Frontpoint Bewertungen 

Knowledgeable, polite customer service always!

The rep we worked with had patience and knowledge. I’m not 200% sure if the date we installed the new camera. I guessed at it being 9/2 but I am not sure.

We recently installed a set of Frontpoint Security cameras. The set up was very easy. One door sensor was an issue, and customer service handled the situation perfectly!!

Helpful information, fast shipping

Functionally very rich system with ability to optimize system coverage based on the physical layout and operational preferences for situational needs (i.e. A temporary code for a neighbor to occasionally checking in; or add new hardware). Customer support is very solid with excellent assistance and follow up -- chat is very helpful and timely for support or use questions.

Solved problem quickly

Contacted, and was easy to cancel alarm by speaking with rep.

Horrible stay away
** UPDATED REVIEW FROM 1 STAR. COMPANY HAS REACHED OUT AND HAS RECTIFIED THE ISSUE IN A PROFESSIONAL MANNER

Many issues. Had service for over 15 years.
My house is bigger and the sensors furthest away would not always communicate with alarm system. many sevice calls were made to fix but it couldn't be fixed.
when an alarm goes off a computer calls you back to see if all is ok. It use to be a person calling you. If i had a criminal with a gun to my head I would want a person on the other side to take the call and not a computer.

Flawed system. The system uses cell phone technology to connect to its central alarm monitoring. ( It also uses the internet via wifi.) Often in my area, their system imbedded cell phone could not connect to a cell tower. Without a cell phone connection should the criminal cut the electric power or the internet the system is inoperable.

In the last year, criminals have started to use WIFI blocking technology. It is all over the news. These wifi blockers render the alarm system inoperable. Sensors can't communicate with the main box the signal is blocked. Criminals can just walk in

When trying to cancel my subscription the company made it impossible. It took me four months to cancel -- multiple calls made and several emails. I politely asked for a portion of these monthly fees credited for this four-month period I tried to terminate service and they refused.

It was time to replace my smoke and heat units in my house and garage. I had 9 units to replace and your Associate Product Support Specialist, Daniel Galeas, was outstanding. He provided support for the swap out as well as insured the new units were communicating with your system once installed. I couldn't ask for better service.

So far it’s been 4yrs I have been using Frontpoint and there has been no complains. Customer Service has been amazing. The tech support is very knowledgeable and help resolve issues remotely.

Fast service, explained my options, easy to work with

"Enjoyed speaking with Christina during contract renewal process. Thanks for the renewal perks!

Great customer service. Quick to assist with my issue. Reasonably priced.

I’ve been a Frontpoint customer for over ten years and I am 100% satisfied with their tech support and monitoring service and would like to say Thank you.

Trouble company. Alarm went off on 2 separate occasions, and both time the cops came and no signs of a break in. So I had to pay for a false Alarm fee to my city 2 times $75 each..When I called Front point they said the Alarm panel was set off by some one. How and why would some set it off thats just stupid. And i had a indoor camera and you can clearly see the contol panel And no one is home or around it. I guess it must of been the ghost. So The lady on the phone that was helping me was more focus on why my fire Alarm wasn't on its base. She said my contol panel was fine. I canceled my subscription after that phone call..

In June In posted a review of Frontpoint. The issue was that I was charged for an extra month because I was unable to cancel on the first of the month which fell on a Saturday when they were closed. After posting my review, I was contacted by a representative from Frontpoint who apologized and saidn my charges for July would be reversed. THAT IS A BOLDFACED LIE. It never hasppened. Subsequently, I contacted Frontpoint and the representative assured me that my charges for July would be reversed. ANOTHER BOLD FACED LIE UTTERED BY A CONGENITAL LIAR. I would advice against doing business with Frontpoint as they are unrel;aible when it comes to acount issues. There are plenty of other security system suppliers who do not play these types oif games

FootNote:
I acknowledge the refund From Frontpoint. This is what happens when companies employ poorly trained customer service representatives. This should NOT have happened to begin with and then refund shouls have been processed much faster.

DON'T DO BUSINESS WITH FRONTPOINT! I found out the hard way that they are the WORST company when it comes to cancellation! If you ARE A CURRENT CUSTOMER, please make sure you read the cancellation clause in your contract (which they will be happy to send you multiple times) and cancel more than 30 days in advance as otherwise, they will charge you an additional month as you did not give them proper notice. Also, the cancellation process is lengthy with a ridiculous number of steps and you must complete the process or they consider your account still open. If you are reading this review as you are considering to do business with Frontpoint, please avoid the frustration and choose any other company to provide monitoring for your security system! I have NEVER in my life had such a lengthy process to follow to cancel service with a vendor!

I worked with 3 different associates and all 3 were courteous, kind, knowledgeable and solved my issue. I could not be happier with the service I have been provided.

Thank you!
Norma