Lost money due to systems not working
I signed up for swimming lessons in January but due to an injury had to stop these. I left two voice mails asking to cancel the class but neither of these were answered ( Perdiswell claim they had no record of these and, incredibly, say they are too short staffed to reply to all voice mails)
I discovered that I had paid by direct debit and that to cancel this I had to give notice in writing ( which apparently is in the terms and conditions of my contract)
I have been paying for swimming lessons for the last six months that I tried to cancel (about £250) I know I left the messages but obviously the Perdiswell system did not pick this up.
Antwort von Freedom Leisure - Perdiswell Leisure Centre
Thank you for taking the time to share your feedback with us. We acknowledge your frustration regarding the direct debit payments following your injury and the difficulties you experienced when attempting to reach out by phone to cancel your sessions. We will forward this onto the team at Perdiswell so they are aware of this feedback and can take action accordingly. Thanks again for your feedback.