Furniture Village - Gateshead Bewertungen 

We visited the store to look at Parker Knoll chairs but the particular model was not known by the sales advisor. He went to a lot of trouble to try and identify if the chair would be available from Furniture Village but was unsuccessful. Upon looking we found a chair on show that we actually preferred and after some advice from Neil we went on to purchase it. He made us feel at ease and not rushed as my wife and I were accompanied by my 100 year old father who as a retired upholsterer knew the right questions to ask which Neil expertly dealt with. Having never visited a Furniture Village store we will definitely be back.

We went to Gateshead furniture village looking for sofas. Joanne, the assistant helped us to decide and gave us useful information. She didn't push the sale and left us to decide what we wanted.

Waiting on an update for delivery

Richard who served us at the store was really helpful, because we had no furniture to sit on he organised a loan sofa till my suite was delivered thanks Richard, the delivery guys arrived within the time frame, and managed to get the furniture in without to much trouble, they were polite and respectful many thanks

The guy who dealt with us was very helpful cheerful and we had a laugh and made us feel so comfortable did not push us into buying like most people do in a shop. 😜
Which probably helped us make the decision to go ahead with the sale for our beautiful sofa and table.
The guy was always asking us if we wanted refreshments and also involved our daughter which was fun.

Great experience, where the salesman, the furniture warehouse personnel and the delivery men all gave exceptional service

Rosie was super helpful, excellent knowledge of products

My disabled husband and I went to look for an armchair and a sofa and Neil Armstrong was just brilliant in offering advice to us. My husband never thought he wanted an elevate chair but after Neil demonstrated one to him we ended up buying one. Thank you Neil - Omer are delighted with our final purchases.

Richard Brennan was excellent- his product knowledge was first class and he made us feel very welcome. We bought a lovely table from him and will be sure to recommend him and his company to our friends.

Joanne Little epitomises great customer service, she even knew what we wanted before we did! She was friendly, knowlegeable and explained everything clearly.

Joanne was amazing, so knowledgeable and informative, helped us choose the perfect sofa for us.

Anja was very helpful friendly and professional. After leaving us to try out the beds, she helped us decide which bed to choose from the 2 options we selected.

We purchased our last sofa and chairs from here we were looked after then without any pressure and the same one this occasion the lady today was Dianne Buckley and she was 1st class

Joanne at Furniture Village Metro Centre store was utterly professional and extremely knowledgable about a swivel Dining table. Her professionalism and candid manner are the best I have experienced. Joanne must be highly commended by Furniture Village you have a real gem!

Craig was incredibly knowledgeable and very helpful in helping us choose our new dining room furniture. We couldn’t recommend him or Furniture Village at Gateshead Metrocentre highly enough!

Nice member of staff, not pushy,answered all our questions, was very helpful.
Neil Armstrong was the staff member

Very friendly and efficient team (Andy Tony)

Excellent customer service

Excellent service both in store and on delivery. Cannot fault anything of it

I tried to order a footstool online to match the sienna sofa I purchased back in march 26. I couldn’t locate the colour I wanted so I rang the Gateshead furniture village store where I bought the sofa from.
I spoke to a sales guy called Ammo. He looked up what I was looking for on their system and advised he could see it but it was probably going to be discontinued in the near future, hence I couldn’t see on the normal website.
He suggested I could pick up from the warehouse to avoid a delivery charge. I asked if it was possible to pick it up from a store close to where I live rather than travel 40+ miles to collect.
Ammo said he would see what he could do.
Ammo, to his word, rang me back, advised he had received the necessary authorisation code and I would be able to pick up from my local store, plus he managed to give me an extra forthcoming discount that was being launched in a few days time, plus gave me the online discount I was being offered.
All in all a superb customer experience and service from someone genuinely trying to help and that is a very rare thing these days as my experience across the board whatever you are trying to do is that customer service is going down hill rapidly.
First class service from Ammo and Furniture Village. I’ll be shopping with you again