1 of the 2 pieces i ordered arrived damaged. I had to email and call customer service multiple times to follow up with them to get any answers on where my replacement piece was. They did finally reach... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered A $250 portable table lamp. Lamp shade arrived poorly put together, excess glue visible at the seam like a childs art and craft project; seams lopsided and uneven. Even a home goods 20 dollar... Mehr ansehen
Unternehmen hat geantwortet
The lamp I ordered is beautiful...even better in person than in the photo. In addition to be extremely happy with my order, the care taken with the protective packaging was remarkable. Lamp was in pri... Mehr ansehen
This is going to be a controversial review. The cherry lamp is absolutely beautiful, a true work of art. The glossy cream glass spheres, chrome stems, and gold leaf make it a real statement piece.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Lulu and Georgia
Vom Unternehmen geschrieben
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Kontaktinformationen
5410 Wilshire Blvd, 90036, Los Angeles, Vereinigte Staaten
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3,5
Akzeptabel
6860 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Love the salt and pepper grinder set
Love the salt and pepper grinder set. Beautiful heavy and well made. Look so elegant on my kitchen counter
12. Oktober 2026
The lamp I ordered is beautiful...even…
The lamp I ordered is beautiful...even better in person than in the photo. In addition to be extremely happy with my order, the care taken with the protective packaging was remarkable. Lamp was in pristine condition when it arrived.
12. Oktober 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Terrible customer service
I ordered a beautiful, exclusive L&G sideboard and it arrived damaged in 2 places. The delivery company suggested that I refuse delivery so I did.
It has now been 48 hours and despite contacting the company via email and chat multiple times, I have yet to hear from them. This is terrible customer service.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Lulu and Georgia
Suzanne,
We thank you for reaching out. We're so sorry to hear you received a damaged item. We sent a request through Trustpilot to gather more information to share with our Customer Experience team.
Lulu and Georgia
Antwort von Lulu and Georgia
DeShon,
We are glad you enjoyed your experience and received your item as expected.
Lulu and Georgia
Disappointing Customer service for damaged piece.
1 of the 2 pieces i ordered arrived damaged. I had to email and call customer service multiple times to follow up with them to get any answers on where my replacement piece was. They did finally reach back out to me and apologize for the delay, but I’m lucky this was nothing I needed urgently. I also would have appreciated some kind of discount or refund as a show of good faith for my patience, effort, and the inconvenience and delay. I have received refunds from other furniture companies for this exact situation without even asking, but nothing was ever offered by Lulu & Georgia.
2. Oktober 2026
Antwort von Lulu and Georgia
Kim,
We’re sorry for the damage to your item and for the delays and repeated follow-ups needed to get an update on your replacement. We understand how frustrating this experience must have been.
We’re glad our Support team was able to assist and that a discount code was offered toward a future order as a gesture of goodwill. We appreciate you sharing your feedback, as it helps us identify opportunities to improve both our communication and resolution process.
Thank you for your patience, and we hope to have the opportunity to provide you with a better experience in the future.
Lulu and Georgia
Excellent Trade Representative
I am working with a trade representative who has been very responsive and helpful
2. Oktober 2026
Antwort von Lulu and Georgia
Paleny,
We are so pleased to hear that your trade representative has provided such attentive and prompt support. Thank you for sharing your positive feedback with us!
Lulu and Georgia
What's the point of a showroom?
I recently visited your new Melrose store to see the bedding in person after discovering it online. Unfortunately, the showroom only had one colorway on display.
The sales associate was very kind, but when I asked about seeing the other colors, I was advised to order them online and return them if I didn't like them, since returns are free. I found this suggestion unusual, particularly for a customer who had made the effort to visit the showroom specifically to see the product in person.
I then discovered that shipping would cost $50. Hoping to find a reasonable alternative, I called the showroom to ask whether they could order the bedding for me to pick up in-store, which would allow me to see the colors without paying such a substantial shipping fee. I was told this wasn't possible.
I genuinely love your products, which is why I was so disappointed by this experience. For a high-end brand, I would expect a more customer-friendly approach to helping customers evaluate their options before making a purchase. Being told to pay to ship items simply to see the colors, with no alternative offered, feels unreasonable and creates an unnecessary barrier to buying your products.
10. Oktober 2026
Antwort von Lulu and Georgia
AP,
Thank you for visiting our Melrose showroom and sharing your feedback. We’re glad to hear our associate was kind and helpful, but we’re sorry the limited bedding selection and shipping costs left you disappointed.
While our showroom allows customers to experience a selection of our best-selling products in person, Lulu and Georgia remains an online-based retailer. Our showroom also offers design assistance to help customers explore products and find the right pieces for their spaces. It is not a traditional retail store where purchases can be made for in-store pickup to avoid shipping fees, and shipping charges still apply to orders placed through our showroom.
We understand how helpful it would have been to see more colorways in person before making a decision, and we appreciate your feedback regarding the selection available in our showroom. We’ll be sure to share it with our team as we continue to evaluate the showroom experience.
Thank you again for your interest in Lulu and Georgia and for taking the time to share your experience.
Lulu and Georgia
The pillows arrived in a speedy 2 days…
The pillows arrived in a speedy 2 days and helped my living room transition right into fall. The colors were exactly as shown.
3. Oktober 2026
Antwort von Lulu and Georgia
Elizabeth,
We are so happy to hear that your new pillows arrived so quickly and that their true-to-photo colors helped refresh your living room for the new season! Thank you so much for taking the time to share your positive experience with us.
Lulu and Georgia
Everything was perfect
Everything was perfect, from ordering to being kept notified as to the progress of the purchase, The item was beautifully packed & exactly as pictured.
Ok
9. Oktober 2026
Antwort von Lulu and Georgia
Jean,
We are so happy to hear that your experience was perfect from start to finish! It is wonderful to know that you were kept well-informed on your order's progress and that your item arrived carefully packaged and exactly as expected. Thank you so much for sharing your positive feedback with us.
Lulu and Georgia
I am extremely disappointed with this…
I am extremely disappointed with this company’s handling of my order. The wrong item was shipped, which raises concerns about the company’s order verification and quality control processes. Despite the inconvenience, there is no customer service phone number available to speak directly with a representative. The live chat is AI-based, leaving email as the only available means of communication, with additional delays while waiting for a response. For a company charging customers a significant amount of money for its products, this level of service is unacceptable. Customers should be able to expect that their orders will be carefully verified and that the correct items will be shipped. Furthermore, when an error occurs, the company should provide accessible and efficient customer support to resolve the issue promptly. I strongly encourage the company to improve its order fulfillment procedures, implement better quality control measures, and provide more accessible customer service. Customers deserve accuracy, accountability, and timely assistance, especially when they are paying a premium for their purchases.
9. Oktober 2026
Antwort von Lulu and Georgia
Hi there,
We’re sorry to hear about your experience and understand your frustration with receiving the wrong item and the time it took to get assistance. We recognize how important accurate order fulfillment and timely support are, especially when something goes wrong.
We’re glad to see that a member of our team was able to assist you and resolve the matter. We appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve.
Lulu and Georgia
Ordered A $250 portable table lamp
Ordered A $250 portable table lamp. Lamp shade arrived poorly put together, excess glue visible at the seam like a childs art and craft project; seams lopsided and uneven. Even a home goods 20 dollar lamp looks better.
Emailed customer service 4 days ago— have not heard a peep. Wow. Terrible product and terrible customer service.
9. Oktober 2026
Antwort von Lulu and Georgia
DW,
We’re sorry to hear about the condition of your lamp shade and the frustration caused by not receiving a response sooner. This is certainly not the experience we want for our customers.
We’ll have a member of our team follow up with you directly to review the issue and assist with next steps. Thank you for bringing this to our attention.
Lulu and Georgia
The last order did not come yet
The last order did not come yet, and the previous one that says delivered on Monday I do not have either
10/16
It’s been almost a month now and your associate sent me an email saying it was delivered on Monday period! When I don’t have it. I will keep submitting this review until I get my item resolved
8. Oktober 2026
Antwort von Lulu and Georgia
Katia,
We’re sorry to hear that you haven’t received either of your orders, including the one marked as delivered. We understand how frustrating this must be.
We’ll have a member of our team follow up with you directly to investigate the delivery status of both orders and assist with the next steps.
Thank you for bringing this to our attention.
Lulu and Georgia
Great delivery experience
Delivery service was great. They put everything together and made sure it was in the right spot
8. Oktober 2026
Antwort von Lulu and Georgia
Adam,
We are so happy to hear that your delivery went smoothly and that our team took great care in setting up your item right where you wanted it. Thank you for sharing your positive feedback with us!
Lulu and Georgia
Antwort von Lulu and Georgia
Jody,
Thank you for sharing your thoughts with us. We are so delighted to hear that your new item met your expectations and looks wonderful in your space. Your feedback truly means the world to our team.
Lulu and Georgia
Incredible and personal customer…
Incredible and personal customer service. High quality products and designs.
8. Oktober 2026
Antwort von Lulu and Georgia
Hi there,
We are so thrilled to hear that you enjoyed our attentive service as well as the craftsmanship and style of our items. Thank you so much for sharing your wonderful feedback with us!
Lulu and Georgia
Lulu and Georgia Light Fixtures
We had a great experience with Lulu and Georgia selecting light fixtures. We were able to get on a call with a lighting expert to help guide us through the process. I am excited to see them once they are installed.
30. September 2026
Antwort von Lulu and Georgia
Mary Kay,
We are thrilled to hear that you had such a wonderful experience choosing your new illumination pieces. It is fantastic that our specialist could assist you through the selection process, and we share in your excitement to see everything set up in your space.
Lulu and Georgia
The order was processed quickly and I…
The order was processed quickly and I received it sooner than I thought. I love the rug ,it is beautiful! Lulu and Georgia has so many beautiful home accents and furniture. I love their products— Good quality!
8. Oktober 2026
Antwort von Lulu and Georgia
Karen,
We are thrilled to hear that your order arrived even faster than expected and that your new rug is a perfect fit for your home. It means so much to know that you are pleased with the quality and design of our collection. Thank you for your wonderful feedback and support!
Lulu and Georgia
Ornaments arrived shattered and…
Ornaments arrived shattered and unusable. Missing one of my products
8. Oktober 2026
Antwort von Lulu and Georgia
Alison,
We’re sorry to hear that your ornaments arrived damaged and that you’re also missing an item from your order. We understand how frustrating this must be.
We’ll have a member of our team follow up with you directly to review the issues and assist with the next steps.
Lulu and Georgia
definitely 5 stars!
7. Oktober 2026
Antwort von Lulu and Georgia
Hi Launa,
Thank you for your wonderful feedback about your shopping experience!
Lulu and Georgia
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