Globe Telecom Bewertungen 705

I have never used this company directly, only through a third party provider (possibly, they pick the best signal for the area you are in, so it was probably Globe at times, when I was in The Philippines). I am going back to the country to seal the deal in a few months, I wanted to try to buy their services directly, this is my complaint, they provide no customer service at all, not even to potential customers trying to buy their service. All you can do is go to their bot chat, you get about three millions. useless bot replies before someone ever does come into the chat and I have never received an answer to my (pre-sales) questions. One guy tried but the information he game me was incorrect, I was not asking about that and I was able to do what he said I could not. He immediately ended the chat. I was at this, trying to ask them questions, for probably a week or more; I have a life outside of this issue, I cannot afford to give them any more time, I"m not going to beg them to take my business. This is head-blowingly horrible customer service, I give up, I will be using the 3rd party provider I used the last time around, on a trip that included The Philippines (so it made sense to use them since I would otherwise have had to use many different providers, one from each country I visited).

Nagbayad kami Ng wifi tapos walang net pupunta ka sa app mag get help tapos 1week pa bago mafix at may bayad pa. Ang kapal talaga mas mabuti pang magpaputol na lang Ng connection na Wala namang net ..pati globe kurakot din !!!! Ang pangit2 Ng service nyu bwesit ! Sagabal talaga kayu pangita ang service nyu !!!!

Absolutely terrible experience — 1 star is honestly too generous.

I'm a tourist who went to the Philippines and purchased a Globe prepaid eSIM for a 6‑week stay, and the entire process has been nothing but a headache. I purchased the eSIM a week before travelling and I followed all the online instructions to register the eSIM, but it simply did not work .

I then followed Globe's instructions to contact them on Facebook messenger. I waited 24 hours for the first response, the link provided did not work. I contacted them on Facebook messenger again then another 48 hours wait to speak to someone. While the second agent was “assisting” me, nothing they suggested worked. I was told repeatedly to “follow the instructions,” even though I had already done so multiple times.

When it still didn't work, I asked for a refund , since the eSIM was clearly faulty or impossible to register. Instead of helping, the second agent just repeated the same script and then left the chat. I was stuck with an eSIM that never worked, no refund , and no compensation.

I emailed every Globe support address I could find online — not a single reply . After months of waiting, it honestly feels like those email contacts exist only to make the company look legitimate, not to actually help customers.

It has now been three months with zero resolution. As a tourist, this experience was extremely disappointing, and I honestly feel scammed by Globe.

Mabilis maubus data mb's, like 1 day ko palang ginagamit ung 8gb data ko, kinabukasan ubus na agad

Every Week globe robbery over 450 MB from customer nothing globe have no money Entwickler sich

I have made many attempts to solve the issues with Globe Telecom both in person and by phone.
Their c/s is the WORST I HAVE EVER SEEN!!!
In person the story keeps changing so you NEVER KNOHOW TO GET YOUR PROBLEMS SOLVED.
I am now seeking a good, reliable cell phone.
IT IS NOT THESE GUYES FOR SURE!!!
Miller White

My experience with Globe Telecom is honestly a mix of good and not so good. Most of the time, the signal and mobile data are reliable and work well for everyday use like browsing and messaging. But there are moments when the connection slows down or drops, especially during busy hours. Overall, it's a decent service, just not always consistent.

You need to wait an hour just get a live chat representative and a very long moment for the representative to answer your que!
Very Bad service!!!!

dude im the only 1 using MY internet, and then i cant even use it properly because of lag like fix your servers. we pay u million eveyday and u cant even fix ur goddamn servers

Always no internet, but they still charge the full bill. The customer service is bad and just bots, and the technicians never repair the internet. They are always good at making excuses.

I would just give 0 star not good internet regret of using globe on/off network even disrupting works for education fix your service and performance
and make it better

Compré una Esim para mi viaje a filipinas, lo hice desde España, la instalé y nunca pude usarla porque no le llegaban ni señal ni datos, ponerte en contacto con ellos es horrible, tardan horas en responder. Volví a comprar otra e instalarla por si acaso y de nuevo sin señal. Por fin pude hablar con ellos a los días, después de gastarme cerca de unos 25 euros, normalmente la recarga está por unos 4€ para mantenerte conectado una semana. Y en vez de solucionarme, me cerraron la conversación. No se han responsabilizado ni del dinero ni del fallo

No customer service at all.

Globe phone service is ok. Don't get internet through them. Seriously it never works and getting customer service hahaha.

Globe is complete garbage. I missed a payment and they disconnected my line without so much as a heads up. I’m overseas which means I can’t receive OTPs for online transactions. I had someone pay my bill at a Globe location in the Philippines. I needed help getting connected to a chat rep to set up data roaming but no one came online from 7am until 6pm. I’ve always preferred Globe over Smart, but it’s definitely time to switch.

Your system automatically deactivates accounts without notice. Users going abroad such seafarers is greatly affected. Especially the registered number is connected to other banking accounts which needed OTP.

Absolutely the WORST experience I had in the Philippines. Most retailers refused to issue register a SIM I got at the airport upon landing. I found one who supposedly was able to get it registered and it never worked. When i sought help from the Globe help desk in a mall as recommended none of the adolescents working there refused to acknowledge me (seriously... no eye contact as if I was invisible). I went to a Smart store (their competitor) had them yank and toss the SIM and install, register and load theirs and viola... it worked. Wow.

BEWARE!!!!! ZERO Customer service. They only provide BOTS that don't address your issue. I could not use the esim card on my phone. There was no way to contact anyone and the Bot just sent me in circles. Had to cancel the charge thru credit card company!