Frontpoint Bewertungen 

All I got was an email about installation. I needed help with my account.

Easy to use the chat option to clear up my problem.

My issue is probably not common and not listed in your help systems. I had a difficult time getting to speak to anyone. I used the chat to finally get a referral to a live person. Very frustrating and as a customer for over 9 years I am not impressed with you system and processes.

While I can appreciate that the customer service representatives tried to make it work I'm not really satisfied with the service. First of all, it takes way too long to get customer service on the phone and when you do, there are multiple transfers before you can get to the right person which multiplies the wait time. For busy working professionals, it doesn't work. For that reason, I went months without the system working properly.

I needed to upgrade my 11-year-old frontpoint alarm system after speaking to a Frontpoint representative, I was able to upgrade my equipment and add modern features to my equipment at a very reasonable price.

Very professional and knowledgeable, work hard to solve any problems or concerns you may have

I am probably not the average user. Bought an old house and had to upgrade the light switches so I decided to go z-wave for all the switches and locks in the house. Works perfectly - solid - even added it to my business - video, sensors etc. - so I seemlessly toggle between the two.

I think the reputation Frontpoint has is well deserved. Anytime I have inadvertently set off the alarm by accident I receive a phone call almost immediately checking on the status. I have a good feeling about this and the way they monitor my account.

Clear explanation, friendly, professional

Had the service with 3 year contract that I fulfilled even though they wouldn't let me cancel. Contract expired but we didn't renew. Charged my account again, tried to call and cancel but you have to jump through hoops to get that far even. Then they want to force you to pay another month's worth of service just to cancel. Had multiple times alarm went off but never received a check in call from them so haven't even used the service for last two years I've been paying.

great service along with great help with set up just a great expience

I was impressed of the ability of your representative to swiftly identify and solve my issue from multiple angles before making well-informed decisions.

Representative was knowledgeable and professional. He was courteous and easy to work with with

It’s easy to make contact with you, and I seem to get very good instructions on how to fix my system, and it works well!

Response was quick and easy with the tech providing positive feedback to my actions.

She knew just what to do.

Friendly, helpful support from knowledgeable staff.

Personable and knowledgeable customer service. I have never felt rushed off a phone call and when you are a senior we get rushed off frequently.