Frontpoint Bewertungen 

I have been with Front point for almost 7 years and every time there is an issue it takes weeks/months to resolve rendering the system inoperative in the resolution stage. During COVID the wait times for tech support was measured in hours. I had to give up up on multiple times to get a faulty motion sensor replaced. Most recently I had a door sensor give a tamper alarm dozens of times per month with no call from the Frontpoint team to resolve...only calls at 3 in the AM to make sure the tamper alert was not real!

Today the response time is better but I don't have time to stay on hold for 30-45 minutes to resolve an issue. They monitor our systems and should call use when sensors go bad to see how to help instead of waiting for us to call them an d be on hold for minutes/hours to resolve.

I just started using ADT for my other residence. $10/more per month for monitoring but infinitely better service. Front point's days are numbered. When my agreement is up I am done with them unless they radically change their ways which is doubtful.

Look at the response! They have my name and they want me to contact them? Typical response.

Always great service and quality equipment. Tech service is always great!

Had an issue with my new keypad and they were able to resolve it quickly. Technician was polite and very helpful. And I didn’t wait on hold for hours!

Aside from the alarm and having a noise go off if an intruder was in the house, I thought i wasn't that beneficial. I hate that I had to set it up myself and very difficult to do so. Also wanted to terminate my plan after 12 months but they refused to let me. I hate it. And I hope you read the fine line before committing to it . I just don't understand why they can't terminate my plan, im very dissatisfied and unhappy costumer who's being forced to keep it .

Always a great experience working with this company. From the sales team to the tech team, always helpful and willing to go the extra mile.

Very helpful, professional, and easy to understand

My Internet dropped the hub, and I was having issues getting it to sync. The tech support person had us up and secured in minutes (the only delay in restoration was the timer for the router and hub, not the service).

Customer service was friendly and helpful.

I was able to contact customer service for a billing issue within 5 minutes and he resolved the problem during the call.

The customer service is always top-notch. I've had some issues with equipment causing false alarms, but they've always helped me get things rectified. The setup and ease of use of the system are both a huge selling point.

I love this security company. I have had this security system for 9 years now and every time I move states I make sure they can be used in my new home. Never had issues !

Excellent customer service. My issue was resolved quickly and efficiently.

I got through to a customer service rep at 6:30am to resolve an issue I was having with a motion detector. I was impressed how quickly I got through and with the level of detail and friendliness with which he helped me.

It was a rather complex issue so I was very glad for the excellent level of support.

Working with Darius is always easy and he is knowledgeable. The wait for customer service is always a little long, but otherwise when you finally get a human it’s fine. The products are pretty good. The longevity is in question, I have had some products go bad on me in the 8 years. It’s nice that they keep up with technology, but I don’t like that they don’t let you know if there is an update that you are eligible for unless you call.

My service has been great for the past 2 years. Easy to set up and can move with me wherever I go.

The technical support was great. I received a defective doorbell camera and the support staff diagnosed the issue and quickly shipped a replacement.

I have been with the company for almost three years. I really enjoy my system. Makes me feel so safe when I am at home. I would highly recommend the Frontpoint.

Frontpoint is very good with replacing any equipment. To cancel alarms can be a bit cumbersome going through the many prompts when time is important to cancel emergency crews coming.

Very helpful and knowledgeable on equipment.