself into never mind the credit report notices over a four pound payment ...my advice dont bother use Very or any reputable company this cannot be how to keep customers
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi there, thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience.
From your review, it appears there may have been some confusion around returns, account payments, and the operation of your credit agreement. We appreciate how disappointing it can be when charges or account communications are not understood as expected.
Delivery and return charges are set by the retailer and can vary depending on the retailer's returns policy. If items are returned, any applicable refund must first be processed by the retailer before it can be applied to your Frasers Plus account.
Regarding missed payment charges and payment plans, payments remain due in line with the terms of your credit agreement, even where there are ongoing queries regarding orders or refunds. Missing a payment may result in fees being applied and could affect the repayment options available on the account.
As we do not have access to your account details through Trustpilot, we're unable to review the specific circumstances of your case or discuss account information on this public platform. For your security, we also recommend that you do not share any personal or account details here.
If you believe any charges have been applied incorrectly or would like an explanation of your account activity, please continue to contact our Customer Services team, who can access your account and investigate your concerns in more detail.
It is virtually impossible to get past the bot!!
It is virtually impossible to get past the bot to speak with a human. The bot does not seem to understand anything and gives totally wrong options.
I will NOT be buying through Frasers again
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Ian, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed with your experience.
We understand that not being able to quickly reach the support you need can be frustrating, particularly when you're trying to resolve an issue. Our chat service is designed to help with many common queries, but we appreciate that there are occasions where customers would prefer to speak directly with a member of the team.
We're sorry to hear that the options provided did not address your query and that this has left you with a negative impression of our service.
As we do not have access to account details via Trustpilot, we're unable to review your specific interactions from this platform. However, we value your feedback and will ensure your comments regarding the chat experience are shared with the relevant team for review.
My experience with Frasers is that when…
My experience with Frasers is that when you want to send a faulty item back that you had for less than a week it’s a constant battle of between 40 to 60 emails until they do the right thing I had a tv that turned up broke I had to send photos emails were about 60 then they picked up. Now I have a soundbar that turn up and I was getting a hissing noise it was from a company called DMD I’ve taken pictures why the soundbar is hissing what can a photo tell you there was no sticky label in the box apart from a piece of paper that you had to fill in that goes inside the box they tell me to take it to the post office it’s free of charge this is a lie I will have to pay to send it back out of my own money I don’t even have a address to send it to basically I have to take to the post office waste my own money then they said I could have a refund to my account I’m well within my rights to refuse and I have the soundbar is faulty because I bought a soundbar from Amazon and it works perfectly there no background noise it came in a day the DMD soundbar had no batteries the Amazon one did the it’s got more power and works perfectly I’ve still got the DMD soundbar waiting for them to pickup that’s the way this company treats its customers.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Paul, thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate how frustrating it must be when you're trying to return a faulty item and feeling that the process is taking longer than expected.
From your review, it appears that your concerns relate to the retailer's returns process and the handling of a faulty product. The retailer is responsible for assessing faulty item claims, arranging returns where appropriate, and processing any resulting refund or replacement.
As we do not have access to your account or order details through Trustpilot, we're unable to investigate the specific circumstances of your case or comment on any correspondence you may have had. For your security, we also recommend that you do not share any personal or account information on this public platform.
We understand that repeated requests for information and uncertainty around returns arrangements can be frustrating. If you require further assistance regarding your order or return, we would encourage you to continue working directly with the retailer's customer service team, who will be best placed to review the details and provide an update on the status of your case.
Been using a while had no issues until…
Been using a while had no issues until now. Never missed payments or even come close to my credit limit. They today reduced my credit limit by over £500 leaving just £80 available.
This is apparently for my circumstances and affordability which is nonsense I've never missed payments. They have however damaged my credit report as it will now state that I am using almost 100% of available credit, that to me is an intentional move to damage my report but tell me it's for my benefit.
Anyone thinking of applying with these Crookes don't.
Use a credit card if you can't buy it outright. These people don't deserve your business!
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Frasers Plus
Hi Peter, thank you for taking the time to leave a review. We're sorry to hear that you're disappointed with the recent change to your credit limit.
Credit limit reviews are carried out periodically and take a range of factors into account, not solely payment history. While we appreciate that you have maintained your payments, changes to a credit limit do not necessarily indicate that anything has been done incorrectly by the customer.
We understand your concerns regarding the impact this may have on your credit file. However, credit limit adjustments are made following our regular account review processes and are not intended to negatively affect a customer's credit profile.
As we do not have access to your account details through Trustpilot, we're unable to discuss the specific reasons for the change on this public platform. For your security, we also recommend that you do not share any personal or account information here.
If you would like further information regarding your account, please contact our Customer Services team, who will be able to review your circumstances and provide any information available to them.
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