GNC Bewertungen 

Don't ever purchase from GNC online. The system is designed to screw you over. I am looking to replace my protein powder which runs out in a few days and decided to purchase through them. Their shipping takes 15-25 business days. What are they mailing items with? Literal snails?

Worse than that they have a no cancellation policy. No leniency granted to the consumer even though they take a month to move a product.

Trying to get help to cancel the order says it will take 48 Hours before a person will respond. What kind of hostage situation is this purchase?

I placed an order last week, but they failed to send all the products I paid for. When I tried contacting customer support, there was no proper response, and I was repeatedly given misleading information.

Really disappointing and unprofessional experience. Be careful and think twice before ordering from them.

Absolutely horrible customer service. While using their website to search for aminos I added them to my cart to see the sale price. I went to log in and upon completion of the login I received a notification that the transaction was completed. I tried to cancel the transaction as 75 dollars was more than I wanted to spend and there was no option. I quickly contacted customer service and they told me there was absolutely no way that they would cancel it and that it was already packed. I told her there was no was as it was literally 2 minutes ago. She said the fulfilment store was too short handed to return it. I told her if that's true then there was no way it was packed and "on the way". She kept giving me the run around until I finally asked for the phone number. I called the store and explained the situation. The employee told me that they had called him but he couldn't understand her so he just hung up. He assured me that he would cancel the order and hung up. He never canceled the order. I was charged 75 dollars and the package is now enrout. I will never order from Gnc again. Absolutely horrendous customer service. No wonder why all the brick and mortar stores are closing. And honestly with Amazon's significantly better customer service its just a matter of time before the online store follows suite.

Azeb was extremely helpful!

Why is no one answering my support call? I am really not satisfied with the support I have received so far. I have been waiting for a proper resolution, but I’m not getting any response. Please take this seriously and resolve my issue immediately.

Would give 0 rating. Very bad customer services. I ordered from their India website directly and received only 50% of the order. Instead of hecking delivery and their logistics backlash sales executive started abusing me. Unbelievable!!! Fraud company and staff. They did not reimburse even after sharing video proof. Rude and very unprofessional. After which i read several reviews saying GNC INDIA is totally unreliable imports from china and adultrated. 😡BEWARE CONSUMERS

First shipment was lost but I don't believe it was ever really shipped. The order was large enough to require 3 boxes but the first shipment only had one tracking number but it never moved from the USPS location. After calling customer service they reshipped the order and I received three tracking numbers for each box. The day they were scheduled to arrive only two showed up with a case of drinks busted. The FedEx delivery showed all three were delivered. When I reached out to GNC customer service they sent me the picture of the destroyed package I received saying it was delivered. This company is owned by the Chinese government, you can Google it. The Federal government has issues with them being on US military bases and using the loyalty program to track troop movements. I will purchase products I want directly from the manufacturer from this day forward.

I go to gnc in woodbury because the lady I talk to there is so nice and very helpful in everything I ask I went to the Hudson location and that dude that worked there was a total idiot I never in my life have had disrespect like that from the woodbury store

It’s more then 10 days and I didn’t get any update about my order please don’t buy online from them waste of money and time

I ordered 6 bottles of fish oil and 2 bottles of calcium citrate and the order was prepaid but they delivered only 1 quantity of each.

The box delivered was clearly too small to hold 8 bottles. I have photos.
When I contacted customer care, despite full payment they denied to provide any resolution. I have call recordings and delivery messages as proof.

No resolution provided yet. This is a deficiency in service and misleading.

Avoid ordering from them they do not listen to your complaint and blame everything on you.

It's been almost one week now and they are not delivering my order. Neither they are giving me any update nor cancelling my order. They don't have any control on their operations.

GNC shipped me the wrong product and is refusing to ship me the correct product per my order and receipt. They asked me to take the order to one of their stores to process a return but the store refused because the receipt didnt match the product. I was forced to dispute the $170 charge on my PayPal and chase card.

Ordered $104.82 in women's multivitamin for my wife. GNC sent email a few days late saying it had been delivered to the front door. Got up from my PC and checked the front door. No Package? Called GNC and they said that sometimes the carrier marks it delivered before it is actually delivered and to wait a few days. I contacted them 4 days later and they filed an inquiry. A day late I got an email saying the package had been delivered and they could not refund or replace it. I live in a secure neighborhood and have had over a hundred packages delivered from Amazon and Ebay without any problems. They usually send a photo of the package on the door step. We have switched to Sam's Club Members Mark vitamins as a result after years with GNC.

Absolute Garbage. They are not responsible for shipped items that are undelivered. They have my money and I have no products. UNACCEPTABLE!
This is after to customer support members told me a reship was on its way. I followed up twice only to be told a month later that its not their problem.

Worst company...they deliver damage product knowingly and when u ask for exchange they start giving bullshit excuses... don't buy gnc products it will make your health worst they are playing with young youths life .....n this to too the owner u wait n see how I wil take revenge for this .

Awful. They delivered my purchase (cost about $100) to the wrong address. When I raised the issue with customer service, they told me too bad, USPS said it was delivered. The same USPS notification said it was delivered to an address in another STATE. Initially the rep said that I should get a refund. Put me on hold and then came back to tell me I was out of luck. What a greedy, horrible company.

Ordered whey protein and GNC sent me an item that would expire shortly after receiving it. They refuse to do an exchange online, and they advised that I go to a store in-person to exchange it. They failed to let me know that their franchise locations can refuse to complete an exchange for my online order, so I wasted my time and gas attempting to do so.

There is nothing stated on their website's return/exchange policy regarding franchise locations being able to refuse an exchange, and as I stated previously their customer service had advised me to go in-person without that disclaimer. I'm left with a soon-to-be expired product and wasted additional time and money getting no resolution from GNC.

Complete scam company. Orders product for ship from store, bogo 50% off, they only send you 1 product, they steal the other 50% that you sent them, they won’t refund or reshop the missing product. All this for a subpar product. Better off using Amazon, save money, get a better product, and shipping and customer service you can trust

I'd rate 0 if I could. I paid for a Pro membership largely due to the cash back. I went to the site just now to make a purchase with some of my cash back only to find out that this company was auto-redeeming my points without me ever redeeming them and then auto-expiring the rewards that I never redeemed in the first place, causing me to loose $30 in cash back rewards.

DO NOT EVER EVER EVER pay for pro - they advertise cash back, then they steal your cash back by auto-redeeming and expiring the points without you ever asking them to and without knowing. ABSOLUTE SCAM.

The company can improve by bringing back the ready to drink lean shake 25 with sugar. who's idea was it to take them out and produce zero sugar ones. Why cant we have both? Even the one with sugar did not have a lot of sugar so what was going through ya minds? On top of that ya even change manufactures smh. I'm dissapointed. If you want to keep the zero sugar that's fine but why take away the regular one that did not have that much sugar. Bring it back and bring back the manufacturer who was making it before. Next time have samples so people can taste it before buying This is shitty.